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Longo Toyota - Service Center

El Monte, CA

4.7
1,316 Reviews
Call Service Center (626) 652-3217

1,316 Reviews of Longo Toyota - Service Center

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October 08, 2024

I keep returning to Longo Toyota because of the service. I appreciate the waiting area, I’m able to do my work, while I wait for my vehicle. The representatives are helpful and answer my questions. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Longo Toyota responded

Thank you for your continued support of Longo Toyota! We're glad to hear that you appreciate our waiting area and find it convenient for getting work done while you wait. Our team is here to assist you, and it’s great to know that our representatives have been helpful.

October 04, 2024

Eric Chung is an excellent service advisor. He is efficient and very helpful, he meet all my needs. Highly recommend! Guest Brian Hwang More

by Brian H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Longo Toyota responded

Thank you for taking the time to share your experience on DealerRater! We’re thrilled to hear that Eric Chung provided you with excellent service. Our team is dedicated to meeting the needs of our customers, and it’s wonderful to know that Eric was able to assist you efficiently and effectively. Have a great weekend - Team Longo Toyota

October 04, 2024

Clean, professional, prompt, and outstanding customer service. Noli is the best and full of knowledge More

by Wongbudiman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Longo Toyota responded

What a great way to start off our Friday @ Longo Toyota - Thank you so much for your kindness and trust in our team

October 04, 2024

Great service and reasonable price. People are friendly and knowledgable and I really appreciate them for assaastance. More

by Jie Cai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Bernal
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Oct 04, 2024 -

Longo Toyota responded

We're honored to serve you @ Longo Toyota and hurry back

October 03, 2024

Exceptional service from service advisor Agustin Jauregui. If You’re looking for the best service and the best prices call today he will take care of Your Vehicle. More

by Anng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Longo Toyota responded

We sincerely appreciate your kind posting about the exceptional service provided by our service advisor, Agustin Jauregui. At Longo Toyota, we are committed to delivering the best service and value to our customers.

October 02, 2024

Great service as always! Got new tires with the great deal saved even more with my rewards points! Loved the enterprise rental cuz the tires weren’t there! Didn’t have to wai More

by Gemtblessed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Longo Toyota responded

Thank you for your wonderful feedback! We’re glad to hear you had a great experience with your new tires and were able to save with your rewards points. It’s great to know that Augustin’s proactive approach helped make your visit smooth and efficient. Your satisfaction is our priority, Team Longo

October 02, 2024

The service attendant kept me informed and the shuttle driver was extremely personable. I will continue to go to Longo Yoyotao More

by Charbabe1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emanual (shuttle driver)
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Oct 02, 2024 -

Longo Toyota responded

Thank you so much for taking the time to share your experience on DealerRater! We’re thrilled to hear that our service attendant kept you informed and that our shuttle driver made a positive impression. Your satisfaction is our top priority, and it’s wonderful to know that you’ll continue to choose Longo

October 01, 2024

Sam Ng was fast and helpful with setting up my appointment and the team was quick with the service provided. More

by Isaac L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Ng
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Oct 02, 2024 -

Longo Toyota responded

Thank you for your feedback! We're glad to hear that Sam Ng was able to assist you quickly and that our team provided prompt service. Your satisfaction is our priority, and we look forward to serving you again in the future! Team Longo

September 29, 2024

Brian Bernal provided excellent service. I would say he did all he could to make the service experience exceptional. More

by Dvj323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian,Bernal
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Sep 30, 2024 -

Longo Toyota responded

Your satisfaction is incredibly important to us, and we’re grateful for the opportunity to serve you. If you need anything in the future, please don’t hesitate to reach out! Longo Toyota

September 28, 2024

Everything is well except, it took them 25 minutes before attending to me, LONG WAIT. More

by arbee.tutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Longo Toyota responded

Thank you for your feedback. We sincerely apologize for the delay you experienced during your visit. We understand that a 25-minute wait can be frustrating, and we’re sorry for any inconvenience it caused. We appreciate your patience and are committed to improving our service times. Longo Toyota

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