Longo Toyota of Prosper

Customer service was excellent, wait was under expected time and waiting room was very comfortable time and waiting room was very comfortable More

Complete and total lack of communication. Alister refused to provide clear documentation for pricing and refused to return emails, texts, or phone calls. Despite every listing advertising the Alister refused to provide clear documentation for pricing and refused to return emails, texts, or phone calls. Despite every listing advertising the ability to purchase remotely by email or phone, that isn't true. More

I had a great experience purchasing my 2022 Toyota Highlander from Tony! He took the time to reach out to me and keep me updated on the process. He is knowledgeable, patient, and straightforward. Come Highlander from Tony! He took the time to reach out to me and keep me updated on the process. He is knowledgeable, patient, and straightforward. Come and see Tony Bailey when you are ready to make your next car purchase! More

The dealership and service area was spotless. My service advisor was very responsive, knowledgeable and polite. Great experience! My service advisor was very responsive, knowledgeable and polite. Great experience! More

Everybody at the dealer was pleasant. The only thing that did not make sense is that the person in charge of the rental desk was away for a meeting when I had a confirmed appointment an The only thing that did not make sense is that the person in charge of the rental desk was away for a meeting when I had a confirmed appointment and time to pick up the rental. By the time they returned, repairs to my car were about 15 - 20 minutes from completion so we just waited for it. If that is the worst thing that happened, I can live with it. Repairs were completed properly and nobody tried to sell me on unnecessary repairs which I greatly appreciated. As a first time customer and an insurance auto appraiser for over 40 years, I am very aware when someone is trying to oversell the job. It is always nice to deal with an honest service writer, technician and dealership!! More

Weston Wallace is the best Service Rep I’ve experienced in my entire life! He is very responsive; I trusted him immediately; he is easy going and super high on his level of customer focus. Everyone sho in my entire life! He is very responsive; I trusted him immediately; he is easy going and super high on his level of customer focus. Everyone should book with him. He unselfishly helped me by exchanging numerous emails. Unfortunately, I wasn’t able to schedule when he worked, so he didn’t get credit for all of the time and work that he did to help me. I felt so bad. He was so sweet about it. He was only concerned about me getting my car serviced. Do me a favor, if you are reading this review, please schedule with him. You won’t regret it. Let’s make this a world full with acts of kindness, like Weston displayed. He even went as far as scheduling my appointment with another Service Consultant!! I hope that Weston is promoted soon! He deserves it!!! More

It was a great experience every thing was extremely good. Kenneth was a pleasure to work with Kenneth was a pleasure to work with More

Edwin Tillman was great! Helped me find the car that I wanted! 5 star review :) Helped me find the car that I wanted! 5 star review :) More

Best Toyota dealership in North Texas! Dean maiden was my service advisor and he helped me through every step of the process. And Austin Perry got my service done so fast! Dean maiden was my service advisor and he helped me through every step of the process. And Austin Perry got my service done so fast! More

Tony Bailey was so helpful and a joy to work with. Everyone at Longo Toyota really made sure we were taken care of and in and out in a timely manner. Their child’s playroom really set them apart from Everyone at Longo Toyota really made sure we were taken care of and in and out in a timely manner. Their child’s playroom really set them apart from other dealerships I’ve been too. Really top notch service! More