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Lombard Ford
Barkhamsted, CT
1,166 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,166 reviews
December 31, 2020
Nice job, great service, really good experience. Thank you Barbara, Steven, and Michael. Deal was smooth and quick. Received what was expected on my trade you Barbara, Steven, and Michael. Deal was smooth and quick. Received what was expected on my trade More
by Ricky Daigle
December 29, 2020
I purchased a Ford Protect PremiumCare 8 year 100,000 mile plan from Lombard Ford, and couldn't be any happier. Lombard emailed me within 24 hours to notify me that my contract had been activated. The co mile plan from Lombard Ford, and couldn't be any happier. Lombard emailed me within 24 hours to notify me that my contract had been activated. The contract immediately showed up on my FordPass app once I received Lombard's email. I wanted to purchase the Ford ESP warranty through Lombard because they had such good reviews, and they are BBB certified, so I called Lombard, and talked to Emma (who was amazing), and asked if she could match a lower price from another online dealer. Emma got the approval from her Manager to match the same deal I found elsewhere. Emma was an absolute pleasure to deal with. I can see why they have a A+ rating from BBB with the great customer service they provide. More
by Lopez
Employees Worked With
December 24, 2020
I have been using this dealership for 11 years. The service dept has changed hands but they still offer the same efficient and expert service. I like the convenience of pickup and delivery and that th service dept has changed hands but they still offer the same efficient and expert service. I like the convenience of pickup and delivery and that they will work with my schedule. I also like that they give me a full report on my 350 Super Duty Ford and that they check everything that they say they are going to do. Thank You! More
by DAVECAPALDO
Verified CustomerEmployees Worked With
Jeff Ingraham
December 23, 2020
Dan LoRusso went above and beyond helping us purchase our Mustang Convertible. He always got back to me very quickly to answer all of my concerns in a courteous and professional mannered. Michael Mans also w Mustang Convertible. He always got back to me very quickly to answer all of my concerns in a courteous and professional mannered. Michael Mans also was the same making our experience at Lombard Ford great. This is my second response because I tapped the wrong star in the price rating it should be FIVE STARS not FOUR. Please make that change. Our experience at Lombard Ford was OUTSTANDING More
by farrellytl
Employees Worked With
Michael Mans - Five Stars , Daniel LoRusso
December 21, 2020
I've always had a pleasant experience at Lombard. It doesn't matter who I talk to, they're always helpful and deliver great customer service. doesn't matter who I talk to, they're always helpful and deliver great customer service. More
by FTGump333
Employees Worked With
Polly Brancato
December 21, 2020
The service department , parts, and mechanics really do a great job taking care of the customers at Lombard. We are lucky to have them help. great job taking care of the customers at Lombard. We are lucky to have them help. More
by Carol
Employees Worked With
Other Employees :
Mark Jones, Daniel LoRusso, Polly Brancato, Jeff Ingraham
December 21, 2020
This was the first time I dealt with Lombard Ford, specifically Emma. She walked me through the process for the ESP warranty, answered all my questions and set everything up. The whole process took v specifically Emma. She walked me through the process for the ESP warranty, answered all my questions and set everything up. The whole process took very little time since Emma is quite knowledgeable and competent and the whole process was by telephone. I highly recommend Lombard Ford's employee Emma Allen in the warranty department. More
by kmthomas
Employees Worked With
December 20, 2020
I went in for a regular service but had to have brake pads and new rotors. I always have excellent service at Lombard and the staff always takes very good car of my car and myself. I am always totally sa pads and new rotors. I always have excellent service at Lombard and the staff always takes very good car of my car and myself. I am always totally satisfied with the friendly and courteous service I receive there. More
by jab7447
Employees Worked With
Other Employees :
Robert Edwards, Polly Brancato, Jeff Ingraham
December 18, 2020
Polly got me in and was out in a quick time, very pleasant service writer, been dealing with Lombard Ford for over 30 years and has taken care of my issues! pleasant service writer, been dealing with Lombard Ford for over 30 years and has taken care of my issues! More
by HENRY110
Employees Worked With
Polly Brancato
December 17, 2020
This was my first time having my truck in for service at Lombard Ford. They were quick courteous and did a great job. I will definitely be coming back. Thank you Lombard Ford. They were quick courteous and did a great job. I will definitely be coming back. Thank you More
by JON.FOWLER
Employees Worked With
Polly Brancato, Jeff Ingraham
