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Longo Toyota of Prosper

Prosper, TX

Overview
Employees
Reviews
Vehicles
4.9
1,395 Reviews
At Longo Toyota of Prosper, our guiding principle is “Taking care of our guests, one at a time.” We create superior guest experiences that exceed expectations at every touchpoint. Our goal is to create lifelong relationships by establishing trust and loyalty through integrity and transparency. We never charge over MSRP or add overpriced additional equipment on our great selection of new, certified used, and used cars. We are proud to be part of the DFW community and actively support educational and charitable organizations. Our knowledgeable and helpful team members look forward to serving the DFW and surrounding communities.
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2100 West University Drive

Prosper, TX

75078

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Showing 1,395 reviews

September 30, 2024

Fantastic experience with Tony at Longo this weekend. Worked with us, shot straight, and earned our business. More

by kb4extrabases
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Longo Toyota of Prosper responded

Your satisfaction is our priority, and we appreciate your trust in us. We look forward to serving you again in the future! Enjoy what you drive - Team Longo

September 29, 2024

Excelente customer service, clear advice, reliable technicians, fast and sure service. Thank also good coffee More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Longo Toyota of Prosper responded

Thank you so much for your wonderful feedback! We’re delighted to hear that you experienced excellent customer service and appreciated our reliable technicians and quick service. We're also glad you enjoyed the coffee! Your satisfaction means a lot to us, and we’re grateful for your support. Team Longo Toyota of Prosper

September 19, 2024

Tony is an absolute saint. He worked hard to get us the best deal we could possibly get! He has also helped us 100% on a small issue after our purchase! He is the best sales More

by Rick.lowe45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Rick.lowe45 responded

Tony is an absolute saint. He worked hard to get us the best deal we could possibly get! He has also helped us 100% on a small issue after our purchase! He is the best salesperson I have ever dealt with. I’m 79 years old and have dealt with quite a few! Richard Lowe

September 19, 2024

I am very happy with their services all time. Their service advisors I met are very helpful. They help me all. More

by BB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar Offutt
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Sep 19, 2024 -

Longo Toyota of Prosper responded

Thank you for your wonderful feedback! We’re delighted to hear that you’re consistently happy with our services and that our advisors have been so helpful. Your satisfaction means a lot to us! Please hurry back - Team Longo

September 18, 2024

Outstanding commitment to their Customers! I worked with Cameron Knott and he was absolutely amazing! He stayed in contact and my car was completed on time. More

by tmianthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Knott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2024 -

Longo Toyota of Prosper responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Cameron Knott. His commitment to keeping you informed and ensuring your car was completed on time reflects our dedication to outstanding customer service. We appreciate your support and look forward to serving you again in the future! Team Longo Toyota of Prosper

September 13, 2024

Very professional, and clear about the process. The service department was very clean and comfortable. Staff very friendly. More

by Schnydrmn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Knott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Longo Toyota of Prosper responded

Thank you so much for your kind review on DealerRater! We're thrilled to hear that you found our service department professional, clean, and comfortable. It's wonderful to know that our staff made a positive impression with their friendliness. Your feedback means a lot to us and motivates our team to keep up the great work. Team Longo

September 13, 2024

Bak Saeed was my sales representative and he was awesome to deal with. I’m in Tennessee and purchased a 4Runner without visiting the dealership. Everything went great. We spent several minutes on FaceTime r More

by Supraman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bak Saeed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Longo Toyota of Prosper responded

Thank you for sharing your experience! We’re delighted to hear that Bak Saeed provided you with exceptional service, even from a distance. It’s great to know that FaceTime and the smooth handling by Bak and Derek made the purchase process seamless. We’re glad everything went well with the shipping and pickup of your 4Runner. Team Longo

September 10, 2024

Very professional; Committed to great customer service. Easy to work with; kept me informed regarding the progress on my vehicle. More

by Firminator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Longo Toyota of Prosper responded

Thank you for choosing our service. We greatly appreciate your recognition of our professionalism and commitment to excellent customer service. It’s wonderful to hear that you found it easy to work with us and that we kept you well-informed about the progress on your vehicle. Team Longo

August 27, 2024

BUYER BEWARE I had an extremely disappointing experience at Longo of Toyota. I worked with a sales associate for over 2 hours. I explained multiple times the price point at which I needed the vehicle. They More

by kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Randall Orsburn
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Longo Toyota of Prosper responded

We wanted to extend our sincere apologies for any inconvenience you may have experienced. However, we’re grateful for the opportunity you took to speak with our Sales Director, Harvey Portwood. Thanks to your discussion, we were able to finalize an agreement, and we’re excited to welcome you later today to pick up your new 2025 Crown. Your feedback is invaluable to us, and we’re confident that your experience will be a positive one moving forward. Team Longo Toyota of Prosper

August 22, 2024

Good service. Everytime they I knn no ow they sprinkle it and clean the car from outside this was not More

by Sai Dev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Offutt
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Aug 23, 2024 -

Longo Toyota of Prosper responded

We sincerely apologize for your service experience. Your feedback is crucial, and we're committed to improving. Please contact Billy Stewart, Service | Facility manager @ 469 525-2436 at your earliest convenience. Thank you for bringing this to our attention. We hope to serve you better.

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