Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Longo Toyota - Service Center

El Monte, CA

4.7
1,247 Reviews
Call Service Center (626) 652-3217

1,247 Reviews of Longo Toyota - Service Center

Sort by
September 28, 2024

Everything is well except, it took them 25 minutes before attending to me, LONG WAIT. More

by arbee.tutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Longo Toyota responded

Thank you for your feedback. We sincerely apologize for the delay you experienced during your visit. We understand that a 25-minute wait can be frustrating, and we’re sorry for any inconvenience it caused. We appreciate your patience and are committed to improving our service times. Longo Toyota

September 28, 2024

Came back to Longo Toyota dealer service after years due to service is much better The place is clean and customer service like Noel the Filipino guy is helpful and friendly . Tried other services outside L More

by matusc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : all the team
Report | Print
Sep 30, 2024 -

Longo Toyota responded

Thank you so much for your wonderful review on DealerRater! We’re thrilled to hear that you returned to Longo Toyota and had such a positive experience this time around. It’s great to know that our team, especially Noli, provided you with the helpful and friendly service we strive for. We truly appreciate your feedback and are glad to hear that we’ve made a difference.

September 27, 2024

Great car service. Great communication with text. Always have a great experience. Friendly are friendly More

by pattymiranda66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Longo Toyota responded

Thank you for your wonderful feedback! We’re glad to hear you had a great experience with our car service and appreciated the communication through text. Our team strives to provide friendly and efficient service, and it’s fantastic to know we hit the mark. We look forward to seeing you again! Team Longo Toyota

September 25, 2024

Easy make appointment and service done within timeframe and Noli provided explanation on car service results in details More

by peilin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2024 -

Longo Toyota responded

Thank you for choosing our dealership for your recent service visit! We appreciate your trust in us and are glad to hear that you found the appointment process easy and that your service was completed within the expected timeframe. We’re also pleased that Noli was able to provide you with a detailed explanation of your car service results. Clear communication is important to us, and we’re glad you found it helpful. Hurry back - Team Longo

September 25, 2024

Longo Toyota provides excellent service to their customers and their service advisors are very professional. More

by jay from W Covina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2024 -

Longo Toyota responded

Thank you for the shout out Jay and we're humbled to serve you @ Longo Toyota

September 24, 2024

Excellent service from Wendy. Timely advice and updates on the progress of the car’s service More

by chanb561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Longo Toyota responded

Thank you for your kind review! We’re pleased to hear that Wendy provided you with excellent service and kept you updated on your car’s progress. Clear communication is important to us, and it’s great to know that it made your experience even better. Team Longo

September 24, 2024

I am so happy to attend you guys because you’re so amazing all time. Thank you for taking care of my Prius. More

by Francisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Longo Toyota responded

Thank you Francisco for the shout out on DealerRater - We're humbled to serve you - Team Longo Toyota

September 22, 2024

Quick to check in my car ! !! Friendly staff ! Kept me informed at all times regarding my car needs !! More

by Sjlopez24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zechariah Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Longo Toyota responded

Thank you for your feedback! We’re glad to hear that your check-in experience was quick and that our friendly staff kept you informed about your car’s needs. Providing excellent service and keeping our customers in the loop is our priority, and it’s great to know we met your expectations. Team Longo Toyota

September 21, 2024

I have been a customer of Longo Toyota since 2019. They have always provided the best service and I will continue to use Longo Toyota for our vehicles! Thank you! More

by Fourorion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Longo Toyota responded

Thank you for being a loyal member of the Longo Toyota family since 2019! We truly appreciate your trust in us and are thrilled to hear that you’ve consistently received the best service. Your satisfaction is our top priority, and we’re committed to continuing to provide you with outstanding care for all your vehicle needs.

September 20, 2024

Friendly service and staffs. Provided updates. Well maintained dealership. Has a Starbucks and a Subway shop on site. Lots of seating areas. More

by w888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Valeanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Longo Toyota responded

What a great way to start off our Friday @ Longo Toyota - Thank you for the shout out and have a great weekend!

1
...
17
18
19
...
125