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Lombard Ford

Barkhamsted, CT

Overview
Employees
Reviews
Vehicles
4.8
1,168 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,168 reviews

August 24, 2022

They are the best! Kind and thoughtful and my car is always in tiptop shape after they take care of it More

by CS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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Aug 25, 2022 -

Lombard Ford responded

You are the best for sharing your thoughts with others. Thank you so much for taking your time to write such a nice review. We hope to always live up to your expectations. Your friends at Lombard Ford

August 17, 2022

Great people there John Cersoli was great! thanks for your quick sevice! thank you very much! More

by DARMORE.MANUF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cersoli
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Aug 18, 2022 -

Lombard Ford responded

We truly appreciate you taking the time to let us know about your service experience. It inspires us to keep on the right track. Thank you! Your friends at Lombard Ford

August 15, 2022

I'm not from the area and was camping few miles away when my starter went on my truck. They understood my situation and not only did I get service on that weekend but also they gave me a ride back to the ca More

by Starbaby1789
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know his name but older gentleman that seemed like the owner ( possibly)
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Aug 15, 2022 -

Lombard Ford responded

We're so glad to hear from you again. Thank you for taking the time to send us a review. We like to think we're good Samaritans, and only wish that there were more in these troubled times. Take care and be safe! Your friends at Lombard Ford

August 09, 2022

Great Customer service team! Everyone is very polite and friendly! I will definitely return if needed! More

by minybrit72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2022 -

Lombard Ford responded

Always nice to learn that folks are happy with their experience with us. Thank you for your business. You're always welcome here. Your friends at Lombard Ford

August 03, 2022

The service advisor Kyle was easy to work with. Service technician Joe did an excellent job locating the source of my intermittent problem and discovered a more serious one in the process. More

by RUSSO_STEVE2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2022 -

Lombard Ford responded

Sounds like our two guys took good care of you and was able to solve your problem. Sorry to learn you now have a more serious one to contend with. Thank you so much for your business sir.

August 01, 2022

Unfortunately I had to bring my vehicle back three times for the same issue. it appears that the third time was a charm. They did provide a courtesy vehicle each time. More

by jncannone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2022 -

Lombard Ford responded

Sorry It took 3 times with electrical issues its not always cut and dry especially when we had a parts failure with the new part that was put in.

Aug 01, 2022 -

jncannone responded

I realize electrical issues are not cut & dry...I was more frustrated with the lack of communications.

Aug 01, 2022 -

Lombard Ford responded

I will talk with the team about that. Being down people has made things very difficult. Again I do apologize for any inconvenience.

August 01, 2022

For some reason they missed rotating my tires. I had marked my tire with a chalk mark and the tire was not moved. More

by BRZOSKA_JOSEPH_J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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Aug 01, 2022 -

Lombard Ford responded

The tech didn't rotate the tires because he marked that you needed tires at least 2 because they are at 4/32nds which when you replace those 2 they will be the tires that you want in the front and you needed to replace an axle seal.

Aug 02, 2022 -

BRZOSKA_JOSEPH_J responded

Yet I was told that the tires were fine on the outgoing review.

July 27, 2022

Always a please to deal with and no pressure to purchase additional services. The staff is always friendly and very easy going. I’ve never felt pressured by upselling. More

by Danjohnson211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
Jul 27, 2022 -

Lombard Ford responded

So pleased to hear your impression of our Service Dept. Dan. We value your patronage. Please be sure to let us know immediately if we do any thing you find unprofessional with our services. Thanks. Your friends at Lombard Ford

July 26, 2022

A+ Organization. Steve Weir, Mike Mans and co. top notch. I'll be back. Thanks! More

by bill@mastersccg.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Mans
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Jul 27, 2022 -

Lombard Ford responded

Thank you Bill for the kind words. We are grateful for your business and hope you enjoy that gorgeous vehicle for a long time. Your friends at Lombard Ford

July 25, 2022

Great service and friendly and very knowledgeable staff. Did excellent job in getting our new vehicle built in light of all the challenges going on in vehicle industry More

by rayter74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Lombard, Mark Jones
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Jul 25, 2022 -

Lombard Ford responded

Thank you for your business and mostly for your patience through the process. We're hoping you love the vehicle enough to compensate for the challenges going on in the industry. Your friends at Lombard Ford

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