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Longo Toyota
El Monte, CA
5,067 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office.
If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities.
Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon!
Team Longo Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 5,067 reviews
April 30, 2022
Service department is terrific! Service Tech was very good in explaining issues and was knowledgeable. Service Tech was very good in explaining issues and was knowledgeable. More
by Richardvalenzuela
Employees Worked With
April 29, 2022
Salesman/Marcos was very nice, knowledgeable, professionals , friendly and good service. The finance team was fast and easy process to complete the loan process. professionals , friendly and good service. The finance team was fast and easy process to complete the loan process. More
by lynhngo
Employees Worked With
April 29, 2022
Easy to work with. They got the job done. I really liked the payment option. I just did it through my phone and went to pick up my car. Thank you Noli for all your help They got the job done. I really liked the payment option. I just did it through my phone and went to pick up my car. Thank you Noli for all your help. More
by Rdebarr4406
Employees Worked With
April 29, 2022
Polite, helpful, customer centered service, friendly staff, clean, organized, welcoming, expert advise, shuttle service support staff, clean, organized, welcoming, expert advise, shuttle service support More
by Veronica Serrano
Employees Worked With
April 29, 2022
We had the best experience working with Fred Williams! e very one was very helpful e very one was very helpful More
by Kwinted
Employees Worked With
April 28, 2022
The service is excellent and I didn’t wait for a long time waiting for my car to get fixed. time waiting for my car to get fixed. More
by marlventura
Employees Worked With
April 28, 2022
Had my car brought in for a head unit inspection. The service writer was professional. Wait was a bit long due to high volume. Areas that if improved would have made for a better experience: a) Long The service writer was professional. Wait was a bit long due to high volume. Areas that if improved would have made for a better experience: a) Longo to provide at time of appt setup approx. time needed as the inspection I needed was very straightforward (and since they take appts, b) professionalism of the staff at the pick up windows could be improved, c) link texted by Longo supposedly of inspection report did not work and d) results on the report were incomplete (received printed copy). More
by Monolayers
Employees Worked With
Anthony Torres
April 28, 2022
Busy. Asst managers in service are not as customer service friendly or understand the problem fully and are so busy they forgot to call me if the part w Asst managers in service are not as customer service friendly or understand the problem fully and are so busy they forgot to call me if the part was in. The supervisors Matthew and Robert are more reasonable and know Toyotas well and make sense. The others like Jesus were frustrating to me. The wait is very long even with an appointment they said I had to wait because others were in front of me so I was angry they gave me an appointment when others were all booked in front of me. It took me 3 days to get keys done so it very frustrating. But overall Longo is the best dealer I have dealt with as upper management tries hard to make a wrong right. Other Toyota dealers have broken things during service but Longo service is honest and not nefarious. I drive over 60 miles to and fro for service. I am spoiled at Longo Lexus with my LX so Longo Toyota is not as great as Longo Lexus but it is not the fault of the people as Lexus is more expensive than Toyota for the same service. More
by JMY
Employees Worked With
Other Employees :
Donovan
April 26, 2022
Mr. Hassan is very caring about the long wait period , he is very professional and Longo is best place to shops. All my car got from Longo , excellent service, good deal too is very professional and Longo is best place to shops. All my car got from Longo , excellent service, good deal too More
by Shaoting47
Employees Worked With
Hassan Khan
