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Longo Toyota

El Monte, CA

4.8
5,069 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,069 reviews

September 18, 2024

I’ve been very happy with this dealership, it’s going on 25 years since I’ve been going there. But this time I felt very rushed and dismissed. I don’t know if it was because I was only purchasing my lease s More

by Adrienna M.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiffany Yang
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Longo Toyota responded

Thank you for bringing your concerns to our attention, and we sincerely apologize for your experience. We’re glad to hear you’ve been a valued customer for 25 years, and it’s disappointing to learn that this time felt rushed and dismissive. Our Sales Management team has been made aware of your feedback, and they will be discussing it with Tiffany Yang to ensure improvements are made. We appreciate your patience during the process, and we regret that the communication and service did not meet our usual standards. Your feedback is important to us, and we’re committed to enhancing your experience in the future. Team Longo

September 18, 2024

Mike, Kevin, and Louis were excellent! They were easy to work with, no high pressure to buy tactics, and we got the car the same day - something I didn't expect to happen! They were the lo More

by Kevin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin (Chiho) Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Wang (Financing)
Sep 18, 2024 -

Longo Toyota responded

Thank you so much for sharing your experience with us! We're thrilled to hear that Mike, Kevin, and Louis provided you with such exceptional service. It’s great to know that their approach made your car-buying experience both easy and enjoyable, without any pressure. We’re especially glad that Kevin was able to address all your questions and that your wife felt comfortable throughout the process. Your trust means a lot to us, and we appreciate you spreading the word about Longo Toyota. We look forward to serving you again in the future!

September 18, 2024

Outstanding service and customer care. Jeffery Tsao was superlative. Absolutely recommended! Longo clean, super efficient More

by West
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha and Thai Lee (phone)
Sep 18, 2024 -

Longo Toyota responded

We're honored to serve you @ Longo Toyota - Have a wonderful rest of your week and hurry back

September 18, 2024

They didn’t take too long fixing my car. I am satisfied with their service. More

by Itzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Longo Toyota responded

Thank you Itzel, for taking time out of your day to post online about your service visit @ Longo Toyota. We're humbled!

September 17, 2024

The salesman met us quickly and answered all our questions. He was friendly and the dealership was clean. More

by annad219
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Liu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Longo Toyota responded

From all of us @ Longo Toyota - Congratulations and please enjoy what you drive

September 17, 2024

Jimmy at Longo restored our faith in Toyota with exceptional customer service! Thank you Jimmy!!! More

by Janamitchell2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Longo Toyota responded

Thank you for being the most important part of our business and please enjoy what you drive - Team Longo

September 15, 2024

This has been the third vehicle I lease with Isaac from Longo Toyota. This time it was the 2025 Camry! It is always a breeze working with Isaac and he always makes sure I’m getting exactly what I want. He More

by Garcia.freyco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Longo Toyota responded

Thank you for sharing your experience with us! We’re delighted to hear that Isaac continues to provide exceptional service and that you’re pleased with your new 2025 Camry. It’s great to know that you always feel well taken care of and that our dealership’s cleanliness and amenities add to your positive experience. Your satisfaction is our top priority, and we’re grateful for your continued trust in Longo Toyota.

September 14, 2024

Friendly thorough kind helpful generous calm understanding accommodating professional polite good people who work really hard to give you good service thank you More

by aaronbrewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Longo Toyota responded

Thank you so much for your kind words and for taking the time to leave us a review on DealerRater. We’re thrilled to hear that you found our team to be friendly, thorough, kind, and professional. It’s our goal to provide excellent service and to accommodate our customers' needs as best as we can. Team Longo

September 14, 2024

My car was done right, but they took over an hour longer than they expected. I wish they would have let us know we would’ve rushed back. More

by snaggles6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Longo Toyota responded

Thank you for sharing your experience with us. We apologize for the delay in completing your vehicle service and for not communicating the extended time frame more promptly. We understand how important timely updates are and regret any inconvenience this may have caused. Please know that we are actively working on finding a better balance to improve our service completion times. Your feedback is invaluable in helping us enhance our processes. Team Longo

September 14, 2024

Good selection of the vehicle I was looking for - a bit of a stumble with the price posted on the windshield for a similar vehicle that was not honored - but the vehicle that drew me in was fairly priced a More

by Baxterwalkerk
Recommend Dealer
Yes
Employees Worked With
Fred Williams
Sep 16, 2024 -

Longo Toyota responded

Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the vehicle selection to your liking and that Fred Williams provided a positive experience. We apologize for the confusion regarding the price posted on the windshield, and we'll work to ensure such discrepancies are addressed. It's wonderful to know that this is your third purchase with Longo and that you've consistently been satisfied with our sales and service. We truly appreciate your continued trust and support, and we look forward to assisting you with any future needs

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