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Longo Toyota - Service Center

El Monte, CA

4.7
1,314 Reviews

1,314 Reviews of Longo Toyota - Service Center

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May 15, 2022

Thank you for the expedited service. I appreciate Toyota and my service advisors (Noli Evangelista) help. More

by Syedhasan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Longo Toyota responded

We're certainly honored to serve you and we never want you going anywhere else but Longo Toyota. Hurry back!

May 15, 2022

It was a very nice people attending customers thanks a lot, I’m very satisfied. More

by Mentor070114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Liu
May 16, 2022 -

Longo Toyota responded

Thank you for entrusting the service team @ Longo Toyota and hurry back

May 15, 2022

Great service, reasonable prices. They even have a lounge with a Starbucks with wifi and charging stations. More

by mathewjacobs1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Longo Toyota responded

Thank you for the 5-star review on DealerRater and delighted to read your service stay at Longo Toyota was comfortable. Hurry back

May 15, 2022

Excellent service from greet thru delivery. Our service writer, JJ, kept us updated thruout the repair and delivered our vehicle as he said and with the work we wanted and work he recommended. More

by LoriSoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Longo Toyota responded

Thank you * Thank you * Thank you Ms. Soto for the wonderful review posted on DealerRater. We couldn't agree with you more about JJ, he's certainly one of the many reasons why Longo is Longo. Make it a great day and thank you again, for the smile this review brought us @ Longo

May 14, 2022

Early morning appointment for service had to wait 5hrs 4 completion never received updates from representative More

by s30asato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Ayala
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and extend our apologize for your dissatisfaction. Due to the anonymity of DR, we're unable to research your visit thoroughly. Please feel free to contact our Service Manager, Danny Guerrero at: D: 626.602.0547 E: danny.guerrero@longotoyota.com We look forward to hearing back from you

May 14, 2022

Really big dealer. Service was great. Really nice waiting area includes a Starbucks. Make your appointments here ! More

by krolon2829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Liu
May 16, 2022 -

Longo Toyota responded

Thank you for the shout out and delighted to read of the caring attention our Svc team @ Longo Toyota provided. Make it a great day

May 13, 2022

Called to see if they could fix my tire that had a nail in it. Manager Ron said he will complete it the same day due to a Dr appt i had the following day. Edward, tech staff, assisted me with paperwork an More

by Doris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Duran
May 13, 2022 -

Longo Toyota responded

Thank you for bringing a smile to our faces @ Longo Toyota Svc Dept. and please hurry back - Team Longo

May 13, 2022

Great service dept. Cooperative, efficient. Friendly. Everyone helpful from start to completion. Highly recommend Longo Toyota. More

by Hidalgo1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Longo Toyota responded

Thank you for being the most important part of our business - Team Longo

May 11, 2022

Great service on my 2006 Corolla. My service person Eric was very helpful. Enterprise was helpful too More

by Lynne.chism
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs. Make it a great day and hurry back

May 11, 2022

My appointment at 7:15 left at 1145 not good to long horrible service. Bad More

by blanca_macias05
Recommend Dealer
No
Employees Worked With
Aguirre
May 11, 2022 -

Longo Toyota responded

Thank you Ms. Macias for sharing your viewpoint and our Service Manager, Matthew Menendez will be in contact with you shortly.

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