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Longo Toyota - Service Center

El Monte, CA

4.7
1,333 Reviews
Call Service Center (626) 652-3217

1,333 Reviews of Longo Toyota - Service Center

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February 20, 2025

At service department there is always a rush. They either forget to write information or omit it. Not very friendly toward costumers. More

by spock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
agustin jauregui
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Feb 20, 2025 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and allowing us to extend our apology for your last service visit. Because our guests experiences are very important to us, our Service Manager, Jesus Chacara would like the opportunity to speak with you directly. He can be reached @ D: 626.567.0508 or E: jesus.chacara@longotoyota.com. We look forward to hearing back from you

February 19, 2025

The maintenance appointment was excellent. I arrived on time and Ryan started doing the paper work immediately. My car was ready in less than an hour. More

by jgpunto2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hui
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Feb 19, 2025 -

Longo Toyota responded

Thank you so much for sharing your experience on DealerRater! We're thrilled to hear that your maintenance appointment went smoothly, and that Ryan was able to assist you promptly. We truly appreciate your feedback and are so glad that your car was ready in no time. We look forward to welcoming you back for your future service needs! Team Longo

February 19, 2025

Great dealer and service department. Service department kept me up on status of my car More

by Lindatagami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Feb 19, 2025 -

Longo Toyota responded

Thank you for sharing your feedback! We're glad to hear you had a great experience with both our dealership and service department. Keeping you updated on your car’s status is something we prioritize, and we appreciate you recognizing that. Thanks again for your kind words, and we look forward to serving you in the future! Team Longo Toyota

February 17, 2025

Jason Diep was a great member service, give you more details on what me tell him the issue that I have on my car More

by clisaong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Longo Toyota responded

Thank you for sharing your experience with Jason Diep! We're happy to hear that he provided you with great service and took the time to understand and address the issues you had with your car. It’s always our goal to make sure our customers feel heard and well taken care of. Team Longo Toyota

February 13, 2025

It took the service department 4 1/2 hours for an oil change, top off fluid and rotate the tires More

by Steve168049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Ayala
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

Longo Toyota responded

Thank you for sharing your feedback on DealerRater and giving us the opportunity to apologize for any service delays you encountered. At Longo Toyota, we highly value our guests' input, and our Service Manager, Matthew Menendez, would like to personally speak with you. He can be reached at 626.652.3614 or via email at matthew.menendez@longotoyota.com. We look forward to hearing back from you

February 08, 2025

Always good Service. I drive pass 2 Toyota dealerships close to home but decide to always go to Longo for that Great Service and take the drive More

by FMedina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Longo Toyota responded

Thank you so much for your kind words and for taking the time to share your experience with us on DealerRater! We're thrilled to hear that you consistently choose Longo Toyota for your service, even when there are other dealerships closer to home. It truly means a lot to us to know that the level of service we provide keeps you coming back. We appreciate your loyalty and look forward to continuing to exceed your expectations for many more visits!

February 08, 2025

Longo Toyota Service is second to non I have tried many dealerships. There whole service program extremely good. More

by nettopo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Longo Toyota responded

Thank you for your wonderful feedback! We’re so happy to hear that you’ve had a great experience with Longo Toyota Service. We truly appreciate your trust in us, especially knowing you’ve tried other dealerships. Our team works hard to provide top-notch service, and it means a lot to know that it stands out to you.

February 05, 2025

It was quick and easy. They gave me recommendations and helped me maintain my car. They were communicative and helpful. More

by JLeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Longo Toyota responded

Thank you for sharing your positive experience with us! We're so glad to hear that your visit was quick and easy, and that our team was able to provide helpful recommendations to keep your car in great shape. We pride ourselves on clear communication, and it’s great to know that you found our team both communicative and helpful. Longo Toyota

February 04, 2025

Very clean very prompt and satisfying on the service a person gets , I my wife was very happy with her new car and I was very satisfied with the service department as we’ll . More

by Martin barajas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Longo Toyota responded

Thank you for bringing your vehicle in for service and sharing your positive experience with us! We’re so glad to hear that both you and your wife were happy with the cleanliness, promptness, and overall satisfaction of our service. It’s wonderful to know that your wife is enjoying her new car, and that you were pleased with the service department as well. Team Longo

February 03, 2025

Made an appointment, got there and was taken care immediately by Max who explained everything and gave me an ETA that was accurate. Received a call about getting my air filter replaced which I did. V More

by rosahz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Longo Toyota responded

Thank you for sharing your experience! We’re so glad to hear that Max took such great care of you and provided clear communication with an accurate ETA. It’s also great to know that the air filter replacement was handled seamlessly. We truly appreciate your feedback and are thrilled to hear you’re satisfied with the service. Longo Toyota

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