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Longo Toyota of Prosper

Prosper, TX

4.9
1,573 Reviews
At Longo Toyota of Prosper, our guiding principle is “Taking care of our guests, one at a time.” We create superior guest experiences that exceed expectations at every touchpoint. Our goal is to create lifelong relationships by establishing trust and loyalty through integrity and transparency. We never charge over MSRP or add overpriced additional equipment on our great selection of new, certified used, and used cars. We are proud to be part of the DFW community and actively support educational and charitable organizations. Our knowledgeable and helpful team members look forward to serving the DFW and surrounding communities.
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2100 West University Drive

Prosper, TX

75078

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Showing 1,573 reviews

February 26, 2021

Service was great, communication was great, and repairs were completed in a timely manner. Why does the review have to be 25 words minimum. Doesn’t make sense More

by Jasondeering71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Longo Toyota of Prosper responded

Thank you JasonDeering71 for taking time out of your day to share your visit on DealerRater. Unfortunately, we don't have any way to increase or decrease the amount of characters this platform is designed for. However, if DealerRater ever does ask for our feedback, I will be more than happy to share. Have a great weekend and thank you for entrusting Longo Toyota of Prosper | Kenneth with your car care needs.

February 24, 2021

We were very pleased with our experience with Tony! He is such a wonderful salesman. He was patient and kind. He made the whole process smooth and easy. We will be back again for sure! THANK YOU SUPERMAN! More

by Kehaulynch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Longo Toyota of Prosper responded

From all of us at Longo Toyota of Prosper - THANK YOU for entrusting us with your car care needs. Make it a great day and hurry back - Team Longo

February 23, 2021

I always get professional, friendly service at this dealership. The service is reliable and easily meet my expectations each time I visit. I completely trust Doug Ranger to provide honest advice as to More

by trwms1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Longo Toyota of Prosper responded

We are delighted your service visit was excellent and we are happy to read Doug has earned your trust. Thanks for your DealerRater shout out. We appreciate you! Team Longo

February 22, 2021

Weston was really helpful and professional in his explanation of what was provided and what needed to be done in the near future. Very friendly and good guy. More

by franmicka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
Feb 23, 2021 -

Longo Toyota of Prosper responded

Thank you for your kind words about our team member, Weston. He is here to help you with any of your car care needs. Please call us if you ever have any questions, we are here for you. Team Longo

February 20, 2021

I appreciated the good service from Westin Wallace He is a very sweet young man who conveys sincere and personal concern for his customer. I appreciated the way he dealt with the difficult delays because o More

by John D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Westin Wallace ??????????, Preston Mitchell
Feb 22, 2021 -

Longo Toyota of Prosper responded

Hello John and boy did Texas ever get hit hard from Mother Nature - hope your safe. Westin Wallace is one of our team members in Service and delighted to read of the caring attention you received during your visit. I will make sure the team receives a copy of this review, I know it's going to make their day, it certainly has put a smile on my face. Team Longo

February 15, 2021

Had a great experience at longos service dept. felt like the customer service from David was top drawer and the work done was top quality. More

by Kern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Longo Toyota of Prosper responded

Thank you for the 5 Star Review on DealerRater. I am delighted to read your experience with David was excellent. We at Longo Thank You for entrusting us with your car care needs. Laura Montes Guest Relations Representative

February 15, 2021

Tony was super patient and considerate helping us find best option. Superman was a pleasure to work with, very professional, answers all questions and works with your needs. More

by Single mothers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Longo Toyota of Prosper responded

THANK YOU for the shout out on DealerRater - So delighted to read of the caring attention provided by Tony. Make it a great day and enjoy what you drive. Team Longo

February 14, 2021

Super awesome experience for getting my first car!! Love it! Loved how they were just as excited as I was! Thank you guys so so much!! More

by stephanierda21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Hoss
Feb 15, 2021 -

Longo Toyota of Prosper responded

Thank you for your 5 Star Review. It's such a joyous time when you get a new vehicle and we at Longo share the excitement with you. We are happy to read you Love your new car and glad we were a part of it. Thanks for entrusting us with your vehicle purchase! Team Longo

February 14, 2021

Kenneth has exceptional customer services skills , he actually work for assisting customers and not just spending time 9-5 . Really impressed with his skills and customer services attitude , More

by Afreen01@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Longo Toyota of Prosper responded

Thank you for entrusting us with the service and needs of your vehicle. I will make sure to share your review with Kenneth, you will put a smile on his face. See you next time. Team Longo

February 11, 2021

Love my new car and the commitment that was made to find the car that I wanted and go out of town to pick it up after it was found. More

by dawnsanders1116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harvey Portwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Preston Mitchell, Olu Betiku
Feb 11, 2021 -

Longo Toyota of Prosper responded

Congratulations on your new vehicle purchased @ Longo Toyota of Prosper. We're all so honored to have earned your trust. Hope to see you in our Service Dept. Take care and enjoy what you drive - Kary Loefler - Guest Relations Director

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