Lokey Volkswagen - Service Center

Oil change / radio code recovery Lacking in communication, very delayed in service. Dropped car off before opening, was not informed of completion until after 3 pm. (I called at noon Lacking in communication, very delayed in service. Dropped car off before opening, was not informed of completion until after 3 pm. (I called at noon inquiring about completion with no service started yet) Service advisor said I was at fault for the prolonged service time bc I did not tell him I when I wanted the service completed even though the appointment was for 7am. I will not buy another VW due to the poor service and rude service personnel as well as the length of time I am on hold each time I call the Lokey VW dealership I do not have these issues at the Mercedes and Ford in dealerships. This review also includes the horrible service experience when I dropped the car off for an oil change. If I could remember the name of the service man that was responsible for that incident, I would name him. More

Friendly &professional It was a great experience also mainly because they have there a Spanish-speaking person who could guide me all the way. Very central to Antonio It was a great experience also mainly because they have there a Spanish-speaking person who could guide me all the way. Very central to Antonio More

Good service but takes forever Was there for some warranty work. The customer lounge is very accommodating; snacks, beverages, TVs and even some games available. Employees were very Was there for some warranty work. The customer lounge is very accommodating; snacks, beverages, TVs and even some games available. Employees were very pleasant. overall good experience and my car was fixed. More

Great Service All Around Went to get an oil change on a vehicle I bought from the dealership. Danny helped me out and was nothing, but excellent. Seemed happy and helpful wh Went to get an oil change on a vehicle I bought from the dealership. Danny helped me out and was nothing, but excellent. Seemed happy and helpful while I was there. Best experience on this service so far. Always get amazing work done, never any problems when I leave. More

Amazing! Antonio is the best and always the sweetest to my needs and very knowledgeable. He’s got the greatest customer service attitude! I have my own compa Antonio is the best and always the sweetest to my needs and very knowledgeable. He’s got the greatest customer service attitude! I have my own company and would definitely hire him. He’s got great management skills for a service guy! Thanks for all you do for me and my son Antonio. More

Excellent excellent excellent Antonio is one of the best workers he helps me every time I get service done for my car. I wouldn't go anywhere else for service working with Antonio Antonio is one of the best workers he helps me every time I get service done for my car. I wouldn't go anywhere else for service working with Antonio with my car troubles has been nothing but a blessing. More

Excellent scheduled maintenance appointment! Customer service at Lokey VW was top-notch! They have set the bar very high for outstanding service! From the moment I pulled up, every employee I c Customer service at Lokey VW was top-notch! They have set the bar very high for outstanding service! From the moment I pulled up, every employee I came in contact with was superb. I look forward to continuing my VW service with Lokey for many years. T. Becker More

Great Service Lokey VW provides excellent service every time I visit. The van service takes you wherever you need to go while you wait for your vehicle. This was a Lokey VW provides excellent service every time I visit. The van service takes you wherever you need to go while you wait for your vehicle. This was a new experience for me and was extremely helpful. More

Very professional staff and excellent facility. I have enjoyed excellent service at Lokey since 1993. I was able to keep my 1992 Nissan running well for 26 years. Now my VW is in excellent hands I have enjoyed excellent service at Lokey since 1993. I was able to keep my 1992 Nissan running well for 26 years. Now my VW is in excellent hands. More

Oil change and vehicle inspection Service was excellent and I was appreciative of the courtesy shuttle taking me to my house during the work on my vehicle. Showroom looked nice. Service was excellent and I was appreciative of the courtesy shuttle taking me to my house during the work on my vehicle. Showroom looked nice. More