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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
420 Reviews

420 Reviews of Longo Toyota of Prosper - Service Center

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November 10, 2023

Great dealership. I had a unique issue with my car that my service advisor, Cameron Knott, personally fixed before sending back to the technicians for the rest of the More

by TundraOwner02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Knott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Longo Toyota of Prosper responded

Longo Toyota of Prosper is loving your screen name "TundraOwner02" and we're so honored to have been selected to handle your auto care needs. Have a wonderful weekend and enjoy your upcoming holidays!

November 07, 2023

Cecilia is an excellent service advisor. Highly recommend and pays attention to detail. Very friendly and knowledgeable. More

by riccardjsf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecilia Kaldawi
Nov 07, 2023 -

Longo Toyota of Prosper responded

Thank you for the trust you have in our company (Longo Toyota of Prosper) and team (Cecilia).

October 24, 2023

The service department at Toyota of Prosper is excellent. The offer exceptional customer service. Their service recommendations are trustworthy. They keep you informed of any issue with your vehicle. The dea More

by AnaM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Knott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Longo Toyota of Prosper responded

Thank you for being the most important part of our business - Team Longo

October 22, 2023

Did a Good job on my car , my brake now is smoothly every time I try to put my foot on brake penal. More

by SOPHIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Longo Toyota of Prosper responded

Thank you for this great review Sophie. We're honored to serve you - Team Longo

October 12, 2023

I bought new my 2000 Tundra 4x4 8 cylinder Lexus Engine in August of 2000 and had it 23 years now. I have kept it immaculate and in great running condition thanks to Toyota Master Certified Techs and Toyot More

by Andy S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toyota Certified Master Tech Chris Storment
Oct 13, 2023 -

Andy S. responded

On 10-12-2023/Thursday/0700 CT I had my 2000 Tundra serviced at Longo Toyota of Prosper and rated them 5 Stars with DealerRater. I bought this Tundra new in 2000 and is 23 years old and almost a Classic. I keep it immaculate, new looking and in great running condition always servicing it at Toyota Dealerships using all Toyota Parts. I service my Toyota Tundra as the service manual recommends and any other time it needs it as something occurs. Longo Toyota of Prosper has the best Customer Service I have ever received among all Toyota Dealerships I have used over the past 33 years and I have had some good ones. They are very honest with great integrity and super Customer Friendly, a great combination. Their Service Department is sharp and accurate in repairs. They do what they say they will do and stand behind their work. I really appreciate their Service Department. They are also fair with pricing for the Customer. Refer to my DealerRater Review given on 10-12-2023 that supports more in detail on this direct review to Longo Toyota of Prosper. Special thanks to Billy Stewart, Kenneth James, David Araujo and Chris Storment for all their collective work together to make me a Happy Satisfied Customer!

Oct 16, 2023 -

Longo Toyota of Prosper responded

Andy THANK YOU so much for this amazing review. We're so honored you have chosen Longo Toyota of Prosper for your servicing needs. Call us if you have any questions, we're here for you - Team Longo

Oct 17, 2023 -

Longo Toyota of Prosper responded

Reviews such as this never get old and we cannot wait to share this with Billy, Kenneth, David, Chris and everyone who made your experience exceptional. Make sure you hurry back -Team Longo Toyota of Prosper

October 04, 2023

Great service and the dealership is very helpful and honest. I highly recommend them and I drive 45mins to get to this one when there is another Toyoya dealership much closer More

by HappyCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Longo Toyota of Prosper responded

Thank you for entrusting the service team @ Longo Toyota of Prosper with your auto care needs. We're honored to serve you!

September 29, 2023

We have been doing our service at Longo Toyota since they opened and even though they happen to be closest to our home, I'd be willing to drive further because of how good they have been to us through the ye More

by pryorjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Longo Toyota of Prosper responded

THANK YOU so much for sharing your experience with Longo | DealerRater. We're honored to serve and delighted Kenneth has taken excellent care of you. See you on your next visit, have a great weekend - Longo Toyota of Prosper

September 11, 2023

I had a very good experience. Great attention, fast service, setting the expectation, and very courteous. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Longo Toyota of Prosper responded

We know you have many choices when it comes to selecting where you're servicing your vehicle and we're honored @ Longo Toyota of Prosper to have been selected.

September 08, 2023

Since my first visit for my 2022 Tundra Platinum, Weston has been my go to for any of our service visits at Longo Toyota of Prosper. He has since serviced all of our Toyota vehicles. He keeps you up to date More

by ryanwgregg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Longo Toyota of Prosper responded

We know how important it is on who and how your investment (car) is taken care of and boy are we ever honored to have been choosen to handle your auto care needs @ Longo Toyota of Prosper Svc Dept and FYI.... Longo LOVES 1,000,000% happiness. Make it a great day

August 26, 2023

August 2023: Keneth James my service advisor was exceptionally great, took great care with listening to all my needs and got my routine service maintenance completed, even found a nail in tire got i More

by Jansi Raj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Longo Toyota of Prosper responded

What a great way to begin our week @ Longo Toyota of Prosper - We are smiling from ear-to-ear and cannot wait to share this with Ken | David and the team. Have a wonderful day and THANK YOU for being the most important part of our business - Team Longo

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