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Lombard Ford
Barkhamsted, CT
1,121 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,121 reviews
December 26, 2023
Service and Service Department has seen a decline (in comparison to a few years ago) in communication, duration of service, and "fixing" the problems. comparison to a few years ago) in communication, duration of service, and "fixing" the problems. More
by RMILCZ
Verified Customer
Helpful December 25, 2023
I bought a 2017 explorer for top dollar. Thought a smaller dealership would mean better service not the case. Jerked me around for wks with a bad ecoboost. It was probably bad when I bought Thought a smaller dealership would mean better service not the case. Jerked me around for wks with a bad ecoboost. It was probably bad when I bought it. Never recommend them More
by tim@needhaminspection.com
Employees Worked With
Not sure of names
December 14, 2023
Great experience as usual. Lombard Ford staff are very friendly, qualified and efficient. I would recommend them to everyone! . Lombard Ford staff are very friendly, qualified and efficient. I would recommend them to everyone! . More
by Gerry
Employees Worked With
December 13, 2023
Emma was very professional, helpful, and knowledgeable about the ESP plans. She helped me select the best plan for my car. I have purchased numerous extended warranty plans from Lombard Ford, and will co about the ESP plans. She helped me select the best plan for my car. I have purchased numerous extended warranty plans from Lombard Ford, and will continue to do so in the future! More
by SteveD
Employees Worked With
December 12, 2023
Emma took care of all my needs very quickly, helping me decide what policy additions that suited my application. I'm very happy dealing with her and Lombard Ford. decide what policy additions that suited my application. I'm very happy dealing with her and Lombard Ford. More
by tlaidlaw302
Employees Worked With
December 09, 2023
Very prompt and helpful and professional The service department has always provided excellent customer service department has always provided excellent customer service More
by OSBORD
Employees Worked With
December 08, 2023
A pleasant and responsive experience and thankfully the part was in stock. Happy Holidays to all the crew! part was in stock. Happy Holidays to all the crew! More
by valerie159
December 08, 2023
Kyle is very professional & helpful. Answered all questions and keep me fully informed on service & subsequent repairs. Answered all questions and keep me fully informed on service & subsequent repairs. More
by MCCLEANJK
Employees Worked With
December 08, 2023
Emma is absolutely a great person to work with. She provides excellent and I mean EXCELLENT professional customer service. I have purchased or renewed several ESP plans through her at Lombard For She provides excellent and I mean EXCELLENT professional customer service. I have purchased or renewed several ESP plans through her at Lombard Ford and have been overly pleased with her knowledge and experience. She is responsive and thorough in her work. Thank you Emma! More
by Steven
Employees Worked With
December 02, 2023
Exceptional customer service. I’d have to say that Emma did an excellent job of explaining everything & helping with discounts. I’ll be sure to contact her for future purchases. I’d have to say that Emma did an excellent job of explaining everything & helping with discounts. I’ll be sure to contact her for future purchases. More
by Jefferson
Employees Worked With
