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Longo Toyota of Prosper

Prosper, TX

Overview
Employees
Reviews
Vehicles
4.9
1,390 Reviews
At Longo Toyota of Prosper, our guiding principle is “Taking care of our guests, one at a time.” We create superior guest experiences that exceed expectations at every touchpoint. Our goal is to create lifelong relationships by establishing trust and loyalty through integrity and transparency. We never charge over MSRP or add overpriced additional equipment on our great selection of new, certified used, and used cars. We are proud to be part of the DFW community and actively support educational and charitable organizations. Our knowledgeable and helpful team members look forward to serving the DFW and surrounding communities.
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2100 West University Drive

Prosper, TX

75078

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Showing 1,390 reviews

February 08, 2025

I had Kenneth as my service advisor for the first time on Thursday 02/06. He did such a great job notifying me of any updates of my truck and I would be gladly to have him again for my next service maintenan More

by SantiagoNguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Longo Toyota of Prosper responded

That’s wonderful to hear! It sounds like Kenneth really made a positive impression with his communication and service. It’s always great when you find a service advisor who keeps you in the loop and makes the experience smooth. Longo Toyota of Prosper

February 07, 2025

Fantastic process, great communicator, knew the features and options to help us quickly narrow down the specific truck we wanted. Extremely easy process More

by Valmstx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

Longo Toyota of Prosper responded

On behalf of the entire Longo Toyota of Prosper team, we extend our heartfelt congratulations. We hope you enjoy your new vehicle.

February 03, 2025

BAK was professional, courteous, efficient, and very personable. He’s a real joy to work with. More

by CK
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Bak Saeed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Longo Toyota of Prosper responded

Congratulations on your purchase! We’re so happy to hear that BAK made your experience enjoyable. It’s great to know that he was professional, courteous, efficient, and personable—he truly sounds like a joy to work with! Thank you for sharing your feedback, and if you ever need anything in the future, we’re here for you! Enjoy your new vehicle! Team Longo Toyota of Prosper

January 24, 2025

BAK was very professional and knowledgeable in assisting me with my purchase! He went above and beyond to ensure I had a great experience! An A+ grade for BAK and the dealership from this school teacher! More

by Allan K
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bak Saeed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Longo Toyota of Prosper responded

Thank you so much for taking the time to share your feedback! We’re thrilled to hear that BAK provided such a great experience and went above and beyond to assist you. It means a lot to us to know that you had such a positive experience, especially coming from someone as dedicated as a school teacher! We’ll be sure to pass along your kind words to BAK and the rest of the team. Wishing you all the best with your purchase, and we hope to see you again in the future! Team Longo

January 18, 2025

Excellent service and best sales guy! The entire process was super easy and the team made the car buying process easy and hassle free. More

by LKW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bak Saeed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Longo Toyota of Prosper responded

Thank you for your fantastic feedback! We're so happy to hear that Bak and our team made your car-buying experience smooth, easy, and hassle-free. It's great to know that we were able to provide the level of service you deserve. We truly appreciate your kind words, and we’ll be sure to pass them along to Bak and the team. Enjoy what you drive - Team Longo Toyota of Prosper

January 17, 2025

15 words are not enough to write how bad their service department is and how they steal your money. check the google review for full explanation, https://maps.app.goo.gl/KmxjVUDJm5Tm5ozZ8 More

by Marcos Marcano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Longo Toyota of Prosper responded

Our General Manager, Daniel Sanchez, has received your email and responded on Friday, January 17, 2025 and we appreciate you bringing this matter to our attention. He discussed your service visit with our Service Director, David Araujo, to address the incident. Please know if you have any further questions, our General Manager and or Service Director are here to listen and thank you for allowing us to extend our apology. Daniel Sanchez | D: 972.346.5801 David Araujo | D: 972.346.5861

January 16, 2025

I was so impressed with the customer at Longo Toyota, that I felt like I was at a Lexus dealership. Outstanding! Doug and team were awesome, thank you very much. More

by mabltr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Longo Toyota of Prosper responded

Thank you for taking the time to share your experience! We’re so glad to hear that your visit to Longo Toyota of Prosper was so impressive, and that Doug and the team made such a positive impact. We strive to provide the highest level of service, and it’s great to know that you felt like you were at a Lexus dealership. Make it a great day

January 12, 2025

Tony was excellent to work with. He is honest and gave us great advice on vehicles. We were able to get exactly what we were looking for. I would highly recommend working with Tony! More

by blakers15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Longo Toyota of Prosper responded

Thank you for your fantastic review! We're so glad to hear that Tony was able to assist you in finding exactly what you were looking for. Honesty and great advice are values we take seriously, and it’s wonderful to know that Tony’s approach made a positive impact on your car-buying experience. We truly appreciate your recommendation and look forward to working with you again in the future! Team Longo Toyota of Prosper

January 10, 2025

They were really quick with my service and on time and always friendly. The office is always clean More

by mark_kokaram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Longo Toyota of Prosper responded

Thank you for your wonderful feedback! We’re glad to hear that you had a quick and on-time service experience, and that our team was friendly. We also take pride in keeping our office clean for our customers. Please stay safe, it's cold in Texas - Team Longo Toyota of Prosper

January 05, 2025

The service department team has proven to be excellent to work with each time I have needed their assistance with each of my vehicles. More

by abrozenec
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alister Ambler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Longo Toyota of Prosper responded

Thank you for sharing your positive experience with our service department! We're so glad to hear that our team has consistently provided excellent service whenever you've needed assistance with your vehicles. We truly value your trust in us and are committed to maintaining the high standards you’ve come to expect. We look forward to continuing to serve you and your vehicles for years to come! Team Longo Toyota of Prosper

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