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Longo Toyota

El Monte, CA

4.8
5,521 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 1,426 service reviews

March 30, 2026

Siempre me han atendido muy bien en el dealer por eso me gusta ir ahí. More

by Margarita De La Torre
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No recuerdo el nombre
Mar 30, 2026 -

Longo Toyota responded

Es un honor servirle y atender sus necesidades de cuidado automotriz. Que tenga un excelente día y, por favor, vuelva pronto. We're honored to serve you and your auto care needs. Make it a great day and please hurry back Team Longo

March 28, 2026

Longo bought a new sensor which fixed the problem of my rear hatch door button not working. I had to close the door manually. More

by jeanishii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heecher Yoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2026 -

Longo Toyota responded

We’re pleased the solution worked and that your rear hatch door is now operating properly. Your feedback helps us continue providing reliable service. Team Longo

March 28, 2026

I’ve always had a great experience at Longo Toyota in El Monte. Their customer service is excellent! From making the appointment to check-in to and thru getting my car back, all of their employees treat you More

by CPR Env.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2026 -

Longo Toyota responded

Your insight into the full-service experience, from appointment to pick-up, along with our lounge, dining options, and kids’ play area, reflects the standard we strive to maintain. We’re glad it has made a positive impression on you. Thank you for being the most important part of our business and please hurry back - Team Longo Toyota

Mar 30, 2026 -

CPR Env. responded

Your standard of service and customer experience is appreciated! Keep up the good work Longo, Thanks!

March 28, 2026

The service was great. Worker very respectful and helpful place is very clean with a Starbucks, subway and kids zone. 2 tv and plenty of room to relax More

by nini2all
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Don’t remember the name but everyone was very helpful and quick service
Mar 30, 2026 -

Longo Toyota responded

It’s great to know the respectful service and thoughtful amenities helped make your visit enjoyable. Providing a comfortable and clean space is important to us. Team Longo

March 26, 2026

The excellence with which Mandi Davis manages our scheduled visits makes all the difference. Any discussion we need to have is straightforward and clear-cut. We know what a difference it makes to get More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2026 -

Longo Toyota responded

Thanks so much for your thoughtful post! Mandi works hard to make sure every visit runs seamlessly, and it’s great to hear that her efforts are making a real impact. We’re grateful for your acknowledgment - Make it a great day Rob and hurry back - Team Longo Toyota

March 26, 2026

I love this dealership so much. I got a great deal, process was smooth, and now every time I take the car in, the process is smooth and I’m in and out. Gabriela Martinez was my tech More

by Cognitivecrash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriela Martinez
Mar 26, 2026 -

Longo Toyota responded

We appreciate you sharing your experience. It’s great to hear you got a great deal and that the process has been smooth every time you bring your car in. Gabriela did a fantastic job as your tech. We look forward to continuing to provide you with excellent service. Hurry back - Longo Toyota

March 26, 2026

Always a pleasant experience staff is excellent at making sure that they have your best interest More

by Phillipjbledsoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Temo
Mar 26, 2026 -

Longo Toyota responded

Thank you for sharing your positive experience! We're delighted to hear that our staff consistently provide excellent service and truly prioritize your best interests. We look forward to continuing to offer you pleasant and attentive experiences every time you visit! Team Longo Toyota

March 24, 2026

Customer focus is not strong enough, shoe cover left on vehicle seat, did not reset oil maintenance alert signal, service advisor ignore my complaint. More

by vklo.20121201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendy Nava Villagrana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2026 -

Longo Toyota responded

We wanted to address your DealerRater posting and the comments on the Toyota service survey regarding your 2021 Sienna. As a guest of Longo’s, you know our service management team is always available to listen and regret that your experience has led to a decision to take your business elsewhere per your survey. Your feedback has been shared with our management team and has been noted.

March 22, 2026

Toyota, El Monte has always been professional and helpful. Would recommend. Staff is great. My only “complaint” is that it takes a whole work day for any service. More

by lore19godoy74@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frances Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2026 -

Longo Toyota responded

We’re glad to hear our team has been professional and helpful. We also appreciate your feedback regarding service time, we’re always working to improve efficiency while maintaining quality. We truly value your patience and support! Team Longo

March 20, 2026

Longo Service Dept has done an outstanding job of coordinating services. You are in and out in before you know it. More

by Apple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2026 -

Longo Toyota responded

Our Longo Service team takes pride in making every visit quick and hassle-free. We’re glad you noticed, and we look forward to seeing you again next time! Hurry back - Team Longo Toyota

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