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Longo Toyota - Service Center

El Monte, CA

4.7
964 Reviews

964 Reviews of Longo Toyota - Service Center

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March 18, 2022

Longo Toyota is a huge and cleanest facility. Excellent and experienced staffs. I do recommended everyone should have a 1st visiting if you are looking for new or used cars. More

by Alleyesonyou70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Lam
Mar 22, 2022 -

Longo Toyota responded

Thank you for taking the time to share your viewpoint about your visit to Longo Toyota on DealerRater. We never want you going anywhere else but Longo

March 18, 2022

Noli was very professional, prompt and friendly. Answered all questions we had. Followed up with us and checked in on us. More

by Doublea7525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Longo Toyota responded

Thank you for entrusting Longo Toyota and Noli with your servicing needs. Have a great weekend - Team Longo

March 16, 2022

I came for an oil change with a $42+ coupon and end up paying $53. I don’t understand why. No time for me to ask question, I was in a hurry to leave. More

by bacdeebee
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
First name is Jorge
Mar 16, 2022 -

Longo Toyota responded

Please feel free to contact your service consultant when you're able, they are always here to going over repairs, recommendations and questions you may have.

March 16, 2022

Took 2 hour to change oil even when I had an appointment not good not More

by tiojohn99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Johan Ramirez
Mar 17, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and from all of us @ Longo Toyota, we would like to extend our apologize for your 2 hr. service visit. We understand your time is valuable and with that, we apologize. Please know your feedback has been shared with our Svc Mgmt team along with Johan your consultant.

March 16, 2022

Very good service very nice clean and so PROFESSIONAL always a good time when i go there More

by Spitty143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Guerrero, Annisa Wells
Mar 16, 2022 -

Longo Toyota responded

Thank you for the 5-Star rating on DealerRater - we're honored to serve you - Team Longo

Mar 16, 2022 -

Spitty143 responded

Thanks longo

March 15, 2022

It's a great dealership with good service. I wish someone though would.have shown me how this car works. I have never driven a hybrid before. More

by Tinkerbell48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teddy Chiu
Mar 16, 2022 -

Longo Toyota responded

Please know Longo is always here to help!

Mar 16, 2022 -

Tinkerbell48 responded

Is anyone available at Longo Toyota to teach me how a Prius Prime plug in Hybrid works?

March 14, 2022

I had received excellent customer service upon my arrival. Will definitely come back, thanks for great service. More

by Hermie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lesley Torres
Mar 14, 2022 -

Longo Toyota responded

We know you have many choices when selecting a servicing dealer and we're honored you've chosen Longo Toyota for your auto care needs. Hurry back!

March 13, 2022

Great service and able to answer all questions and make everything easier. Satisfied in all my services at longo toyota. More

by Joan2490
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Agustin
Mar 14, 2022 -

Longo Toyota responded

Thank you for entrusting Longo Toyota with your servicing needs - Hurry back!

March 12, 2022

Teddy Chui is an excellent associate. He recommends only what is needed. Longo Toyota is the best place for car repairs. More

by Linda Eide
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teddy Chiu
Mar 12, 2022 -

Linda Eide responded

Longo is excellent for car service.

March 12, 2022

Appreciated the text update on my vehicle service as well as the phone call from Joseph Perez. More

by Kaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Longo Toyota responded

We're honored to serve you and please hurry back - Team Longo

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