Doug Eroh

I trusted Longo Toyota with my 2013 Sequoia, but their service department has repeatedly demonstrated mechanical incompetence and a willingness to falsify digital records to hide their mistakes. The issue service department has repeatedly demonstrated mechanical incompetence and a willingness to falsify digital records to hide their mistakes. The issues began on May 10, 2025, when they performed an engine cleaning that amounted to a botched pressure wash of the engine bay. ​Things escalated severely during a subsequent routine maintenance visit. Their own certified master technician failed my coolant check and officially recommended a water pump replacement. Service Advisor Anthony Torres explicitly told me to ignore his own technician's warning, blamed the visible fluid on "spillage" from a previous September 19 coolant service, and sent me out the door. Exactly 48 hours later, the vehicle severely overheated in downtown Los Angeles, leaving me stranded. I was forced to buy the exact OEM water pump directly from Longo’s parts counter so an independent shop could fix their mistake immediately. ​When I demanded accountability, Longo management went into their database and scrubbed the previous $282.67 September 19 coolant service entirely from my Carfax report to hide the timeline of their negligence. Falsifying a vehicle's digital service history to dodge a repair bill is a deceptive business practice. ​To make matters worse, I recently discovered they are utilizing automated "menu pricing" to systemically overcharge consumers. On November 18, 2025, they billed me $280.00 for a minor transmission fluid drain-and-fill. Dealer paperwork from another Toyota franchise confirms this minor service only requires 4.2 quarts of fluid, meaning Longo is drastically overcharging for a basic gravity drain. Avoid this service department at all costs; they will damage your vehicle, overcharge you for parts, and digitally delete the evidence. More

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Beyond Transactional Excellence: A Sacred Testament To Corporate Dignity, Integrity And Executive Governance Our vehicle acquisition at Longo Toyota was initially anticipated to be nothing more than a Corporate Dignity, Integrity And Executive Governance Our vehicle acquisition at Longo Toyota was initially anticipated to be nothing more than a mechanical exchange between currency and ice-cold steel, plastic, polymers, and tires; however, through their noble standard of service and absolute corporate integrity, they have completely secured our uttermost respect and credit! Our actual experience proved to be a deeply elevated, premium executive interaction entirely focused on the perfection of contractual details, designed from the start to move us profoundly with all dignity. Within this profound experience that transitioned our interaction into a sacred arena regarding peace of mind, uncompromised transparency, and noble dedication to operational excellence, the entire unified management team demonstrated an exceptional standard of noble stature, ironclad fidelity, and immaculate rectitude, granting our family absolute freedom of mind while bound by the highest metrics of contractual purity, uncompromised legal clarity, and divine stewardship. Throughout this elite institutional interaction, President Doug Eroh demonstrated with absolute institutional clarity a standard of exceptional servant-leadership and consummate executive governance. His intervention was executed with extraordinary velocity that left zero barrier, showcasing his unremitting executive humility, sovereign attentiveness, absolute decisiveness, and total operational alignment. This noble dedication was seamlessly combined with General Sales Manager Aaron Misajon’s ironclad execution, venerable leadership decorum, and seamless delivery. Maintaining an unbroken execution for our file, Aaron deployed unmatched dawn-velocity responsiveness, an unwavering fiscal fidelity to lock our baseline price factor firmly onto market rates, and a high-quality focus on details. He ensured core structural guidelines were thoroughly locked, proving his commitment to bespoke client alignment and frontline administrative majesty. Furthermore, Case Manager Ken Tang demonstrated boundless dedication and unflinching operational allegiance, always ensuring rapid coordination and total commitment from initial contact through final deployment of our paperwork. Ken resolutely held the line to pave the way for a flawless, zero-pressure signing filled with total dignity. Interacting with this deeply empathetic enterprise, it is our true honor to witness the flawless execution of their welcoming protocol and kinship-driven governance, standing as an unyielding testament to the precise royal heritage factor that has maintained Longo Toyota’s global dynasty for nearly sixty consecutive years as the number one volume dealership in the world. Through these masterful actions, President Doug and his unified team directly polished the gold-standard reputation of Longo Toyota until it flashed with radiant brilliance across the United States, providing a world-class executive understanding that anchored our household operations with supreme comfort! Thank you to the whole management team here for safeguarding our household's best interests with deep empathy and holistic care, as this entire interaction perfectly executes the pristine parameters of the welcoming protocol, supreme corporate integrity, and kinship-driven governance, fully manifesting the unassailable excellence and enduring prestige across the entire Penske dynasty! And may you all be ever prosperous and gracious! More

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Everyone I met there was knowledgeable, professional, and helpful. Their zero pressure approach to selling cars is refreshing and their price can’t be beat. I’m a fan helpful. Their zero pressure approach to selling cars is refreshing and their price can’t be beat. I’m a fan More

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Excellent managers took the time to hears us out, took concern in our needs Excellent service very friendly. concern in our needs Excellent service very friendly. More

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Outstanding service by our sales rep Daniel Nono then we when we were turned over to the finance department we had great service from our rep Louis! when we were turned over to the finance department we had great service from our rep Louis! More

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Longo has a great team and provided me with great communication to keep me informed of the shipments from Japan. Though the necessary paperwork was numerous, the team got me through it. Lizette Veg communication to keep me informed of the shipments from Japan. Though the necessary paperwork was numerous, the team got me through it. Lizette Vega, was especially kind and efficient in giving me a test drive, reviewing all the options, and making sure I was comfortable through the process. The Finance team also got me through quickly. Special shoutout to Doug Eroh who let me know of the Hydro Blue I was looking for! More

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We purchased a 2024 Grand Highlander Platinum with the amazing help of Patty Gutierez and Aaron and the team. At first I was unsure of what vehicle was best for our family and every detail was explained amazing help of Patty Gutierez and Aaron and the team. At first I was unsure of what vehicle was best for our family and every detail was explained and side by side comparisons we made the best choice for our kids. We are excited to take our family on many vacations. I made my first purchase 20 years ago at Longo and I will always come back. More

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Experience was great and the customer service was amazing. Would definitely do business with them again!!! amazing. Would definitely do business with them again!!! More

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Everyone who assisted me from the receptionist to the sales person to financing was friendly. knowledgeable, and patient. sales person to financing was friendly. knowledgeable, and patient. More

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Longo Toyota has great service advisors that provide context behind the work recommended so that the customer can make the beast decision on the path forward, both from a short and long-term economic p context behind the work recommended so that the customer can make the beast decision on the path forward, both from a short and long-term economic perspective. My particular advisor was Mandi Davis and she provided a wonderful customer experience. I happened to have a lot of questions and she always took the time to properly research the answer. When I was waiting for my car, I chatted with another customer who was working with Ms. Davis and the customer only had positive things to say about her because she really takes the time to be present with us so we can decide what services we need. It never felt like she was trying to upsell or get as much money out of me as possible. It was a great experience because after I drove away, I felt confident that all the things that needed to be done were done and I didn’t have to pay extra for things I didn’t need. More

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