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Lombard Ford
Barkhamsted, CT
1,167 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,167 reviews
June 16, 2021
Polly and Drew were very welcoming and made me feel very much at ease during my visit (oil change, brake inspection, fluid check). The work was done very quickly and efficiently. They also were very unde much at ease during my visit (oil change, brake inspection, fluid check). The work was done very quickly and efficiently. They also were very understanding I was delayed by traffic due to construction in route to the dealership. The only complaint I honestly have was I didn't get an email confirmation 24-48 hrs. prior to my visit verifying my date of service. More
by Sdwyer0
Verified CustomerEmployees Worked With
Other Employees :
Also to note: I greatly appreciate Mike Manns, your finance mgr. calling me to confirm my service appt. Greatly appreciated! He's always been esp. helpful., Polly Brancato
June 11, 2021
Service was great as always everyone is so kind I never have problems with the service I get with you guys its a pleasure doing business . Your the best. John have problems with the service I get with you guys its a pleasure doing business . Your the best. John More
by JPT6045
June 09, 2021
do not like this type of survey-- but the service was great everyone was friendly and courteous- they completed the work in the allotted time - great everyone was friendly and courteous- they completed the work in the allotted time - More
by VICTORIACAREY
June 08, 2021
Thank you Dan for a great buying experience. You let me know as soon as you found what I was looking for and made the process easy! Highly recommend! know as soon as you found what I was looking for and made the process easy! Highly recommend! More
by John Cooper Asphalt Paving
Employees Worked With
Daniel LoRusso
June 07, 2021
I have been servicing my vehicles here for about 17 years! Why go anywhere else? Awesome job as always. Service dept and all the other employees are very nice...plus, the owner of the dealership is g years! Why go anywhere else? Awesome job as always. Service dept and all the other employees are very nice...plus, the owner of the dealership is great to talk with! More
by MMANS
June 03, 2021
Excellent service staff, prompt scheduling, comfortable waiting area, good workmanship. My visit was for the recall repair on my 2016 Ford Edge. I also requested an oil change. waiting area, good workmanship. My visit was for the recall repair on my 2016 Ford Edge. I also requested an oil change. More
by DBD14
May 23, 2021
This was a great buying experience thanks to Dan and the entire team at Lombard! We would not hesitate to purchase a vehicle from them again in the future. In fact, they will be our go to place for new or u entire team at Lombard! We would not hesitate to purchase a vehicle from them again in the future. In fact, they will be our go to place for new or used vehicles. More
by bouch_4
May 21, 2021
The service department has gone downhill. I have been bringing my vehicle here for service for a long time but most likely never again. I dropped off my F150 for the Works package and fix the drivers si bringing my vehicle here for service for a long time but most likely never again. I dropped off my F150 for the Works package and fix the drivers side Lumbar adjustment as it's not working. I dropped it off the night before and left it all day on 4-20-21 for the work. I call around 3:15pm, no one answers the phone in service and the voicemail system is a mess. Finally told at the end of the day it's all set to pickup. I arrive and apparently no one in the service department knows there's a pandemic and mask mandate?? Not one employee is wearing a mask. Crazy.. They give me the keys and paperwork and say your all set. I ask is the Lumbar fixed? Hold on on let me check. WHAT? Nope not fixed there's a TSB and we have to order parts. I scheduled this well in advance so why did you not have the parts? I reschedule the Lumbar repair for 5-20-21 and once again leave the truck the night before so you can have it all day. No one calls and I call around 3PM and once again no one answers and the VM system is a mess. Someone calls back and says Lombard only ordered some of the parts and can't complete the repair. Need to keep the truck another day. This is now 3 days you will have the truck. Now it's Friday 5-21-21 and no one is calling to say the truck is ready. I call around 3PM and no answer.... I call back and now I'm told it will be ready by 5PM. 4PM I receive a call that Lombard ordered the old wiring harnesses and they need to keep the truck for the weekend. Really, you had the truck for 3 full days now and you want it for another 3 days? No, I told them to have it ready for me to pick up and I will have to go somewhere else. Very disappointing. More
by B Spielman
Employees Worked With
May 17, 2021
We having been buying cars from Lombard Ford for at least 20 years. Always got great cars, great services and pleasant experience from the owner to the sale team and service department. 20 years. Always got great cars, great services and pleasant experience from the owner to the sale team and service department. More
by Scott Hartley
May 16, 2021
Emma was very personable, knowledgeable, and took the time to answer all my questions about an extended warranty for our new Lincoln! I would buy another extended warranty from her again and feel I will time to answer all my questions about an extended warranty for our new Lincoln! I would buy another extended warranty from her again and feel I will be supported for the duration of my warranty by Emma and the Lombard Ford team! More
by Johnny
Employees Worked With
