Lokey Volkswagen - Service Center

Solid work Antonio is always great. Every time I go in the service is great, issues are promptly addressed and remedied. And he is always quick to keep you updat Antonio is always great. Every time I go in the service is great, issues are promptly addressed and remedied. And he is always quick to keep you updated on the progress of the maintenance. More

Felt like I was nothing them Service advisor was not friendly or helpful. I will not be working with him again. Service took way too long. And they did not even bother to run my c Service advisor was not friendly or helpful. I will not be working with him again. Service took way too long. And they did not even bother to run my car through the wash. This is my second visit to this location for service and both have been bad. They just act like you are bothering them and your business is not important. More

Best Service Center So we had a morning, after my husbands car was in another dealership due to a nail in the tire. He dropped me off at work and then got a flat in my Je So we had a morning, after my husbands car was in another dealership due to a nail in the tire. He dropped me off at work and then got a flat in my Jetta! I was able to call Brian explain what we needed & ask if he could arrange the shuttle to drop off my husband at that location. Brian was very positive & reassuring that he could meet our needs. It’s times like these that I feel privileged to call this WV dealership my service go to place! More

Kyle is the best! I used to not come to this dealership service center because I would always have problems but now it’s being run much more efficiently and I’m happy e I used to not come to this dealership service center because I would always have problems but now it’s being run much more efficiently and I’m happy every time I go! More

Great service Antonio got me in and out quickly. I had to get a new battery tires and an oil change, as well as an 80,000 mile service. Lokey did a great job at a r Antonio got me in and out quickly. I had to get a new battery tires and an oil change, as well as an 80,000 mile service. Lokey did a great job at a reasonable price. More

Great Service Dept The service dept team is great. Quick service and does not hard still any recommend services. They make recommendations and let you make the decisio The service dept team is great. Quick service and does not hard still any recommend services. They make recommendations and let you make the decision and tell you what can wait, what they recommend should be done now and work with you on cost when they can. Overall great service experience. More

20,000 mile service, oil change Very quick service, especially for a busy Saturday. The only reason I didn’t give it 5 stars was that I had asked to have the inside of my car vacuume Very quick service, especially for a busy Saturday. The only reason I didn’t give it 5 stars was that I had asked to have the inside of my car vacuumed. The inside was never vacuumed and the outside wasn’t washed which it usually is. I didn’t go back in because they were super busy. Just a little disappointed, especially since I had cleaned the inside out for this to be done. Other than that everything was great. More

20k maintenance It was quick and easy. They had puzzles, coffee and donuts while I waited. They also did a complementary car wash. Antonio was amazing as always. It was quick and easy. They had puzzles, coffee and donuts while I waited. They also did a complementary car wash. Antonio was amazing as always. More

Awesome! Everyone there is super nice and always there to help out! I love going there. They just make every visit easy and pretty quick. I recommend them! Everyone there is super nice and always there to help out! I love going there. They just make every visit easy and pretty quick. I recommend them! More

I love Lokey for its honesty and integrity. ⭐️⭐️⭐️⭐️⭐️ I went in for a specific part, it turned out all I needed was a repair of a botched installation from another dealership. Brian and his team saved me I went in for a specific part, it turned out all I needed was a repair of a botched installation from another dealership. Brian and his team saved me a $1000 I’m so grateful. They could have easily changed me and I never would have known. More