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Lombard Ford

Barkhamsted, CT

4.8
1,167 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,167 reviews

March 12, 2020

Prompt, polite and efficient service. Could not have asked for better! There were several repairs that needed to be done and Mr. Edwards kept me up to date on the progress quite often and went through e More

by joseph_Leichter
Recommend Dealer
Yes
Employees Worked With
Robert Edwards, Anthony Alfieri
Mar 12, 2020 -

Lombard Ford responded

Gosh Joseph, you're making Rob blush. Glad to know whatever our associates are doing, they're doing it well. Perhaps we'll see you again. You're certainly welcome. Your friends at Lombard Ford

March 12, 2020

Lombard Ford surprised me with a thorough check above and beyond my recall. The work done was superior. Car runs like a top. Great thank you to the staff for taking such great care of my car. More

by Megstprix
Recommend Dealer
Yes
Employees Worked With
Barbara Dew, Anthony Alfieri
Mar 12, 2020 -

Lombard Ford responded

Thank you for taking the time out of your day to share your experience with others. Happy that you're satisfied with your experience. We look forward to seeing you any time for any reason. Your friends at Lombard

March 12, 2020

A total WOW experience today! The entire service department was a pleasure to meet, socialize and work with. The owner walked by and passed on some good humor to make my day. And of course the servi More

by Johnnyb
Recommend Dealer
Yes
Employees Worked With
Nice lady at the check out!, Robert Edwards, Anthony Alfieri
Mar 12, 2020 -

Lombard Ford responded

Thank you Johnnyb for expressing your feelings about the Service Dept., and Mr. Lombard's sense of humor. :) We hope you always find our service spectacular! If not, we want to hear about that as well. Your friends at Lombard Ford

March 12, 2020

Great service and great service advisor tony was very helpful And took care of me like he was is own car that is what I called service More

by Jessie
Recommend Dealer
Yes
Employees Worked With
Anthony Alfieri
Mar 13, 2020 -

Lombard Ford responded

Thanks Jessie for the compliments. Positive reinforcement always makes one want to do even better. It's a pleasure to have customers like you who appreciate the care we give to their vehicles. Always here for you! Your friends at Lombard Ford

March 11, 2020

When I called on Monday to take a look at the mustang, Daniel LoRusso was Outfront with the car and waiting for us. I fell in love with the car on the test drive. Dan squished in the backseat and was ve More

by Dave M.
Recommend Dealer
Yes
Employees Worked With
Daniel LoRusso
Mar 12, 2020 -

Lombard Ford responded

You're so kind Dave. I know Dan had a great time with you folks and truly appreciates your kindness in return. Folks are so afraid of going to Dealership nowadays, it's sad. Perhaps you have persuaded a few folks to take the leap with all the nice things you shared. We're certain you're going to have a GREAT time with that Mustang sir. Stay in touch. Your friends at Lombard Ford

March 11, 2020

Looking out for the consumer Emma Allen is a people and car person. She understands us and the needs of our vehicles. After speaking with her twice we ended our sale as old frie More

by tNbGeorgetownTX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2020 -

Lombard Ford responded

We truly appreciate this, thank you for sharing your thoughts, for your business, and know that we will always be here for you should you need us!

March 07, 2020

All around great experience, The sales person was helpful and responsive when needed. The car was cleaned and ready to go and all options were explained by the sales rep. More

by Theroneeugene
Recommend Dealer
Yes
Employees Worked With
Daniel LoRusso
Mar 12, 2020 -

Lombard Ford responded

We're glad you did your "due diligence" and decided we had the car for you. Be assured that should you need us for any reason, just pick up the phone and we're here for you sir. Be safe in your beautiful Kona Blue Mustang while enjoying the heck out of it! Thank you for your business and for sharing with others. Your friends at Lombard Ford

March 06, 2020

No pressure and easy going experience This dealership was great and didn't pressure me into buying a car and let the car speak for itself. Dan was great and laid out all the numbers befor More

by saraballkishun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel LoRusso
Mar 07, 2020 -

Lombard Ford responded

Thank you Sara for your great testimony. You were such a pleasure to work with. Enjoy that car! Drop in to visit on your oil change. Your friends at Lombard Ford

March 06, 2020

Overall an excellent car buying experience. Mark our sales representative was very knowledgable, gave us a through orientation of the vehicle on the day of delivery, and followed up the next day More

by estevesmk
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Mans, Mark Jones
Mar 07, 2020 -

Lombard Ford responded

We strive to serve folks the same way we would like to be treated. Glad to hear we were successful. We're here for you long after the sale. Enjoy your vehicle and stay in touch. Thank you!! Your friends at Lombard Ford

March 05, 2020

Excellent work. I am grateful to everyone who helped me with the purchase of a new car. In the Lombard Ford office, I met people who made it easier for me and my husb More

by zilber16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel LoRusso
Mar 12, 2020 -

Lombard Ford responded

You are sooo welcome. You both were a true pleasure to do business with. So glad you chose Lombard Ford for your new Escape purchase. You will enjoy that vehicle for years. Feel free to contact us with any questions you may have during your ownership. Thank you again for your business and friendship. Take care. Your friends at Lombard Ford

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