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Longo Toyota - Service Center

El Monte, CA

4.7
1,249 Reviews

1,249 Reviews of Longo Toyota - Service Center

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June 09, 2025

Every time I come for car service I don't mind waiting because of how much space there is around. If I get bored inside I go outside and take some sun and if I get tired of outside and my phone is dying I More

by Jocelyn F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Longo Toyota responded

Thank you so much for your thoughtful feedback! We're so happy to hear you enjoy the space and amenities we provide while you wait. It's great to know that you're able to relax with some sunshine or recharge your phone while here. Thanks again for choosing us, and we look forward to seeing you next time!

June 08, 2025

Service asdvisor Wendy is awesome . I will definitely go back to see her when I need another service. Ask for her , ! More

by javiguzman22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava
Jun 09, 2025 -

Longo Toyota responded

Thank you so much for your thoughtful review on DealerRater. We truly appreciate your feedback and are thrilled to hear that you felt well taken care of and confident in our service. We look forward to assisting you again in the future and ensuring that your experience continues to be exceptional.

June 08, 2025

O took my car in for the first time and was very pleased with the service. More

by c_castro00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johan
Jun 09, 2025 -

Longo Toyota responded

We're delighted you were well taken care of. Thank you for entrusting Longo Toyota with your auto care needs.

June 06, 2025

Excellent service, accommodating facilities, and awesome personality by Eric Chung! Will definitely be coming back for more! More

by Genuinejojo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Longo Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that Eric and our team provided excellent service. We look forward in assisting you in the future with any of your vehicle needs - Team Longo

June 03, 2025

Took my car for a schedule service. They only thing they did was to inspect the car and, according to the service person, they rotate the tires. The time they took to inspect the Card a More

by cgomez3168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cuauhetemoc Gonzalez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Longo Toyota responded

Thank you for your feedback. After reviewing your recent visit (RO ending in 535), we can confirm that your vehicle was in our service department for the 15,000-mile service, which included the following: Inspection of brake lines and hoses, of the cooling system, of ball joints and dust covers, Inspection of the exhaust system for security and leaks, Inspection of drive shaft boots, Inspection of the radiator and condenser for debris or signs of damage At 9:12 AM, Cuauhtémoc, your Service Assistant Manager, attempted to contact you to go over the service recommendations. He was unable to reach you and left a voicemail requesting a call back, but did not receive a response. Additionally, when your service representative stepped out for lunch, he left a message informing you that his colleague, Adrian, was available to assist. Upon review, we can confirm that your vehicle service was completed before 10:00 AM, which was the promised time provided at check-in. Thank you for your feedback. Have a great week – Longo Toyota

May 31, 2025

He is very helpful. It’s just the time I spent waiting is almost 3hrs, but overall very good. All my cars issues were fixed. Thank you🙏 More

by tinr88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Valeanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Longo Toyota responded

Thank you for your feedback! We're glad to hear that everything was fixed and that you found our advisor helpful. We truly appreciate your patience with the wait time and apologize for any inconvenience it may have caused. Your satisfaction means a lot to us, and we’re grateful for the opportunity to service your vehicle. Longo Toyota

May 31, 2025

Service was great as always ALEX the rep was on the ball great job alex More

by Shazzwrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Longo Toyota responded

Thank you for the great feedback! We're so glad to hear that your service experience was excellent, as always. Alex will be thrilled to know his efforts made a difference—he truly takes pride in taking care of our customers. Hurry back - Team Longo

May 29, 2025

05-27-25 Service Date; Assisted by Max @ Desk # 25. Being female and working with the public for over 40years, 34 yrs. @ a high-demanding level, I know first hand that customer service can be challengi More

by ac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The automotive service mechanics. Thank you!
May 29, 2025 -

Longo Toyota responded

Thank you so much for taking the time to share your recent service experience with us on DealerRater. We truly appreciate your thoughtful and detailed feedback. We're especially pleased to hear that Max provided exemplary service during your visit on May 27th. It's clear from your kind words that his professionalism, respectful communication, and attention to detail made a lasting impression. We'll be sure to recognize Max for upholding the high standards of service we strive to deliver to every guest. Make it a great day and please hurry back - Team Longo

May 27, 2025

I’ll definitely bring all my cars to Longo Toyota for service, moving forward. Longo is about 40 miles from home, but the excellent customer service is worth the drive. Zechariah Evans was my service adv More

by Paolo Escobar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zechariah Evans
May 27, 2025 -

Longo Toyota responded

Thank you so much for your kind words and for choosing Longo Toyota for your vehicle service needs. We truly appreciate you taking the time to share your positive experience. It means a lot to us that you’re willing to make the 40-mile drive—our team strives to provide excellent customer service, and we’re thrilled to hear that Zech made such a great impression.

May 27, 2025

I always love Longo Toyota for their car service, mechanic always provide excellent job on my cars. Sebastian always provide excellent customer service, every time I go for service, I always request More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Longo Toyota responded

Thank you so much for taking the time to share your positive experience with Longo Toyota! We're truly honored by your continued trust in our team for both your vehicle purchases and service needs. It’s wonderful to hear that Sebastian has consistently provided you with excellent customer service — we’ll be sure to pass along your kind words to him.

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