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Longo Toyota - Service Center

El Monte, CA

4.7
1,232 Reviews
Call Service Center (626) 652-3217

1,232 Reviews of Longo Toyota - Service Center

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October 28, 2021

Mandi was really helpful. I was informed fully and was also given updates. My car was ready when promised. More

by gskamimura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2021 -

Longo Toyota responded

What a great way to begin our day @ Longo Toyota - THANK YOU for the shout out and for entrusting the team to handle you auto care needs. Make it a great day and Happy Halloween - Team Longo

October 27, 2021

personnel no complaint,excellent.except the technician personnel no complaint,excellent. except the technician working on the air bag recall put some small scratch on the dashboard,too small to complain b More

by mt0805
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2021 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact Matthew Menendez, Service Manager at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

October 26, 2021

3 hours and 19 minutes is not an acceptable service time for a tire rotation and minor points inspection. More

by lssgenesis300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lesley Torres
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Oct 29, 2021 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact Matthew Menendez, Service Manager at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

October 26, 2021

Very nice to have my car service at this dealer. Friendly and helpful people. Thanks More

by huynguyen2730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and we're honored to serve you - Team Longo

October 25, 2021

Very good professional service by Noli Evangelista fast take good care of recall and tire rotation thank you Longo More

by jcarolino
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2021 -

Longo Toyota responded

Thank you for your kind words and posting on DealerRater & for coming in for your auto care needs. Have a wonderful rest of the week and hurry back - Team Longo

October 24, 2021

Great customer service. Very efficient. Service advisor always receives me with a great attitude and a warm smile (even under the mask.) More

by fgutierrez1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2021 -

Longo Toyota responded

Thank you for the shout & 5 STAR review about your Svc visit to Longo Toyota. Glad to read of the caring attention provided by Alex. Have a great week and hurry back - Team Longo

October 23, 2021

Even though I had to wait 4 hours every one is very helpful and kind More

by Jmacias30
Recommend Dealer
Yes
Employees Worked With
Agustin jaregui
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Oct 25, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and we're honored to serve you - Team Longo

October 22, 2021

Longo Toyota has always been my dealership when it comes to service my car. So professional and my service advisor always on top my needs….Noli Evangelista More

by Peter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2021 -

Longo Toyota responded

Everyone @ Longo Toyota is honored to serve you and delighted to read of the caring attention provided by Noli. Have a wonderful weekend and hurry back - Team Longo

October 21, 2021

This dealer took great care of me, when it wasn't on time, they got me a rental for md and I was able to return home and go back to work the next day. More

by yes2kboyy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and we're honored to serve you - Team Longo

October 21, 2021

Donovan Toledo extremely professional and knowledgeable. Outstanding service rep. Made sure I was kept informed of service on my vehicle. More

by Mando
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donovan Toledo
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Oct 21, 2021 -

Longo Toyota responded

Thanks Mando for the shout out on DealerRater and want to say THANK YOU for your Svc visit. Glad to read of the caring attention provided by Donovan. Enjoy the rest of your week, see you on your next visit - Team Longo

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