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Longo Toyota

El Monte, CA

4.8
4,548 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,548 reviews

August 13, 2013

Let me tell you it has not been easy shopping for a vehicle considering the factors I could only bring to the table but Tony Hua from longo toyota was amazing. I can tell he really cared about me. He h More

by lgloria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Aug 13, 2013 -

Longo Toyota responded

Wow - Wow - Wow Igloria - My name is Kary Loefler, Guest Relations Director for Longo Toyota/Scion - I wanted to thank you so much for posting such a great review on Tony. I know this is going to make his day, it certainly has made mine. Hurry back and keep spreading the word about Longo and Tony. Sincerely, Kary

August 09, 2013

Tony Hua is the reason to go to Longo above any other! He made my car buying experience comfortable and easy. He got me the exact car I was looking for. Longo Toyota stands up to it great reputation of servi More

by dhinh21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Aug 13, 2013 -

Longo Toyota responded

Dear dhinh21 - Thank you for the shout out about not only Longo Toyota/Scion but also about Tony Hua. He is such an asset to our company and really takes pride in working for our company and more importantly for our guests. If there is anything Tony or I can do, please do not heistate to contact us, were always here to help! Enjoy your brand new vehicle and don't forget to keep telling all your family and friends about Tony and about Longo Warmest regards, Kary Loefler Guest Relations Director

August 07, 2013

I'm a repeat customer! My mom's lease was up and it was time to pick up another car for her. Because I had a wonderful experience with my pervious purchase, I went to see Tony Hua, and he did not di More

by tphuynh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Aug 13, 2013 -

Longo Toyota responded

T. Phuynh, My name is Kary Loefler, Guest Relations Director for Longo Toyota/Scion. I wanted to thank you for posting this wonderful review about one of our team members, Tony Hua. What an excititing time this is for you. We have already shared your posting with Tony and his managment team. YEAH for Tony.... Please don't forget to follow us on Facebook and Twitter for future service specials that are exclusive to our followers! Longo Toyota Facebook - http://www.facebook.com/longotoyota Twitter - http://twitter.com/longotoyota Hurry back! Kary

August 05, 2013

After a bad experience at Keyes Toyota in Van Nuys, my family and I were extremely relieved when we entered the Longo Toyota dealership. Once we entered the facility, we could tell from the atmosphere tha More

by LynnNguyen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Aug 07, 2013 -

Longo Toyota responded

Dear LynnNguyen, My name is Regina Cortes, Guest Relations Supervisor for Longo Toyota/Scion. First allow me to begin by congratulating you on your brand new Prius, what an exciting time this must be. Lynn, we can’t thank you enough, for taking time out of your day to share with others, about your experience while visiting Longo Toyota/Scion. We know you have many choices when it comes to choosing a dealership and we’re very honored that you have chosen Longo for your auto care needs. I can’t agree with you more about Tony Hua and what an asset he is, to our company’s growing success. I will be sharing this review not only with Tony but also his reporting management team. Thank you again for being the most important part of our business - Hurry back Warmest regards, Regina Cortes Guest Relations Supervisor regina.cortes@longotoyota.com

August 05, 2013

Isaac Banos is a primary example of why Longo Toyota of El Monte is ranked #1 in the world in Toyota New and Used Car Sales and is the world's largest dealership. These guys are professionals at what they More

by Marvin536
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aug 07, 2013 -

Longo Toyota responded

Dear Marvin536, My name is Regina Cortes, Guest Relations Supervisor for Longo Toyota/Scion - Congratulations on the purchase of your Prius V! I’m very pleased to read that you purchased the vehicle you wanted. All of us here at Longo, would like to thank you for taking the time to write this remarkable review regarding your sales experience with Isaac Banos. I know this will make Isaac day it certainly has mine. Marvin, please don’t forget to follow us on Facebook and Twitter for future service special that are exclusive to our followers! Facebook - http://www.facebook.com/longotoyota Twitter - http://twitter.com/longotoyota Warmest regards, Regina Cortes Guest Relations Supervisor regina.cortes@longotoyota.com

July 16, 2013

Our ten-year-old Sienna minivan was in need of major repairs so we went to Longo on a Saturday morning at a very busy time in our lives. The dealership was crowded with customers and we needed to wait 1 More

by susant139
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Jul 23, 2013 -

Longo Toyota responded

Hi susant139, Congratulations on your new Camry! Thank you for taking the time to write this great review regarding your sales experience with Tony Hua. It will be my pleasure to share this awesome review with Tony and our management team. Thank you for choosing Longo! Warmest regards, Arasi Santellanes Guest Relations Supervisor arasi.santellanes@longotoyota.com

July 12, 2013

I went into Longo Toyota to have my 2010 tundra crew max front seats looked at. The passenger side air bag senor was not working and kept blinking to fasten the seat belt and the fabric to the driver side More

by gohann23
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
n/a
Jul 16, 2013 -

Longo Toyota responded

My name is Kary Loefler, Guest Relations Director for our company. First, I would like to apologize for your disappointing experience with our dealership. We pride ourselves on offering a level of personal service that is among the best in the world and it greatly concerns all of us when we fail to live up to the expectations of our guests. We take our guest's experiences very seriously and it is important to me and to Longo that we gain our client’s trust and confidence. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. I welcome the opportunity to discuss this matter further with you at your earliest convenience. Please contact me directly at (626) 580-6057 or kary.loefler@longotoyota.com. We value your business and look forward to hearing from you. Kary Loefler Guest Relations Director

July 09, 2013

Tony Hua provided excellent and friendly customer service when we were looking to buy our Highlander. He answered all of our questions and made sure we had all of the details. Overall, it was a quick and p More

by jkb238
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Jul 10, 2013 -

Longo Toyota responded

Hi jkb238, I wanted to thank you for your awesome review regarding your recent purchase with Tony Hua. I cannot agree with you more about Tony, he is certainly someone that is very passionate about his guests and in the services he provides. It would be my pleasure to let Tony and his management team know what an great job he is doing. Congratulations on your Highlander!! Warmest regards, Arasi Santellanes Guest Relations Supervisor

July 09, 2013

Ask for Tony Hua. This was honestly the most effortless transaction ever. I'm not into the bargaining and spending hours at a dealership, Tony really made the car buying experience a positive one. Tony i More

by khuang1011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
tony hua
Jul 10, 2013 -

Longo Toyota responded

Hi Khuang1011 My name is Arasi Santellanes and I am the Guest Relations Supervisor at Longo Toyota. I'm glad to hear that Tony Hua took excellent care you! I will be sure to share your review with Tony to let him know how much you appreciated the service he provided. Guest satisfaction is very important to us and it is always validating to hear that our efforts are appreciated. Don't forget to follow us on Facebook and Twitter for future service specials that are exclusive to our followers! Facebook - http://www.facebook.co... Twitter - http://twitter.com/lon... Warmest regards, Arasi

July 02, 2013

Came here last weekend to purchase a sienna for my dad. Tony Hua had helped me get the best price. He was quick and straight to the point, which I like. Didn't bs like other salesman in the past that I've More

by Fawni626
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Jul 10, 2013 -

Longo Toyota responded

Hi Fawni626, Thank you for taking the time to share your sales experience you had with Tony Hua . We understand the importance of having good people representing our company and we are very fortunate to have Tony. It certainly will be my pleasure to share this great review with him and his management team. Warmest regards, Arasi Santellanes Guest Relations Supervisor

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