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Lombard Ford

Barkhamsted, CT

4.8
1,167 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,167 reviews

March 04, 2020

Service Dept displays a true meaning of customer service! Friendly, knowledgeable, reliable. from my phone interactions to in person conversations, Appointment scheduled in a reasonable time period, part More

by Joan Anctil
Recommend Dealer
Yes
Employees Worked With
Robert Edwards
Mar 12, 2020 -

Lombard Ford responded

Car owners need to trust a Service Dept. with their vehicle and it sounds like you are very satisfied with Lombard Ford Joan. We can't thank you enough for taking the time to let us know your thoughts. It humbles us, and makes us strive even harder to ensure every one leaves here feeling the same as you. Your friends at Lombard Ford

March 04, 2020

Mustang GT From my first contact with Dan, to financing with Mike, and leaving with a dream car the entire experience was very positive. Highly satisfied. Thanks More

by Jon A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mans, Daniel LoRusso
Mar 12, 2020 -

Lombard Ford responded

You just take care of yourself and your car! It's becoming the season to enjoy the Mustang to its full extent. We appreciate your business Jon. Don't become a stranger. We're here for you at any time. Stay safe! Your friends at Lombard Ford

March 02, 2020

We recently purchased a Ford ESP from Emma Allen at Lombard Ford. She was a pleasure to work with - very professional, personable, responsive, and knowledgeable!!! She also got us a great deal which al More

by DgExpedition
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2020 -

Lombard Ford responded

Thank you for taking the time to tell us about your experience, we appreciate our customers & only want them to feel exactly this way!

February 25, 2020

Most excellent. Thank you. Barbara and the rest of the team At. The dealership. My experience was very positive. I have the utmost confidence in the professionalism More

by Jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Dew
Feb 25, 2020 -

Lombard Ford responded

No, thank you Jay! You were a pleasure to work with. We know buying a vehicle sight unseen can be daunting, especially when you're out of state. We sell many cars out of state and have yet to have any one dissatisfied. Your car was not a car we would usually retail but felt that someone out there would appreciate it and that person is you! Enjoy. Your friends at Lombard Ford

February 24, 2020

Smooth transaction. Barbara was pleasant to deal with and answered all my questions and then some. Car was ready when promised and everyone at the dealership was very professional. Thank You! More

by jeffreyprete
Recommend Dealer
Yes
Employees Worked With
Barbara Dew
Feb 24, 2020 -

Lombard Ford responded

There were some variables to this deal but we got it done together. You're a Prince! So cool, calm and collected. I'm so glad we had what you were looking for. We're here for you whenever you need us sir! Your friends at Lombard Ford

February 20, 2020

Pleasant & informative Dan was very nice & not pushy. He answered all my questions & text pictures which I really appreciated & prompted me to test ride the vehicle. I would More

by deboraharainey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel LoRusso
Feb 21, 2020 -

Lombard Ford responded

Thank you Debora for sharing your feelings with others. We try our best not to be the stereotypical dealership. Maybe some day down the road, we'll have the pleasure of assisting you again. Our best to you always. Your friends at Lombard Ford

February 15, 2020

Dan and the rest of the people at Lombard Ford are great. I was a first time car buyer and they made the process easy and understandable. Dan was very honest and transparent. He was also very knowledgeable a More

by Chris.castag
Recommend Dealer
Yes
Employees Worked With
Daniel LoRusso
Feb 18, 2020 -

Lombard Ford responded

A first time car buyer. Wow! We're glad you came to us, and that we broke the stereotypical impression of car dealers that folks have. We truly appreciate your business Chris and wish you great times with your Mustang. Be safe! Both in the car and your job. Your friends at Lombard Ford

February 12, 2020

The professionalism was exemplary. There was no pressure. Having internet sales made choices even more plentiful and easy. Dave, Mike and Rob treated me like family. More

by Renfrew
Recommend Dealer
Yes
Employees Worked With
Dave Bettigole, Mike Manz, Rob Lombard
Feb 18, 2020 -

Lombard Ford responded

Glad you felt you were treated like family because you are now part of our family and we'll take care of you for as long as you want us to. Enjoy your new vehicle and never hesitate to contact us for any reason. Thank you for sharing your experience sir.

February 11, 2020

Great Experience Purchasing a Ford ESP Warranty I came across this dealership searching online for a extended warranty. I spoke to Emma and she walked me through the entire process, answered all my More

by cozzierich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2020 -

Lombard Ford responded

Thank you for your review, we appreciate you taking the time, and we are always here for our customers!

February 04, 2020

Barb and all the folk at Lombard Ford were great to work with. My Mustang GT was delivered to VA on Sunday - I love it! More

by rwlundy
Recommend Dealer
Yes
Employees Worked With
Barbara Dew
Feb 04, 2020 -

Lombard Ford responded

We love when our Mustang customers are as happy as you are with your car. Another sight unseen purchase that didn't disappoint. We wish you years of happiness with that gorgeous Mustang! Contact us for any reason sir. It was our pleasure serving you. Your friends at Lombard Ford

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