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Longo Toyota

El Monte, CA

4.8
4,488 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,488 reviews

October 12, 2009

Tom Ryan always gives us honest, reliable service. The charge is always reasonable and is never over the quote - it is usually under. Our cars are always ready at the stated time. Nicholas Luu made leasin More

by vtborel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Ryan, Nicholas Luu
Oct 12, 2009 -

Longo Toyota responded

My name is Kary Loefler, the Guest Relations Director for our dealership. On behalf of Longo Toyota/Scion, we wanted to thank you for your review about two of our members on our team. We were all delighted to hear of the caring attention you received from Tom Ryan and Nick Luu. They are both an integral part of what makes our dealership run so efficiently. Your story is very similar to ones we often hear, but not often do they go on to take time out of their busy day to put their thanks down in writing. And this is the reason why we certainly appreciate your review. It will be my pleasure to pass along your wonderful comments to Tom Ryan, Nick Luu and their management team, I’m sure this will make their day! If there is anything we can assist you with now or in the future, please do not hesitate to contact any of us here at Longo. Warmest Regards, Kary Loefler Guest Relations Director (626) 580-6057 kary.loefler@longotoyota.com

October 12, 2009

Hi there, I have been going to Longo for the last 10 years. I have dealt with the same Service person, Tom Ryan the whole time. Great guy that actually cares and tries to save you money when he can and More

by andrecot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Ryan
Oct 12, 2009 -

Longo Toyota responded

Dear Valued Guest, Thank you for your kind comments on the performance of one of our staff members. As you may know, so few people take the time to let a company know when they are satisfied and this is why we certainly appreciate your review. Please know that your review will be shared with our management team along with Tom himself. Thank you again, for being the most important part of our business. Hurry back! Sincerely, Kary Loefler Guest Relations Director Longo Toyota/Scion (626) 580-6057 Kary.loefler@longotoyota.com

October 10, 2009

Tom Ryan and his team are sharp, knowledgeble and have my interests in mind when they service my car. They have saved me money in the long run and I will only service with the winning team of Tom Ryan/Longo More

by motogpmgr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
tom ryan
Oct 12, 2009 -

Longo Toyota responded

On behalf of the Longo Toyota/Scion Service Department, I wanted to take a moment to thank you for trusting us with your vehicle service needs and to thank you for your sincere review. It will be my pleasure to forward this over to Tom and his management team for their review. This will certainly make their day! Thank you again for your confidence in Longo Toyota/Scion, and we look forward to seeing you again on your next visit. Kary Loefler Guest Relations Director Longo Toyota/Scion (626) 580-6057 Kary.loefler@longotoyota.com

October 10, 2009

I've had to take my car in several times for various reasons and each and every time I have been there,I am treated as if I was the only customer there.All of the staff are friendly and helpful, You can More

by stephanieta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Ryan
Oct 12, 2009 -

Longo Toyota responded

Dear Valued Guest, My name is Mark Seipel, the Fixed Operations Director for the dealership. I wanted to thank you so much, in taking the time to write this review and share with all of us about your positive experience. We understand the importance of having good people representing our company and we are very fortunate to have Tom Ryan on our team. We all understand the value of our guests and how a positive experience usually translates into a long term relationship. Thank you again, for being the most important part of our business. Sincerely, Mark Seipel Fixed Operations Director (626) 580-6101 Mark.seipel@longotoyota.com

October 10, 2009

This is by far the best dealership. They are very helpful. Tom Ryan in service is great to work with making the service experience not a hard thing. He explains the work very well. Longo staff are More

by Pank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Ryan
Oct 12, 2009 -

Longo Toyota responded

Dear Valued Guest, My name is Mark Seipel, the Fixed Operations Director for Longo Toyota/Scion. I wanted to take this opportunity to personally thank you for choosing our dealership to handle your car care needs. I know a great amount of care goes into choosing a dealership and your decision reaffirms our belief in the old fashioned way of doing business “Being here for our guests”. We truly believe our guests enjoy the personal contact they receive when they arrive at our dealership and I’m so delighted to hear of the caring attention you received from Tom Ryan. If there is anything Tom or I can do for you, please do not hesitate to contact either one of us. We’re always here to help! Sincerely, Mark Seipel Fixed Operations Director Longo Toyota/Scion (626) 580-6101 Mark.seipel@longotoyota.com

October 10, 2009

I e-mail Mr. Ryan and he always answers my questions and helps me keep my car in tip top shape. I have all 3 Toyota's serviced there. Sometimes they have good deals- and they always strive for top cusomer More

by Ysela54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Ryan
Oct 12, 2009 -

Longo Toyota responded

Dear Valued Guest, My name is Mark Seipel, the Fixed Operations Director for the dealership. I wanted to thank you so much, in taking the time to write this review and share with all of us about your positive experience. We understand the importance of having good people representing our company and we are very fortunate to have Tom Ryan on our team. We all understand the value of our guests and how a positive experience usually translates into a long term relationship. Thank you again, for being the most important part of our business. Sincerely, Mark Seipel Fixed Operations Director (626) 580-6101 Mark.seipel@longotoyota.com

October 09, 2009

Paul Leung is very nice and professional. I had purchased a 2009 Camry SE and have been doing business with this dealership since 1983. However the tint job on my new Camry had some bubbles. I tried to have More

by ANDY_LEONG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Paul Leung
Oct 09, 2009 -

ANDY_LEONG responded

Also instead of trying to resolve this issue, Kary Loefler has said that the dealership wants to cut off their ties with me.

Oct 29, 2009 -

Longo Toyota responded

The company has been trying to resolve Mr. Leong tint concern since October 8, 2008. The dealership has offered Mr. Leong (2) different options unfortunately; the company’s offer has been declined by Mr. Leong. The options were as followed: He can take his vehicle to our local vendor, have tint replaced at no out of pocket expense to Mr. Leong or he can take his vehicle to a company of his choice to have the work performed and send us the receipt. A certified letter was sent to Mr. Leong on October 22, 2008 from the President’s office of Longo Toyota/Scion. Based on the offers made by Longo’s management team. We feel that we have provided a very fair and satisfactory resolution to this matter. Kary Loefler Guest Relations Director Longo Toyota/Scion (626) 580-6057 kary.loefler@longotoyota.com

October 09, 2009

Mr. Askari was both friendly and helpful but never pushy. We enjoyed a pleasant experience at Longo that we had not at other places. Mr. Askari was also very helpful with teaching us how to understand and More

by lyamagata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hans Askari
Oct 09, 2009 -

Longo Toyota responded

Dear Valued Guest, Thank you for taking the time to write us about the positive experience you had with Hans Askari. We understand that you have many dealerships to choose from, and we appreciate you choosing Longo Toyota/Scion for your vehicle purchase. It is guests like you that help us continue to be the #1 dealership in the USA. We are committed to providing you with an excellent experience and if there is anything that Hans or I can do for you, please do not hesitate to contact us directly. Thank you again for your business and we look forward to having you as our guests for years to come. Paul Kim General Sales Manager Longo Toyota/Scion (626) 580-6001 paul.kim@longotoyota.com

October 09, 2009

Working with Tom makes getting my car serviced a pleasure! I trust him completely. Longo's quality of work and turn-around time is the unbeatable! I will never, ever take my car to another service p More

by llindemann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Ryan
Oct 09, 2009 -

Longo Toyota responded

Dear Valued Guest, My name is Mark Seipel, the Fixed Operations Director for the dealership. I wanted to thank you so much, in taking the time to write this review and share with all of us about your positive experience. We understand the importance of having good people representing our company and we are very fortunate to have Tom Ryan on our team. We all understand the value of our guests and how a positive experience usually translates into a long term relationship. Thank you again, for being the most important part of our business. Best wishes, Mark Seipel Fixed Operations Director (626) 580-6101 mark.seipel@longotoyota.com

October 09, 2009

When I hear someone mentioning Longo Toyota and/or I see the words Longo Toyota, several things immediately come to my mind: Tom Ryan, Agent of Change, Professional work ethics, Professional, and a few answ More

by Realitygdk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Ryan
Oct 09, 2009 -

Longo Toyota responded

Dear Valued Guest, Thank you so much for taking the time to write this review about your positive experience while visiting Longo Toyota/Scion Service Department. We know that Tom Ryan is such an asset to our company, and we're certainly pleased to hear that he gave you the excellent service that you deserve. You are such a vital part of our success and we truly value you as our guest. If there is anything Tom or I can do for you now or in the future, please do not hesitate to contact us directly. Best wishes, Mark Seipel Fixed Operations Director Longo Toyota/Scion (626) 580-6101 Mark.seipel@longotoyota.com