Longo Toyota
El Monte, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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I've been a Toyota owner since late 1972. My first one was a Corona Mark II, 1972½ vintage (yes, 1972½, shipped over from Japan midyear), that my former husband got for practically nothing because, as a d was a Corona Mark II, 1972½ vintage (yes, 1972½, shipped over from Japan midyear), that my former husband got for practically nothing because, as a data base manager at the headquarters in Torrance, he, along with the other employees, was offered his pick of a list of cars they needed to clear out from the delivery dock up in Benecia (where we actually had to go to get the car) to make room for the 1973 models. But, after about 20 years, and with the help of my son, who put 'way too many miles on it, the trusty little car just gave out. I'd had it serviced from time to time at a dealer near my home, but felt no particular loyalty. So, in my quest for a new Toyota, I tried there first. Practically nothing on the lot, and the salespeople did not impress me. Same feeling about another dealer (this one in Glendale). No luck. That's how I ended up at Longo. And I've had no regrets since then. Fast forward to 2009. Randy James has been my service adviser for more than 16 years. Before I bought my '93 Camry at Longo, I was skeptical about Longo. I'd had a less-than-pleasing experience with two closer dealers (I live in Alhambra, CA, and Longo is about 10 miles away, albeit an easy freeway drive) whose salespeople were indifferent and whose stock was pitiful, compared with what Longo offers. And, after all, it constantly touted the claim that it was the largest dealer in the U.S. But, a former administrator at my campus had been a close friend of the Longos, and other colleagues seemed pleased with their experiences at Longo. So, I decided to give it a try. Although the sale itself was a bit high pressure, I got a wonderful car for a more-than-fair price. When I took it in for the first service. I met Randy. From that very first contact, he exuded professionalism, a wealth of knowledge, and a warm personality. Often volunteered to do little things for me that saved me money. After a few years, he was promoted to Service Manager, but I still could find him whenever I went in for service, just to visit. It was so satisfying to be remembered as an individual, not just a number with a Camry. Randy made me feel special and important. Then, disaster struck: Penske moved him to another dealership within its "kingdom," not even Toyota, and I thought that was the end. Make no mistake, the other service advisers all are very competent; I've had no problems with any of them. But, there's something about Randy. Here's how we became reacquainted. In March 2006, I was itching for a "new" Camry and found just what I wanted at Longo: a less-than-year old preowned XLE with – 112 miles on the odometer! Riding on Cloud Nine. The '93 still looked like new and had only 92,500 miles (friends who bought it were thrilled), but I wanted the new one. When I took it in for its first service, I also made an appointment for the New Car Owner seminar that Longo does so well. Imagine my surprise when I drove up to the Gray Group service bank and saw the name RANDY JAMES! I was sure that he must have a son; I had no idea that he was back because he decided that SERVICE is his favorite job. Just as he'd always done, Randy found a way to do something special and save me money. (I won't divulge my secret!) And, that's how it's been every time I've taken my 2006 Camry in for service, most recently a few weeks ago. Randy seems more than content to be back in his old job because he truly cares about people and radiates enthusiasm and happiness in helping customers and keeping them happy. To quote a line from an old song: "Who could ask for anything more!" More
Willy Lam actually went out of his way to satisfy his customer. He had a birthday party to go to about 20 miles away. He came back the same evening as I was not available at any other time. He dashed to customer. He had a birthday party to go to about 20 miles away. He came back the same evening as I was not available at any other time. He dashed to his Birthday Party and returned - Just to satisfy his customer. I would rate him # 1 (Outstanding). Willy has a truly pleasant personality - easy to talk to and is a very straightforward individual. It was a pleasure to have dealt with him. More
I have been doing business with this dealership for OVER 30 years. Realiable, knowledgable, pleasant. I guess I will always buy from them. They also have lots of things one can do while waiting, like large 30 years. Realiable, knowledgable, pleasant. I guess I will always buy from them. They also have lots of things one can do while waiting, like large size T.V., auto club, subway,computer access etc. More
I would like to commend Tom Ryan of Longo Toyota, Service Department. On a recent unannounced visit I was greeted with exceptional customer service. After listening to my concerns in re to my 2005 Sequoia, Department. On a recent unannounced visit I was greeted with exceptional customer service. After listening to my concerns in re to my 2005 Sequoia, it was immediately taken for a test drive for a "hands on" experience. Tom’s customer service, communication and the Service Departments thorough inspection were professional and complete in every way, including follow-up. Again, Tom Ryan and the Service Department performed above my expectations and provided ongoing evidence that my trust and faith in Tom and the Service Department is well placed. It is a good business strategy to always take care of customers and the continuing effort to exceed my expectations will result in ongoing referrals to my family and friends as well. Due to the exceptional customer service continuously received from Tom, I have enjoyed every visit to the Service Department. Longo Toyota Service Department is clearly a quality organization with an emphasis on efficiency and a dedication to teamwork. Best regards, Natasha Balandran More
The sales representatives at Longo Toyota were all so friendly and I really appreciated the excellent customer service they offered. Jules Lee has been a wonderful help. He even went out of his way to he friendly and I really appreciated the excellent customer service they offered. Jules Lee has been a wonderful help. He even went out of his way to help me. I understand that he worked 10-6PM on 10/17/09. Since I got off work at 7, he was willing to stay overtime to satisfy my needs. Five stars rating for all of the above. I love everything about my car and his explanations were very concise. I can't wait to tell him how much I love my new car! More
EASY! Right price! He answered all questions and got me what I wanted down to every detail. EASYEASYEASYEASY!!!!!!!!!!!!!! I contacted a few other dealers but he was the most honest and clear and helpful. what I wanted down to every detail. EASYEASYEASYEASY!!!!!!!!!!!!!! I contacted a few other dealers but he was the most honest and clear and helpful. would definitely buy from him again!!!! Did I mention how easy the whole process was???? More
My wife and I were in the market recently for a new 2010 FJCruiser. I spent quite a bit of time on the Toyota website and contacting several dealers for a price quote. While some responded back as quick or FJCruiser. I spent quite a bit of time on the Toyota website and contacting several dealers for a price quote. While some responded back as quick or quicker than Longo, none other than Longo gave me what I wanted: Straight answers, correct answers and fair pricing. A couple had '09 FJs in stock, but their prices were way out of line. Longo's pricing was right in there about where I expected it to be based on my research. Every time I emailed Ali Adnan, he was very prompt to get back to me and answered every single question I had (and there were a LOT), so Longo got our business. So far, my experience with them has been nothing short of great! I did not rate their quality of work of course because I have not received my FJ yet. Our FJ will not come in for another 7-11 weeks (ordered a special color). I'll be back to let you know how it all worked out after the sale! PS: Kary Loefler has been great too! Regards, Ken More
My experience with the entire Grey Team has been and is the only reason why I service my vehicle's at Longo Toyota & Scion. The guys are TRUE professionals (especially Robert McGuire) I have been servici the only reason why I service my vehicle's at Longo Toyota & Scion. The guys are TRUE professionals (especially Robert McGuire) I have been servicing my vehicle's with the Grey Team for a good 10 years. Never had a problem that couldn't be resolved. You will not be dissapointed with your service experience just pull into the service drive and ask for Robert McGuire and if he's not in (may have the day off) anyone on the Grey Team can assist you. More
Why would I recommend this dealership: Over twenty years of positive experience with Longo translates into a lot of whys. I bought my new Celica from Longo in 1989 and drove it for 14 years before retiring of positive experience with Longo translates into a lot of whys. I bought my new Celica from Longo in 1989 and drove it for 14 years before retiring it and buying a Rav4 (Fred Williams) and have been driving it for 7 years and continuing.... That's a lot of great Customer Service that keeps me coming back, especially since I live on the West Side of LA but drive to Longo in El Monte. Mainly, it is because of Tom Ryan's long-term, outstanding help. I don't ever remember having any serious complaint about the work done under Tom's. On the contrary, Tom and his associates goes out of his way to make sure everything is tip top with my car. In extraordinary times of financial stress, Tom helped me take care of maintenance issues one at a time. (I don't think regular car dealerships care that much about their customer's wallets.) While Tom takes care of the car, I get to to sit back, relax and enjoy Longo's accommodations which are over the top, extremely clean, friendly, serving Starbucks coffee, etc. And when it's over, they even wash the car. There are two instances that were life-saving, and if it were not for Tom and his associates, great harm could have come to me. I was in an auto accident and had the body work done by a dealership in Santa Monica. Subsequently, I went to Longo for service and Tom found that the dealership failed to put a bolt back in somewhere in the front left wheel; he wrote this on the invoice. I presented the invoice to the dealership and, without question of fault, they refunded my money. On another occasion, I had my brakes repaired on the West Side and shortly thereafter I ended up at Longo with Tom telling me that the brakes were not in legal tolerance and my car was unsafe to drive. Again, he documented everything on the invoice. And, there was the time when I did have an oil change on the West Side, and even that got screwed up at another Toyota dealership. They told me that I couldn't take my car out because it was leaking too much oil! To their surprise, I called Tom hysterically and related the problem. In short, I took the car directly from there to Tom where he pronounced it healthy and not in need of any such repair. Another reason for five stars: Short of an oil change, I don't handle car problems very well. As a matter of fact, I don't handle them at all. I am the stereotype female who cannot tolerate any strange automobile noises. At the first sign of trouble, I'm ready to call Tom or 1.800.suicide prevention. Tom understands this. Over the years, I have come to trust him unequivocally and he, his associates and Longo have continuously earned all 5's (or the top numbers) in the surveys sent to me. It is with pleasure that I have the opportunity to do so again. More
Tom Ryan always gives us honest, reliable service. The charge is always reasonable and is never over the quote - it is usually under. Our cars are always ready at the stated time. Nicholas Luu made leasin charge is always reasonable and is never over the quote - it is usually under. Our cars are always ready at the stated time. Nicholas Luu made leasing an auto at Longo a painless experience. He was friendly, very polite, and helped us to get the car we wanted at the best deal possible. The atmosphere and amenities make your visits to Longo pleasant and productive. More