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Longo Toyota - Service Center

El Monte, CA

4.7
1,265 Reviews

1,265 Reviews of Longo Toyota - Service Center

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November 30, 2023

Very pleased with all the staff, process super fast and easy, great friendly service! Would recommend!! No doubt!! More

by marcisne04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Longo Toyota responded

Thank you for being the most important part of our business - Happy Holidays - Team Longo

November 28, 2023

I love Longo and my rep Laurence! They take care of me. I won’t go to any other service center. I arrive, grab my Starbucks, work on my laptop, and my car is done sooner than expec More

by Maria A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurence Ruiz
Nov 28, 2023 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota for your auto care needs. Happy Holidays Maria and we will see you in 2024!

November 28, 2023

Good job getting my car done on time will come back for service next time More

by markhuynh366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Longo Toyota responded

Thanks Mark for the posting on DealerRater and happy knowing Agustin, took wonderful care of you during your service visit @ Longo Toyota

November 26, 2023

My vehicle service visit with Longo on 724/23 was inefficient and not managed professionally by the service department. More

by Cameron
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Duran
Nov 28, 2023 -

Longo Toyota responded

We're sorry to read of your dissatisfaction Cameron on your recent service visit with our dealership. Our Service Manager, Danny Guerrero would like the opportunity to speak with you directly and at your convenience. He can be reached @D: 626.602.0547 or E: danny.guerrero@longotoyota.com. We look forward to hearing back from you

November 25, 2023

Great services and experience. Provide all answers to my needs and provide parts that were neeed More

by Hmatute01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zechariah Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Longo Toyota responded

Thank you for coming to Longo Toyota for your servicing needs - Please have the Merriest of Holidays and we will see you in 2024!

November 25, 2023

Excellent Service provided by Danny Perez! ! He is truly an asset to Longo Toyota . Thanks More

by lopezs1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Longo Toyota responded

Thank you for your rating & review about your service visit @ Longo Toyota - Happy Holidays

November 22, 2023

Friendly stuff, clean facility, Sebastian was very knowledgeable , fast service, convenient location, all facilities needed More

by Jcapaint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Longo Toyota responded

Thank you for the trust you have in our company (Longo Toyota) and team (Sebastian). Happy Holidays and we will see you in 2024!

November 19, 2023

I to my car for service only and did not look around. No other comment. More

by Dnntla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Valeanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Longo Toyota responded

Happy Holidays from Longo Toyota

November 19, 2023

You guys are very very very very very very very very very very very awesome.👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻 More

by denlilcooper1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Duran
Nov 20, 2023 -

Longo Toyota responded

Longo loves the "thumbs-up" and so happy knowing you enjoyed your service visit. Happy Holidays

November 14, 2023

Poor customer service on the service person noly he is nothing but promises took very long for a maintenance service with out rotating the tires and the install of a lousy poor quality toyota battery as w More

by flopez202038
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not had the chance to speak with him
Nov 14, 2023 -

Longo Toyota responded

We know this matter is very important to you, which makes it even more important to us @ Longo Toyota. Our Service Manager, Danny Guerrero left a message via phone on Tuesday Nov 14, 2023 and was unsuccessful reaching you. At your convenience, please feel free to contact him @ D: 626.602.0547 or E: danny.guerrero@longotoyota.com. We look forward to hearing back from you

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