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Lombard Ford
Barkhamsted, CT
1,162 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,162 reviews
June 03, 2021
Excellent service staff, prompt scheduling, comfortable waiting area, good workmanship. My visit was for the recall repair on my 2016 Ford Edge. I also requested an oil change. waiting area, good workmanship. My visit was for the recall repair on my 2016 Ford Edge. I also requested an oil change. More
by DBD14
Verified Customer
May 23, 2021
This was a great buying experience thanks to Dan and the entire team at Lombard! We would not hesitate to purchase a vehicle from them again in the future. In fact, they will be our go to place for new or u entire team at Lombard! We would not hesitate to purchase a vehicle from them again in the future. In fact, they will be our go to place for new or used vehicles. More
by bouch_4
May 21, 2021
The service department has gone downhill. I have been bringing my vehicle here for service for a long time but most likely never again. I dropped off my F150 for the Works package and fix the drivers si bringing my vehicle here for service for a long time but most likely never again. I dropped off my F150 for the Works package and fix the drivers side Lumbar adjustment as it's not working. I dropped it off the night before and left it all day on 4-20-21 for the work. I call around 3:15pm, no one answers the phone in service and the voicemail system is a mess. Finally told at the end of the day it's all set to pickup. I arrive and apparently no one in the service department knows there's a pandemic and mask mandate?? Not one employee is wearing a mask. Crazy.. They give me the keys and paperwork and say your all set. I ask is the Lumbar fixed? Hold on on let me check. WHAT? Nope not fixed there's a TSB and we have to order parts. I scheduled this well in advance so why did you not have the parts? I reschedule the Lumbar repair for 5-20-21 and once again leave the truck the night before so you can have it all day. No one calls and I call around 3PM and once again no one answers and the VM system is a mess. Someone calls back and says Lombard only ordered some of the parts and can't complete the repair. Need to keep the truck another day. This is now 3 days you will have the truck. Now it's Friday 5-21-21 and no one is calling to say the truck is ready. I call around 3PM and no answer.... I call back and now I'm told it will be ready by 5PM. 4PM I receive a call that Lombard ordered the old wiring harnesses and they need to keep the truck for the weekend. Really, you had the truck for 3 full days now and you want it for another 3 days? No, I told them to have it ready for me to pick up and I will have to go somewhere else. Very disappointing. More
by B Spielman
Employees Worked With
May 17, 2021
We having been buying cars from Lombard Ford for at least 20 years. Always got great cars, great services and pleasant experience from the owner to the sale team and service department. 20 years. Always got great cars, great services and pleasant experience from the owner to the sale team and service department. More
by Scott Hartley
May 16, 2021
Emma was very personable, knowledgeable, and took the time to answer all my questions about an extended warranty for our new Lincoln! I would buy another extended warranty from her again and feel I will time to answer all my questions about an extended warranty for our new Lincoln! I would buy another extended warranty from her again and feel I will be supported for the duration of my warranty by Emma and the Lombard Ford team! More
by Johnny
Employees Worked With
May 15, 2021
Dan at Lombard Ford was great to work with. He answered all of our questions right away and responded to all emails immediately. I look forward to another easy car buying experience from Dan and Mike in Fi all of our questions right away and responded to all emails immediately. I look forward to another easy car buying experience from Dan and Mike in Finance. They both made the process fast and painless. See you again soon for a new Truck! Thanks again, Tom G More
by tomgtlc
Employees Worked With
Mike, Man , Daniel LoRusso
May 14, 2021
I had my first service of my truck done there even though I didn't buy it there. I was a good experience helpful, friendly and personable folks to do business with. I didn't buy it there. I was a good experience helpful, friendly and personable folks to do business with. More
by FWABREKJR
Employees Worked With
Polly Brancato
May 12, 2021
Service department was accommodating and got vehicle in as promised and promptly. Service advisor provided detailed maintenance information as well as a printed schedule for my records as promised and promptly. Service advisor provided detailed maintenance information as well as a printed schedule for my records More
by cjbsuzee
Employees Worked With
Polly Brancato
May 11, 2021
Emma was a pleasure to work with. I had a couple of questions about extending the warranty that was expiring on my Mustang. Renewal took just a few minutes and done. 5 stars in my book and will be a r questions about extending the warranty that was expiring on my Mustang. Renewal took just a few minutes and done. 5 stars in my book and will be a repeat customer. More
by xraytex
Employees Worked With
May 10, 2021
This was a regular maintenance appointment done on time and as quoted on price. Maintenance should be just this easy and convenient to have done. and as quoted on price. Maintenance should be just this easy and convenient to have done. More
by dspak
Employees Worked With
Polly Brancato
