Longo Toyota

Max Hernandez has been my service technician for a couple of service appointments and he’s flawless. He’s honest, conscientious, thorough and very efficient—-on a rainy Saturday I was in and out in less tha of service appointments and he’s flawless. He’s honest, conscientious, thorough and very efficient—-on a rainy Saturday I was in and out in less than hour !! Any updates are quickly communicated to me and all costs of service verified. Thank you Max for providing the piece of mind I need ! More

Wendy helped me out for my service and shes always on top of my updates and making sure my car is well taken care of. Super patient and attentive of my experience. Kudos to her always staying positive even w of my updates and making sure my car is well taken care of. Super patient and attentive of my experience. Kudos to her always staying positive even when it rains. Great service advisor More

Great service department. We have been taking our car here for years and they have kept it running in top shape. We have been taking our car here for years and they have kept it running in top shape. More

Arial was wonderful. Very attentive and kept me informed throughout the whole process. I waited for my vehicle, so she gave me options for shopping, dining, and shuttle s Very attentive and kept me informed throughout the whole process. I waited for my vehicle, so she gave me options for shopping, dining, and shuttle service. The service is reliable and I trust that the repairs or maintenance will be completed correctly the first time around. Great job More

Poor experience this time with the service department. Brought car in for a recall, advisor was dismissive and not responsive with providing timely updates on vehicle repair status. Usually they are much Brought car in for a recall, advisor was dismissive and not responsive with providing timely updates on vehicle repair status. Usually they are much quicker and more courteous. Hopefully this is a one off, and they train up the staff to show a little more concern and kindness in the future. More

I was very disappointed with my first attempt to repair my 2024 Highlander that I had just purchased used from Longo in June. My car died at a red light and was completely dead and unable to used my hazard my 2024 Highlander that I had just purchased used from Longo in June. My car died at a red light and was completely dead and unable to used my hazard lights which was very scary. I. had it towed to Longo on 11/14/25 and they kept it overnight. They told me they found nothing wrong, really? I asked if they had done a diagnostic test and they said yes and found nothing wrong. The tow truck driver told the guy that checked me in that the battery cable was loose and to look at it. Whether they did or not, I don’t know. Frustrated, I picked up my car and went home. I started taking pictures of the dash messages that came up. My car was intermittently not starting just going to the market and getting gas. Not ready to drive was coming up. Finally, a message came up, “Voltage abnormality, steering power low, Visit your dealer” I took my car in the next day, Saturday, Dec. 13th. Wendy Nava checked me in and wrote down all the issues I was having and showed her the pics of my dash readouts. FINALLY, someone listened! My battery cable was bad, along with the terminal itself. These parts were out of stock unfortunately and I had to wait a couple of days for them to come in. Also the battery ended up being bad as well and was replaced. I am very happy with the second service call I experienced, definitely disappointed with the first visit. I feel like my car was never looked at the first time. My car died while driving and diagnostics found nothing, hard to believe!. I asked the first guy that checked me in and then called me and said nothing was found, if he would let his family drive a car with this issue and he did not have a response. Very disappointed to say the least. Did the technician even test my car? Who knows. Not a good experience. Wendy Nava definitely did her job on my second visit and did it well. More

Thank you, Jason Diep for the great customer service, professionalism, providing status updates, and expertise! Thank you also to the mechanics who serviced the car! Longo Toyota accommodated me with a professionalism, providing status updates, and expertise! Thank you also to the mechanics who serviced the car! Longo Toyota accommodated me with a rental while my car was serviced. I keep coming back to Longo because it is always a great experience. More

Had a terrible experience here servicing my vehicle. Have always bought and serviced my cars here. Service advisor Over promised and very much under delivered. repair time was no where near what was Have always bought and serviced my cars here. Service advisor Over promised and very much under delivered. repair time was no where near what was quoted. They had my car for 4 days after the parts came in before the actually started working on it. They do a good job when it comes to the Toyota care services. but if you need real work done on your car, especially warranty service, do not come here. More

Longo Toyota is amazing. Alex Leyva was helpful and accommodating in helping me get my Camry serviced this past week. He made sure I got what needed to be done and helped me Alex Leyva was helpful and accommodating in helping me get my Camry serviced this past week. He made sure I got what needed to be done and helped me get a rental car that day. I’ve been going to Longo Toyota to get my car serviced for years. I’ve met a few staff and they’ve always been superb and never disappoint. More

Excellent service as always. Excellent work and didn’t recommend any work that was not necessary. Will be coming back again. Excellent work and didn’t recommend any work that was not necessary. Will be coming back again. More