Back

Longo Toyota - Service Center

El Monte, CA

4.7
946 Reviews

946 Reviews of Longo Toyota - Service Center

Sort by
August 05, 2022

Great service they really take care of your car and you don’t wait long More

by Ipalomera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Longo Toyota responded

We're honored to serve you @ Longo Toyota

August 05, 2022

Always prompt, efficient, personable and respectful. I have been coming here to get my car serviced since 2003. More

by sushimaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Longo Toyota responded

THANK YOU for being the most important part of our business and here's to many more years - Team Longo

August 04, 2022

Love Longo because of professional service. This time I worked with Alberto Mariscal and Nicole the receptionist. Nicole was very helpful and patient. We forgot a satchel in waiting lounge. Whe More

by puzzlemaker17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Last trip to parts dept Ruben was great, Alberto Mariscal
Aug 04, 2022 -

puzzlemaker17 responded

No message

August 04, 2022

Excellent customer service, spacious waiting area while car in service, and the service adviser was very attentive and caring. More

by Mamanga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lesley Torres
Aug 04, 2022 -

Longo Toyota responded

We're honored to serve you - Team Longo

August 04, 2022

I love their new system of service and payment, so convenient and quick. Longo always has great quick service and my go to advisor Daniel Perez is very professional and helpful in helping me keep my t More

by Vreynoso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Perez, Octavio Correa
Aug 04, 2022 -

Longo Toyota responded

Thank you for the 5-star DealerRater posting about your svc visit to Longo Toyota. We'll make sure Daniel and Octavio receive a copy of this review, it's certainly going to make their day - Hurry back - Team Longo

July 31, 2022

Unprofessional I been there before never experience what I went through so disappointed good thing my lease is almost over More

by rosie2874
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob McGuire
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Perez-Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DANIEL LOPEZ
Aug 02, 2022 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DR, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you

July 31, 2022

Great customer service. Daniel Perez my service advisor was very knowledgeable . Communicated with me while my car was being serviced . Very friendly and great smile . Long More

by Veharo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Aug 01, 2022 -

Longo Toyota responded

We're happy that you enjoyed your visit to Longo Toyota Svc Dept - Have a wonderful rest of the week and hurry back - Team Longo

July 31, 2022

Mr. Biagio Galioto provided us with excellent service and will continue to use Longo thanks to people like Mr. Biagio Galioto. More

by Preciado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for the shout out on DealerRater and delighted to read of the caring attention provided by the team @ Longo Toyota - Make it a great day

July 31, 2022

Good services! I'm doing my major service for 30K, Toyota gave me a good deal and rent a car for me too. Excellent! More

by tjie.cecilia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Chung
Aug 01, 2022 -

Longo Toyota responded

We're honored to serve you - Team Longo

July 30, 2022

The experience was great. The service advisor communicated efficiently and timely. I will definitely bring my truck back More

by Anelmarygomez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota Svc Dept with you auto care needs. Make it a great day and hurry back!

...
46
...