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Lombard Ford

Barkhamsted, CT

4.9
1,220 Reviews
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Barkhamsted, Connecticut, the staff at Lombard Ford will help you find the Ford you want. At Lombard Ford, we offer a searchable online inventory of new Ford vehicles in Connecticut, along with well-maintained Certified Preowned vehicles by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Ford or quality used car that you have been searching for.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,220 reviews

March 03, 2021

Good service and great customer service as always! Thank you for doing a check up on my vehicle while in for an oil change. Discovered rear brakes would need to be replaced and now I feel safe. More

by TAMOLAN43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Ingraham
Mar 04, 2021 -

Lombard Ford responded

Every one wants to feel safe in their automobiles, right? Glad you do! Thank you so much for your business. We hope we'll always live up to your expectations. Your friends at Lombard Ford

March 02, 2021

Always reliable; always efficient. I count on Lombard to take good care of my vehicles. I have been doing business with Rob for many years. More

by ROSELEEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Ingraham
Mar 02, 2021 -

Lombard Ford responded

It's always good to hear that folks can count on us for reliable, efficient service. We thank you for doing business with us over time. See you next time. :) Your friends at Lombard Ford

February 27, 2021

Good service. Worked my problem I came in for until it was found and corrected going above what was expected thus making a happy customer. Thanks More

by PATHHIKER
Recommend Dealer
Yes
Employees Worked With
Jeff Ingraham
Mar 01, 2021 -

Lombard Ford responded

Thank you "happy customer" :) Glad we were able to correct what ever the problem was. We appreciate your business and hope to see you in the future. Your friends at Lombard Ford

February 26, 2021

If Polly was behind the service desk...absolutely awesome (I didn’t know her name.) You accommodated me today. I cannot thank you enough, guys! More

by Turner, Celeste #57
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Drew Paris
February 22, 2021

courteous, professional, expeditious, good work, Suggest you let me submit this review without enforcing the 25-word minimum. otherwise, some people might just blow it off More

by WINNINGTICKETCAFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Polly Brancato, Jeff Ingraham
Feb 22, 2021 -

Lombard Ford responded

We certainly will never blow you off! Thank you for your testimony. It means a lot. Your friends at Lombard Ford

February 20, 2021

I was quoted $ 57.00 for the oil change and tire rotation .I paid $63.10 plus $1.89 for a shop disposal fee. They didnt rotate the tires as it was said I didnt need it . It was plain to me the out s More

by rrrmsgt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Polly BRancato
Mar 01, 2021 -

Lombard Ford responded

I haven't heard back from you since this doesn't give me exactly who submitted this but I do apologize for the pricing we forgot to apply the discount the computer pre-populates the $63.10. As far as the rotation during the winter we like to have the tires with the best tread in the back to give the rear end of the car traction since the front end is weighted down by the engine. If you would like them rotated feel free to reach out and we will rotate them but for safety reasons we would leave them until after the winter months. Again I apologize for any misunderstanding we are here to service your vehicles anytime you need. Sincerely, Drew Paris Lombard Ford

February 18, 2021

Very professional, efficient, and courteous. Jeff let me know about future items to be looked at, let me schedule the next appointment 2 months in advance, and gave me a print out of what I expect to be com More

by Deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Ingraham
Feb 18, 2021 -

Lombard Ford responded

Thank you Deb for taking the time to share your thoughts with others. Jeff is a very conscientious employee and we're pleased to hear you had a good experience with him. Take care and we'll see you in 2 months. :) Your friends at Lombard Ford.

February 17, 2021

Professional, helpful, knowledgeable, timely---I just have one recommendation----that one of the women working there that day did not wear a mask---please tell me she had a medical reason! I make the More

by CORALEMAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Paris, Jeff Ingraham
Feb 17, 2021 -

Lombard Ford responded

Thank you for your feed back. We appreciate the extra mileage you endure to have your vehicle serviced with us. Regrettably we can't determine who was not wearing a mask that day but have reinforced the importance of wearing masks to all our staff. Your friends at Lombard Ford

February 16, 2021

Jeff took good care of me when I needed to reschedule due to weather. And as always, the service was great. Had a coupon which is always helpful with cost! Thank you! More

by golfingdee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Ingraham
Feb 16, 2021 -

Lombard Ford responded

Those coupons can come in handy! Glad we were able to to reschedule you easily enough. Thank you for your business. Your friends at Lombard Ford

February 15, 2021

Jeff is very professional and communicative and gets the job done. I appreciate knowing my vehicle is in good hands and will be well-maintained. More

by Chris L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Polly Brancato, Jeff Ingraham
Feb 16, 2021 -

Lombard Ford responded

Thanks Chris for your confidence in our Service Dept. We appreciate your business and hope to continue to see you in the future. Your friends at Lombard Ford

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