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Lombard Ford

Barkhamsted, CT

4.7
1,126 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,126 reviews

January 12, 2019

Keeping my Ford Escape in Shape Emma was great to work with the time she spent to explain what coverage was available and at what price. Every step of the way was as smooth as the f More

by great escape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack was also very good to work wtih thanks again
Jun 10, 2019 -

Lombard Ford responded

Thank you for sharing your kind thoughts, we are here to give our customers the best experience, along with the price and product.

January 10, 2019

Very Pleasant and Very Informative Emma was excellent. She was so, so helpful providing thorough information about what was available, costs, what each provided along with refund info More

by Excellent service - My thanks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2019 -

Lombard Ford responded

This is what we strive for, a great customer experience, so thank you for letting us know your thoughts! We truly appreciate your business.

January 09, 2019

Ford ESP Internet Sales This is the third time I’ve purchased an ESP plan from Lombard Ford through their internet sales department. Their service is of great value to the c More

by WGM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2019 -

Lombard Ford responded

We are truly grateful for our repeat customers, and are always here for all of our customers, thank you for the kind words!

January 04, 2019

The perfect way to buy a genuine Ford extended warranty! I purchased another extension of the Genuine Ford PremiumCARE Extended Service Plan (ESP) for my 2007 Shelby GT500 - the second extension, providing n More

by MadManMoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2019 -

Lombard Ford responded

Thank you for the kind words, we aim to please and are always here for our customers!

January 03, 2019

Very pleasant! We traveled 40 miles to get to Lombard but they had the Expedition we were looking for - so we took the drive. Barbara & Steve took care of getting u More

by BobB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Dew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Mans
Jan 03, 2019 -

Lombard Ford responded

Thank you so much Bob for taking the time to express your thoughts. We are very appreciative that you choose us as your purchasing Dealership. Wishing you nothing but the best of service from that Expedition. It's an exceptional vehicle. Don't hesitate to contact us for any reason sir. Your friends at Lombard Ford.

December 29, 2018

Always a pleasant experience working with Betsy. I brought my 2006 Ford F150 King Ranch in for a 4x4 issue and some standard maintenance items. The service team resolved all of my 4x4 issues, complet More

by kbatorski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
Jan 03, 2019 -

Lombard Ford responded

Thank you for sharing the extent of your satisfaction with us sir. We never get tired of hearing we are able to provide good service to our customers. See you next time... Your friends at Lombard Ford.

December 20, 2018

Client Focused The team was focused on their client, and provided all service requested in a time effective manner. Will return for service at Lombard in the future More

by trey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
Dec 21, 2018 -

Lombard Ford responded

Thank you Trey for your review. Glad to hear you were satisfied with our performance. Look forward to seeing you again. Your friends at Lombard Ford

December 20, 2018

Certified used suv Found lumbar ford online , to buy used suv for girlfriend for Xmas, paid cash! Was told suv had been completely cked, paid over 20,000$ before we drov More

by Very disapointed customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Fogarty
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike financial guy, Mark Jones, Betsy Koenig, Jeff Tymosko
Jan 04, 2019 -

Lombard Ford responded

You brought the Edge in with a Moon Roof issue and we gave you a vehicle to use while we diagnosed the reason the Moon Roof was hard to close. The Edge is Ford Certified Pre-owned and thus the Moon Roof is covered by Ford warranty and so there would be no cost to you. We had to remove the headliner and all attaching interior trim to get at the components. Ford protocol dictates that we document everything we do to diagnose the issue. This included written processes as well as photos. Throughout the process our Service Adviser kept you apprised of the progress. Ford dictated that due to the fact that the Moon Roof had component parts, we needed to test each component to determine which one, or more was failing. This was time consuming in itself, on top of getting back to Ford to get prior approval for each step along the way. After we completed the repair, we cleaned, detailed, and filled the gas tank before we delivered it back to your home in New York. You were able to then fully inspect it and ensure that the roof was indeed fixed. It was an unfortunate situation and we wished that it did not take as much time as it did. Mr. Lombard was deeply involved with the entire process. He wanted it fixed and back to you as much as you wanted it back. 99.9% of folks who purchase from us do not experience any misfortune with our pre owned vehicles. Regrettably you were in that minuscule percentage that did. The overage of your loan payoff was an error and you were reimbursed as soon as the error was discovered and corrected. We use an estimate when we quote out of state registration fees. If we over estimate, customers always receive the difference back just like you did. Sometimes customers owe us. When we called you on Dec 26 to ensure all was well, you stated all is for now and you would let us know if there were further issues. We invited you to call us for any reason. We'll always be available for you. Lombard Ford Management

December 18, 2018

Helpful and friendly Squeezed my car in despite being very busy. Betsy kept me informed on the progress of my vehicle repairs and did not make me feel pressured in any way More

by Fusion 2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
Dec 21, 2018 -

Lombard Ford responded

Thanks for taking the time to let us know about your experience. So glad we could be of service to you and everything worked out for you. See you next visit! Your friends at Lombard Ford.

December 18, 2018

Purchased ESP Emma has great customer service and very pleasant to deal with. If I lived their area I would consider buying my vehicles through them. Great folks More

by captken
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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