Lokey Volkswagen - Service Center

Customer Service The most frustrating thing is trying to reach anyone. I have Let the phone ring over 5 minutes several times in a row and no one answers. This needs t The most frustrating thing is trying to reach anyone. I have Let the phone ring over 5 minutes several times in a row and no one answers. This needs to be resolved. I have spent over $6,000 in repairs, including getting a new transmission and continue having the same problem. My car has been left there for over a month and the answer I get is that you have only one technician that works on hybrids. I’m not sure if this mechanic has even ever fixed the problem or had me replace the transmission because that was a $5,000 job and the warranty had just expired the month before. Anyway, you need to either get more personnel, so the phone doesn’t ring forever unanswered, and you need to hire a mechanic that know how to work on hybrids, if you’re going to sell hybrids. I’m very frustrated with your dealership. Btw, your phone has been ringing the whole time I’ve been writing this review and this is the 3rd time I’ve called and let it ring. More

Diagnosis of Electrical Problems From a customer perspective it was good to find an offer to diagnose an electrical problem with a max cost limit. This got me in the dealer with the From a customer perspective it was good to find an offer to diagnose an electrical problem with a max cost limit. This got me in the dealer with the possibility of spending more money on repairs. This dealer gave me a believable diagnosis where I can think about next steps to repair the issue or issues. Brought car in at 8:45 appointment and I was out by 3:00pm. The transaction was fair and the dealer experience was pleasant and the service advisor was helpful. They got five out of five stars for this visit. More

Costs: still overpriced While the service clerk was tremendous, the costs were nearly devastating.. too much for labor Sometimes folk leave you waiting. Antonio’s servic While the service clerk was tremendous, the costs were nearly devastating.. too much for labor Sometimes folk leave you waiting. Antonio’s service was exquisite. More

Very friendly customer service There were two screws in one of the tires in my car. Antonio was very friendly to squeeze an appointment to work on my car in the same day, and told m There were two screws in one of the tires in my car. Antonio was very friendly to squeeze an appointment to work on my car in the same day, and told me to look for Brian when I got there. Yes, Brian was waiting for my car as soon as I got there. Although his team was very busy, they resolved the problem so I could drive home in less than a couple of hours. I was very satisfied. More

Very professional and easy to work with. Antonio did everything as was promised. Will definitely go back again. Everyone in dealership was very easy to talk to and made you feel at ease Antonio did everything as was promised. Will definitely go back again. Everyone in dealership was very easy to talk to and made you feel at ease More

Excellent Problem with harness occurred while driving and I had to pull over and call Lokey. Spoke with Antonio who had me bring right in. I was given a loaner Problem with harness occurred while driving and I had to pull over and call Lokey. Spoke with Antonio who had me bring right in. I was given a loaner and went on my way. Later I was informed parts needed to be ordered and the whole repair would be multiple days. I was kept in the loop and now have car back running like new. More

EXPRESS LANE I made an appointment at the last minute for an afternoon oil change, nothing more. I was greeted and quickly taken care of by the service staff. I w I made an appointment at the last minute for an afternoon oil change, nothing more. I was greeted and quickly taken care of by the service staff. I was presented the laundry list of items needed on my vehicle, but choose to stick with the oil change. Because I was only doing the 1 service, I was pushed through the express lane and back on the road within 40 mins. The cost was reasonable and below what a quick oil/lube place would’ve charged without the filter. More

Excellent Customer Service Went in for the Express Service on Saturday morning and was greeted well as soon as I walked in and was updated multiple times as to the expected time Went in for the Express Service on Saturday morning and was greeted well as soon as I walked in and was updated multiple times as to the expected time of completion which was very accurate. In and out in less than an hour which included the car wash. Great Friendly Service. More

Love Service Everyone was so helpful and fast! Love Lokey! Good explanation of the services to be performed and great coffee in the waiting room. Love Lokey! Everyone was so helpful and fast! Love Lokey! Good explanation of the services to be performed and great coffee in the waiting room. Love Lokey! More

My experience was great, as usual. Lokeys Service Advisor was very friendly and courteous. They make sure your wait time is no longer than necessary. The waiting room is very comfortab Lokeys Service Advisor was very friendly and courteous. They make sure your wait time is no longer than necessary. The waiting room is very comfortable and I enjoy the free coffee, donuts, and popcorn. More