Lone Star Toyota of Lewisville

I went to Toyota of Lewisville at the end of November 2013 looking to trade in my old truck for a new, reliable vehicle. I was nervous that I might get manipulated in negotiations as I am a single femal 2013 looking to trade in my old truck for a new, reliable vehicle. I was nervous that I might get manipulated in negotiations as I am a single female and went alone. I was nervous also because the vast majority of reviews I had read online about this place were horrible. However, I am very pleased to report that I had a great experience which surpassed my expectations! My sales rep, Steven Sylvas, made the process simple and painless and was a pleasure to work with. He informed me that the dealership is under new management... I could tell as it was nothing like the horrible reviews. The new dealership owner even introduced himself to me and personally took my trash (I had a muffin and soda while I waited). I ended up trading in my truck for a leased brand new 2013 Toyota Rav4. They handled and paid for the tax / title / license, and I paid nothing down but my first month's lease payment - which is under $200/month (for a 36-month lease). Plus, as I am now saving $100/month in gas, my brand new SUV is actually costing me only $100/month (for what I am used to). I was well taken care of and got a great deal! This was an answer to prayer! More

I have been the proud owner of a Toyota Avalon for the past 7 years, which I bought at Toyota of Lewisville. Every experience I've had at this dealership, from my initial purchase to all service visits h past 7 years, which I bought at Toyota of Lewisville. Every experience I've had at this dealership, from my initial purchase to all service visits have been extremely satisfying. Whether under prior owners, or the new owners, I have always felt well taken care of and have always dealt with extremley professional, helpful, honest, professionals. My most recent visit was no exception, on Feb. 15, 2014, to get my oil changed. My Service Tech was Asian Craven that day, my first time to do business with her. I have to say I was extremely impressed with her. Just as I suspected, she came back to me in the very luxurious waiting room at TOL to let me know that my brake pads were getting to the low point, in need of replacement. I knew I was about due for that and their inspection confirmed that. There were also a couple of other items that were in need of attention. Asian was very helpful in our discussions in determining which maintenance items were important (such as brake pads) and which were less critical and could wait. I feel like she was very honest and professional; she even brought me print outs with photos of the repairs that my vehicle needed. We made an appointment for the brake work and 1 other repair to be done on Monday. I let her know that I might not be in at the crack of dawn on Monday and I would have to have a loaner car in order for me to leave my car there, and I was worried that if I was too late in the morning, all the loaner cars might be gone. When I arrived Monday, I was pleased to see that Asian had saved keys for one of the loaners for me, to ensure that it would be available when I arrived. A very nice touch! She also did an excellent job of keeping me informed of the status of my vehicle while it was there, even calling me after working hours to let me know where we were in response to a message I had left for her. I appreciated her thoroughness on my vehicle and her diligence in taking care of a customer. This level of customer service is rare, but at Toyota of Lewisville, regardless of whom I've worked with over the last 7 years, whether the new owners or prior owners, I have always been treated with the utmost professionalism and the highest level of service and care. I appreciate their commitment to the customer. And I appreciate Asian Craven's level of professionalism and knowledge. More

A couple of weeks ago, I bought two Toyota Corollas from your dealership for my wife and me. The buying process was very pleasant, and our salesman, Sam, was helpful, knowledgeable, and accommodating. W your dealership for my wife and me. The buying process was very pleasant, and our salesman, Sam, was helpful, knowledgeable, and accommodating. We have since been back due to some minor flaws with the vehicles, but have found all our needs were met by your Internal Service Advisor, Russell VanMeter, and his team. I was initially disappointed with the notion of a new car requiring such immediate attention, and didn’t look forward to returning to wait in a dealership lobby where I anticipated being thought of as “just another number” now that the purchase was over. However, Russ came and greeted me and made the service a very personable experience. With his background and qualifications he assured me reasonable levels of effort and time frames for the jobs, and after that I knew things would go smoothly. I have since called upon Russ for information and service requests, and each time he has given my needs consideration and immediate attention. You have a superstar in your midst, and I encourage you to do what you can to keep him onboard as long as you can. His skillset also speaks highly of you and your standards for staffing, so please continue the good work that you do. More

Jack was great to work with. I really don't like buying cars, but Jack made it stress free, simple and I got the car that I was looking for. He made the entire process enjoyable from start to finis buying cars, but Jack made it stress free, simple and I got the car that I was looking for. He made the entire process enjoyable from start to finish. I will probably keep this car for a few years and will definitely return to Toyota of lewisville for future car purchases! as we've always been loyal Toyota buyers!! I would highly recommend Jack and all the fine folks at Toyota of lewisville. More

Having been in the car business before, I know what makes a good dealership experience and my salesman Harry nailed it 110%. From the time we walked into the dealership, everybody was polite and friendly, d a good dealership experience and my salesman Harry nailed it 110%. From the time we walked into the dealership, everybody was polite and friendly, dressed like professionals and more importantly, they didn't waste my time or play games. I got the price I wanted, more for my trade than I was expecting and I was contracted and gone with 90 minutes of arriving at the dealership. I had literally spoke to salesman at over 20 dealerships, and I can now fully understand why the joy of buying a new car is quickly replaced with disgust at the the car buying process, but if they treat every customer like I was dealt with, then I'm sure they will have a lot do satisfied customers. More

Tyler Russell did a fantastic job today, brought my car to check wiper blades, Tyler noticed right away they needed replaced, Tyler went into the back of store and got new blades without a problem. My boyf to check wiper blades, Tyler noticed right away they needed replaced, Tyler went into the back of store and got new blades without a problem. My boyfriend about checking alignment, Tyler took the car over to get alignment check. Manager Chris Brown was doing his great also, making all people are taking care. I former rest manger I know what it takes to run a great business. Tyler Russell and Chris Brown are two of the best assets at Toyota of Lewisville. I would love to come back to you if you could do my ;life time oil changes there. More

Jack took great care of me from the moment I set foot in the dealership. I was undecided on vehicles and he was so patient and never rushed me. After my initial visit with Jack, I knew I wanted to buy a v the dealership. I was undecided on vehicles and he was so patient and never rushed me. After my initial visit with Jack, I knew I wanted to buy a vehicle from him and this dealership but couldn't decide on any one. He helped show me the vehicles side by side, pros and cons of all and didn't pressure me to go for the highest price but for what would be the best fit for my family. I will definitely return to him for future purchases. More

I wasn't set on buying a vehicle. Seif understood that I was weary of making that big of a purchase, therefore he wasn't overly pushy (like most salesmen can be). I didn't buy my truck on the first v that I was weary of making that big of a purchase, therefore he wasn't overly pushy (like most salesmen can be). I didn't buy my truck on the first visit, but these guys worked with me and made me a sweet deal, which brought me back in the next day. I would definitely recommend Toyota of Lewisville if you are looking to buy, sell, or service your vehicle. Make sure and ask for Seif though, he's a cool dude. More

I had not been comfortable with a previous service person and had to bring the car back for adjustment to repair. My service person was not available, but Asian offered to assist me. She was very friendly, and had to bring the car back for adjustment to repair. My service person was not available, but Asian offered to assist me. She was very friendly, did not mind me asking questions, especially about cost and made me feel very comfortable. She took the time to explain everything to me without showing frustration or arrogance, and made every effort to keep costs low and not upsale or push me to do work that wasn't absolutely necessary. I will now return to the dealer, where I had decided previously to look for another service center. Asian is customer oriented and a good representative. More

2/11 Update to my review I am glad to report that the 2/11 Update to my review I am glad to report that the top management of Toyota of Lewisville takes customer satisfaction seriously. Chris Brown the s 2/11 Update to my review I am glad to report that the top management of Toyota of Lewisville takes customer satisfaction seriously. Chris Brown the service director called me up and wanted to make things right. I went to the dealership and the GM Jack Brennan personally apologized for my experience and since I had already purchased a Toyota from another dealership, they gave me a service credit to use at their dealership. Both Jack and Chris are very personable and it was a great pleasure just talking to them. I hope their commitment to customer service and satisfaction starts to flood down to the sales floor. Yes, they have to run a business and make money but if they treat the customer right, more customers will come. 2/1 I hate working with dealerships and this experience shows why. I did everything on line, price was agreed on, then when I get to this dealership , they start playing games. Made me wait, another guy shows up and shows me a different price, then the guy who is supposed to be my consultant comes back with a better but still different price. All the while making me wait for nothing. They finally come back with the agreed on price but the ADVERTISED certification is now gone. The manager tells me they made a mistake. I decline, one saving point is that he did fill my tank for my trouble but the 2 hours wasted on an agreed on deal still upsets me and I won't ever go there again. STAY AWAY More