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Longo Toyota

El Monte, CA

4.8
4,510 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,510 reviews

October 09, 2009

When I hear someone mentioning Longo Toyota and/or I see the words Longo Toyota, several things immediately come to my mind: Tom Ryan, Agent of Change, Professional work ethics, Professional, and a few answ More

by Realitygdk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Ryan
Oct 09, 2009 -

Longo Toyota responded

Dear Valued Guest, Thank you so much for taking the time to write this review about your positive experience while visiting Longo Toyota/Scion Service Department. We know that Tom Ryan is such an asset to our company, and we're certainly pleased to hear that he gave you the excellent service that you deserve. You are such a vital part of our success and we truly value you as our guest. If there is anything Tom or I can do for you now or in the future, please do not hesitate to contact us directly. Best wishes, Mark Seipel Fixed Operations Director Longo Toyota/Scion (626) 580-6101 Mark.seipel@longotoyota.com

October 09, 2009

Mr. Askari was both friendly and helpful but never pushy. We enjoyed a pleasant experience at Longo that we had not at other places. Mr. Askari was also very helpful with teaching us how to understand and More

by lyamagata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hans Askari
Oct 09, 2009 -

Longo Toyota responded

Dear Valued Guest, Thank you for taking the time to write us about the positive experience you had with Hans Askari. We understand that you have many dealerships to choose from, and we appreciate you choosing Longo Toyota/Scion for your vehicle purchase. It is guests like you that help us continue to be the #1 dealership in the USA. We are committed to providing you with an excellent experience and if there is anything that Hans or I can do for you, please do not hesitate to contact us directly. Thank you again for your business and we look forward to having you as our guests for years to come. Paul Kim General Sales Manager Longo Toyota/Scion (626) 580-6001 paul.kim@longotoyota.com

October 08, 2009

Excellent Customer Service! There is another Toyota dealership in my town but I drive out of my way to go to Longo for the GREAT CUSTOMER SERVICE. I feel that Tom Ryan and his team always give me hones More

by Ruth S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Ryan and his team.
Oct 08, 2009 -

Longo Toyota responded

Dear Ruth, My name is Kary Loefler, the Guest Relations Director for the dealership. Thank you for your nice review on DealerRater. We appreciate the loyalty and business and look forward to continuing to serve you in the future. I will make sure that I pass this information over to our Mgmt team. Thank you again for being the most important part of our business. Hurry Back! Best wishes, Kary on behalf of the entire Longo Toyota/Scion team

October 08, 2009

Tom Ryan has been helping me for over 15 years. He is the guy I go to when I need service and repairs. One time I came in for a minor repair and he pulled out a screwdriver and made the fix for me right on t More

by frankhot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
6
October 08, 2009

Always a pleasure going to Longo. The service department is wonderful. They always have my car done when they say the will. They come to me if there is a problem or more work is needed. Nothing is done wi More

by indycarfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Ryan, Fred Williams
Oct 08, 2009 -

Longo Toyota responded

My name is Kary Loefler, the Guest Relations Director for our dealership. On behalf of Longo Toyota/Scion, we wanted to thank you for your review about two of our members on our team. We were all delighted to hear of the caring attention you received from Tom Ryan and Fred Williams. They are both an integral part of what makes our dealership run so efficiently. Your story is very similar to ones we often hear, but not often do they go on to take time out of their busy day to put their thanks down in writing. And this is the reason why we certainly appreciate your review. It will be my pleasure to pass along your wonderful comments to Tom Ryan, Fred William’s and their management team, I’m sure this will make their day! If there is anything we can assist you with now or in the future, please do not hesitate to contact any of us here at Longo. Warmest Regards, Kary Loefler Guest Relations Director (626) 580-6057 .

October 08, 2009

I HAVE ALWAYS HAD GREAT SERVICE FROM LONGO TOYOTA FROM THE SERVICE DEPT. TO ALL YOUR SALES STAFF. I HAVE ALWAYS RECOMMEND YOUR DEALERSHIP.MY LAST CAR WAS A TOYOTA CAMRY IT LASTED 16 YEARS. I KNOW MY 2009 More

by hdragan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RANDY JAMES
October 08, 2009

Longo has a great service department, they don't seem to over charge and they always complete repairs/service on your car as promised. The waiting area is clean and comfortable. There are TV's and food loca More

by Calvinl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Ryan
Oct 08, 2009 -

Longo Toyota responded

Dear Calvin, On behalf of the Longo Toyota/Scion Service Department, I wanted to take a moment to thank you for trusting us with your vehicle service needs and to thank you for your sincere review. It will be my pleasure to forward this over to Tom and his management team for their review. This will certainly make their day! Thank you again for your confidence in Longo Toyota/Scion, and we look forward to seeing you again on your next visit. Kary Loefler Guest Relations Director Longo Toyota/Scion (626) 580-6057

October 08, 2009

I have been a Longo Toyota customer since 1985. I have I have been a Longo Toyota customer since 1985. I have purchased new cars and used cars from Longo since 1985. I like Longo because their employees More

by t44morgan3401
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Ryan
Oct 09, 2009 -

Longo Toyota responded

Dear Valued Guest, My name is Mark Seipel, the Fixed Operations Director for the dealership. I wanted to thank you so much, in taking the time to write this review and share with all of us about your positive experience. We understand the importance of having good people representing our company and we are very fortunate to have Tom Ryan on our team. We all understand the value of our guests and how a positive experience usually translates into a long term relationship. Thank you again, for being the most important part of our business. Sincerely, Mark Seipel Fixed Operations Director (626) 580-6101 mark.seipel@longotoyota.com

October 08, 2009

Longo Toyota is a friendly, no nonsense dealer. The purchase of my Toyota Tundra was simple and easy. The Service department is thorough, fast and always has time for me. Longo always gives something More

by Krau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Ryan, Jules Weisberg
October 07, 2009

I own an 2008 scion tc and recently had a warranty issue which Randy James resolved. Randy went above and beyond to get the work done quickly and effectively. Thanks to Randy, a potentially difficult warran More

by tcboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy James
Oct 07, 2009 -

Longo Toyota responded

Dear Valued Guest, Thank you so much for taking the time to share with us your positive experience in the Longo Toyota/Scion Service Department. We couldn’t agree more that Randy James is an asset to our company and a valued member of our service team. Randy will be delighted to know how happy you were with his services, as well as, your overall service experience. We as well, truly value your relationship with Longo Toyota/Scion. We understand that without guests (such as you) we would not be here. Your feedback is very much appreciated. We look forward to your next visit to Longo Toyota/Scion Service Department. If there is anything I can do for you in the future, please do not hesitate to call or email me. All the best, Mark Seipel Fixed Operations Director (626) 580-6101

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