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Lombard Ford
Barkhamsted, CT
1,162 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,162 reviews
November 22, 2020
Great customer service, warm friendly. Polly was just wonderful, I didn't have to do a thing. Lombard service department has always been first class, I've been doing business with Lombard for many years wonderful, I didn't have to do a thing. Lombard service department has always been first class, I've been doing business with Lombard for many years and I always come back. More
by Steve
Employees Worked With
Polly Brancato
November 19, 2020
I have bought both of my vehicles at Lombard Ford and I can never say enough about how awesome they are. Mark Jones has been so kind to me in the process of car buying, I recommend him to everyone I know w can never say enough about how awesome they are. Mark Jones has been so kind to me in the process of car buying, I recommend him to everyone I know who needs a car. And I always take my cars back for service at Lombard because they have the kindest, most thoughtful, caring staff I've ever worked with. I've been other places that do not care like Lombard Ford does. Lombard is the best! More
by CS
Verified CustomerEmployees Worked With
Mark Jones and Polly Brancato, both five stars
November 17, 2020
WOW, what a tremendous transaction this was, mainly due to Emma Allen and her extended warranty product line she represents. I was coming to a close on my Ford ESP 100,000 mile warranty and she seamlessly to Emma Allen and her extended warranty product line she represents. I was coming to a close on my Ford ESP 100,000 mile warranty and she seamlessly kept me covered until I replace with another Ford truck! Unlike most service these days, Emma was easy to converse with, was clear and accurate, knew her "stuff," was supportive and understanding of my needs, and....get ready for this.....she FOLLOWED THROUGH with phone calls, arrangements, and processing! Would strongly recommend and I'll go back to her when the need arises with my next vehicle! More
by jwatson006
Employees Worked With
November 15, 2020
Great experience buying the car - had the car I called about ready for me to see my first time there and it all cleaned up when we picked it up. No pressure sales tactics either which makes such a differe about ready for me to see my first time there and it all cleaned up when we picked it up. No pressure sales tactics either which makes such a difference! More
by Dbentley945
Employees Worked With
Michael , Mark Jones
November 14, 2020
Great place. Very friendlyHighly recommended. Quick Great place. Very friendly Highly recommended. Quick service in and out in a timely manner. Explained all work that was performed. Will definitely Great place. Very friendly Highly recommended. Quick service in and out in a timely manner. Explained all work that was performed. Will definitely be back More
by dcase3
Employees Worked With
Other Employees :
Mark Jones, Daniel LoRusso, Barbara Dew, Polly Brancato
November 13, 2020
As always I got excellent service and the job done right the first time. A very personable staff and they are honest in diagnosing and solving the problem. the first time. A very personable staff and they are honest in diagnosing and solving the problem. More
by JENNIFERPAUL1
Employees Worked With
Polly Brancato
November 09, 2020
Emma was very professional . She helped me roll my ESP over to my new SUV. I always buy the ESP.If I would have any questions I would ask for Emma. over to my new SUV. I always buy the ESP.If I would have any questions I would ask for Emma. More
by GG
Employees Worked With
November 07, 2020
Lombard Ford has been a great dealership to work with. I have dealt with them for almost 40 years and they have represented Ford well and treat their customers as family. Bending over backwards is not a pro have dealt with them for almost 40 years and they have represented Ford well and treat their customers as family. Bending over backwards is not a problem if it comes to that but most times things have an easy solution More
by Nick
Employees Worked With
Daniel LoRusso
