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Lombard Ford

Barkhamsted, CT

Overview
Employees
Reviews
Vehicles
4.8
1,184 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,184 reviews

August 04, 2025

I rated Lombard Ford 1 star, due to my vehicle being misdiagnosed and being billed $1325.87 for a new PCM. The dealer is yet to contact me to discuss reimbursement. My vehicle was towed there on Saturd More

by patco0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Greenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2025 -

Lombard Ford responded

I am away from the dealership but have sent this information to my service managers as well as my General Manager to review and assess. I do know that older vehicles with less robust computer diagnostic capabilities can be a challenge to Senior Master Technicians. Rest assured that I will follow up with my team on your situation promptly. I am sorry for your inconvenience. Rob Lombard President Lombard Ford Inc.

Aug 04, 2025 -

Lombard Ford responded

Good morning Mr. Cofrancesco I apologize for all the inconvenience this has caused you and your dissatisfaction with our service department. In regards to the fuel pump driver module going bad, it was most likely an effect that was caused by the original issue of the PCM, which was most definetley bad. When we tested it, we found that the PCM itself was internally shorted which was causing it to provide 12 volts on a circuit that called for far less. We then had to special order a new PCM due to the age of the vehicle, which is what caused the wait we experienced. When we were perfoming our testing, we noted that the fuel pump driver module was not an original part, it did in fact appear to be a brand new part. After the repair, we test drove the vehicle and found everything to be operating as intended. When the PCM went bad it most likely did some internal damage to the replacement driver module, that took some time to fully fail, which is what happened when the vehicle broke down on you on 7/17. I know that you spoke with my Advisor Kyle then, and he requested that you have it towed back to us so we could resolve the issue, but he never heard back after that. I am very sorry that this happened to you, but unfortunately there was no way for us to know what was going to happen after the vehicle left, as it was running as designed for us on our test drives. I will make sure to be in contact with you today so that we can discuss this further and try to resolve the issue. Thank you and we'll talk with you soon.

July 25, 2025

Easy to book an appointment. Fast, friendly and great service in a professional manner. Always a pleasure! More

by LF_DONOVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2025 -

Lombard Ford responded

Thank you so much for the trust you place in our team. We all try our best to to do our best with all of our customers. Thank youonce again. Rob Lombard President Lombard Ford Inc

July 25, 2025

Sales and service personnel have always acted in a professional and helpful manner. I have been completely satisfied with my experience with Lombard Ford. More

by PAMARKLOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2025 -

Lombard Ford responded

Oue team is committed to do our very best each and every day! Your truct is us is very much appreciated. Thank you! Rob Lombard President Lombard Ford Inc.

July 16, 2025

I have never been disappointed by Lombard Ford or golf Mill Ford. The customer service is excellent. More

by Mrvalet43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 05, 2025

EMMA ALLEN IS THE BEST WARRANTY REP . I HAVE EVER HAD THE PLEASURE OF DEALING WITH AND ALSO HER SUPV JACK. THEY ARE THE BEST More

by bmccollum2388
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : EMMA ALLEN
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June 25, 2025

i have been dealing with frontier ford that was sold to rob lombard ford since 1982 they are great people to deal with and at my age the 2013 mustang is a great car to have sy jim More

by JIM_LITCHFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Lombard Ford responded

Hi Jim, I can't believe 43 years have gone by since I bought Frontier Ford from Dave B. Dave still works 3 days a week plus. We have become very close over the past 43 years and I love working with him. Thank you for your continued support! It is always good to see you! Stay well and have a great summer with your Mustang! Rob Lombard

June 04, 2025

As usual, great job in renewing my extended warranty. Emma explained everything to me as before. More

by propilot
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025

It was a pleasure doing business with Emma from Lombard Ford. She was courteous, timely and knowledgeable. Emma definitely made my experience of purchasing a warranty a positive one. More

by Victoria N.
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

Lombard Ford responded

Glad to hear you were pleased with Emma's customer service and knowledge of the plans.

May 14, 2025

My front disc brakes were rubbing metal to metal. The Lombard Service Department team did an excellent job taking care of the problem! More

by CHBLOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025

Prompt and excellent help. Both she and Jack have been great to work with and complete my extended warranty. More

by DONDON4585
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

Lombard Ford responded

Thank you for the kind words.

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