Longo Toyota

My experience with the entire Grey Team has been and is the only reason why I service my vehicle's at Longo Toyota & Scion. The guys are TRUE professionals (especially Robert McGuire) I have been servici the only reason why I service my vehicle's at Longo Toyota & Scion. The guys are TRUE professionals (especially Robert McGuire) I have been servicing my vehicle's with the Grey Team for a good 10 years. Never had a problem that couldn't be resolved. You will not be dissapointed with your service experience just pull into the service drive and ask for Robert McGuire and if he's not in (may have the day off) anyone on the Grey Team can assist you. More

Hi there, I have been going to Longo for the last 10 years. I have dealt with the same Service person, Tom Ryan the whole time. Great guy that actually cares and tries to save you money when he can and years. I have dealt with the same Service person, Tom Ryan the whole time. Great guy that actually cares and tries to save you money when he can and gives good honest service advice. I still have my 99 camry and with 189k on it thanks to the good service there. They have great selection of new cars, great service. That is why I would buy my car there for the service they provide escpecially during warranty of sale or leasing. My friend has already bought one car and leased another there for 15 years. I feel safe there by knowing that if there is something wrong on deal or service they will do the right thing and honor the claim everytime. Bottom Line they are the best car dealer I have ever gone to and never intend to go anywhere else, you can trust them! More

Why would I recommend this dealership: Over twenty years of positive experience with Longo translates into a lot of whys. I bought my new Celica from Longo in 1989 and drove it for 14 years before retiring of positive experience with Longo translates into a lot of whys. I bought my new Celica from Longo in 1989 and drove it for 14 years before retiring it and buying a Rav4 (Fred Williams) and have been driving it for 7 years and continuing.... That's a lot of great Customer Service that keeps me coming back, especially since I live on the West Side of LA but drive to Longo in El Monte. Mainly, it is because of Tom Ryan's long-term, outstanding help. I don't ever remember having any serious complaint about the work done under Tom's. On the contrary, Tom and his associates goes out of his way to make sure everything is tip top with my car. In extraordinary times of financial stress, Tom helped me take care of maintenance issues one at a time. (I don't think regular car dealerships care that much about their customer's wallets.) While Tom takes care of the car, I get to to sit back, relax and enjoy Longo's accommodations which are over the top, extremely clean, friendly, serving Starbucks coffee, etc. And when it's over, they even wash the car. There are two instances that were life-saving, and if it were not for Tom and his associates, great harm could have come to me. I was in an auto accident and had the body work done by a dealership in Santa Monica. Subsequently, I went to Longo for service and Tom found that the dealership failed to put a bolt back in somewhere in the front left wheel; he wrote this on the invoice. I presented the invoice to the dealership and, without question of fault, they refunded my money. On another occasion, I had my brakes repaired on the West Side and shortly thereafter I ended up at Longo with Tom telling me that the brakes were not in legal tolerance and my car was unsafe to drive. Again, he documented everything on the invoice. And, there was the time when I did have an oil change on the West Side, and even that got screwed up at another Toyota dealership. They told me that I couldn't take my car out because it was leaking too much oil! To their surprise, I called Tom hysterically and related the problem. In short, I took the car directly from there to Tom where he pronounced it healthy and not in need of any such repair. Another reason for five stars: Short of an oil change, I don't handle car problems very well. As a matter of fact, I don't handle them at all. I am the stereotype female who cannot tolerate any strange automobile noises. At the first sign of trouble, I'm ready to call Tom or 1.800.suicide prevention. Tom understands this. Over the years, I have come to trust him unequivocally and he, his associates and Longo have continuously earned all 5's (or the top numbers) in the surveys sent to me. It is with pleasure that I have the opportunity to do so again. More

Tom Ryan always gives us honest, reliable service. The charge is always reasonable and is never over the quote - it is usually under. Our cars are always ready at the stated time. Nicholas Luu made leasin charge is always reasonable and is never over the quote - it is usually under. Our cars are always ready at the stated time. Nicholas Luu made leasing an auto at Longo a painless experience. He was friendly, very polite, and helped us to get the car we wanted at the best deal possible. The atmosphere and amenities make your visits to Longo pleasant and productive. More

Tom Ryan and his team are sharp, knowledgeble and have my interests in mind when they service my car. They have saved me money in the long run and I will only service with the winning team of Tom Ryan/Longo interests in mind when they service my car. They have saved me money in the long run and I will only service with the winning team of Tom Ryan/Longo Toyota even though I live far from the dealership. More

I've had to take my car in several times for various reasons and each and every time I have been there,I am treated as if I was the only customer there.All of the staff are friendly and helpful, You can reasons and each and every time I have been there,I am treated as if I was the only customer there.All of the staff are friendly and helpful, You cannot receive better service that at this dealership. Stephanie More

This is by far the best dealership. They are very helpful. Tom Ryan in service is great to work with making the service experience not a hard thing. He explains the work very well. Longo staff are helpful. Tom Ryan in service is great to work with making the service experience not a hard thing. He explains the work very well. Longo staff are trained very well with customer service. It is nice what they have while you are waiting for your car. If you have kids they have a kid area. Keep up the great work you do. More