Lorenzo Buick GMC - Service Center

Worst experience ever had, service department is awful, they kept my truck for almost 3 months to replace a sensor that have r place again for another dealer in less than a week, not even mentioning that w they kept my truck for almost 3 months to replace a sensor that have r place again for another dealer in less than a week, not even mentioning that was scratched all around during the 3 months service More

Pretty much the best experience I have ever had in a dealership. Milka was very accommodating, we have a 3 month old baby and she went above and beyond dealership. Milka was very accommodating, we have a 3 month old baby and she went above and beyond More

I have sent in many reviews…. slow service and no one cared tried to talk to someone but did not want respond slow service and no one cared tried to talk to someone but did not want respond More

Good customer service and very professional. Treated me perfectly and was excelent at explaing things. Treated me perfectly and was excelent at explaing things. More

Excelente atención al cliente en búsqueda de ofertas que satisfagan las necesidades que buscamos. Gran trabajo en el área de finanzas y por parte del vendedor Justo Toledo satisfagan las necesidades que buscamos. Gran trabajo en el área de finanzas y por parte del vendedor Justo Toledo More

The service advisor was excellent. The work was done in a timely manner. The car wash was spotless The work was done in a timely manner. The car wash was spotless More

The process was good. I was happy it didn’t take as long as I was planning. I was happy to get out of there as soon as I did. I was happy it didn’t take as long as I was planning. I was happy to get out of there as soon as I did. More

I was stranded in homestead due to faulty warranty work completed by a different dealership. They did eventually get the truck fixed but I could not get Alex to even pick up the phone for three days. Appar completed by a different dealership. They did eventually get the truck fixed but I could not get Alex to even pick up the phone for three days. Apparently he was “unavailable” every time I called to find out what was going on. At the end of the day it was probably not an unreasonable time to wait for the truck. A little communication would have really changed my view of the entire experience. . More

Service department waiting time longer than usual . Other competitors has better options. You guys need to improve the service waiting time ! 3 hours is too much since you arrive with appointments Other competitors has better options. You guys need to improve the service waiting time ! 3 hours is too much since you arrive with appointments More

Feliz 😄 con mi cambio de carro muchísimas gracias a Eliecer por su atención,dedicación y paciencia 🙏 muchísimas gracias. Lo recomiendo 100%. Eliecer por su atención,dedicación y paciencia 🙏 muchísimas gracias. Lo recomiendo 100%. More