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Longo Toyota

El Monte, CA

4.8
5,105 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,105 reviews

February 15, 2022

Extremely happy with the staff at Longo Toyota. Whether it was the salesman I bought my car from, the Body and Collision people, Parts Department or the Service Department, everyone was friendly an More

by sruhle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo with your servicing needs.

February 15, 2022

Service dept. promised to customize warning system, waited 3hrs. Then was told no can do. More

by Eddie
Customer Service
Recommend Dealer
No
Employees Worked With
Noli Evangelista
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you

February 15, 2022

I don’t get any info after having my car done (just voicemail not text or email) More

by Sgon10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you

Feb 16, 2022 -

Sgon10 responded

Hi Kary, Thanks for your concern. I have this review based on last 2 times for every 5k service. 1. My right front bumper off the frame shape that I noticed a day after ( because the service having finished late) 2. I was left the message and text to pick up the car and I’ve expected to get the link for invoice but just signed with no charge and got the car. ( I have 8 years protection plan for my 2017 Camry XLE)

February 15, 2022

Great customer service! Even when I’m late the staff is courteous and friendly. Highly recommend you make an appointment. More

by Malena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
Feb 15, 2022 -

Longo Toyota responded

Thank you for entrusting the service team with your auto care needs. From all of us @ Longo Toyota, we're honored to serve you and hurry back

February 14, 2022

Salesman Fred in the Used Car section is straightforward and knowledgeable about the products he is selling, and Ali in the finance dept did a great job as well. Great team, and great Toyots products. I'm More

by orion.flightplan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ADNAN, ALI (finance Manager)
Feb 15, 2022 -

Longo Toyota responded

Enjoy what you drive and please know how honored Longo Toyota is to serve you.

February 14, 2022

LOVE ALBERT LOPEZ AT LONGO, only reason I keep going back . Very clean facility. Prices a little high More

by Laflorfonseca
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater - Team Longo

February 14, 2022

Went in for regular maintenance. Longo Toyota has great customer service and very helpful staff !! Thanks!! More

by gizogam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Lam
Feb 15, 2022 -

Longo Toyota responded

Thank you for the shout out on DealerRater and entrusting the team @ Longo Toyota with your servicing needs.

February 13, 2022

I appreciated the recommendations I received that was needed on my vehicle and the updates as my car was being serviced More

by Tajalauren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs. We will see you in another 5K miles or 6M whichever comes first.

February 13, 2022

Overall, a great experience. Spoke with Fred on Saturday and got in on Sunday to buy the car. He made it as smooth and easy as possible. More

by Hemahaffey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Longo Toyota responded

Thank you for the shout out on DealerRater and delighted to read of the caring attention provided by Fred and the team @ Longo Toyota.

February 13, 2022

Helpful and very large. Lots of help and no pressure to buy. Good experience overall. More

by Brian M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Longo Toyota responded

We're honored to serve you and enjoy what you drive -Team Longo

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