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1,344 Reviews of Lorenzo Buick GMC - Service Center
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April 09, 2025
Since day one when car was dropped to service guy named Matt, I knew that my experience was going to be a total disaster. The car have been returned 3 x for xtra repairs caused by the dealer’s fault. Today Matt, I knew that my experience was going to be a total disaster. The car have been returned 3 x for xtra repairs caused by the dealer’s fault. Today I’m still calling the manager w/ no answer. I ll never take my car again for a new service call. I would have rated your service zero stars, many complaints additional to main concern as time under the sun waiting for my car delivery and my car was blocked by two others used cars, whom no one in the dealer knew where the keys were stored. I left a sachet deodorant in my car and they took the door out, spilling out the entire sand bag all over my front seat and floor. In conclusion, went in for a driver window repair, end with the retro mirrors not working, went back for them to fix them. Returned with a non working window again. Called more than 5 x times the dealer’s manager , today 4/9/25 6:46pm eastern time NO ANSWER!!! You deserve a ZERO REVIEW! More
by MAGICBYANETORIEA
Verified CustomerEmployees Worked With
April 09, 2025
This dealer staff is unprofessional. They do not communicate with clients. They are rude. They do not provide alternative transportation or car rental when car have recalls and have to b They do not communicate with clients. They are rude. They do not provide alternative transportation or car rental when car have recalls and have to be left for repair. Manager states he will address issue and call us back with resolution but that never happened. I will never return to this dealer again. Worst ever. More
by yilaidysv03
Employees Worked With
April 02, 2025
Good customer service. I bougth my Buick Envista 2025,good car and excellent price!.good! I bougth my Buick Envista 2025,good car and excellent price!.good! More
by diezin66@yahoo.com
Employees Worked With
March 28, 2025
Matthew very polite n knows what he is saying. . car was done on time.car wash services needs to improve like before no inside cleaning only the outside . car was done on time.car wash services needs to improve like before no inside cleaning only the outside More
by lourdesbarreira14
Employees Worked With
matthew
March 27, 2025
Damian in PARTS DEPT was very helpful and informative on what parts I needed for my truck. what parts I needed for my truck. More
by idggroup
Employees Worked With
March 26, 2025
My appointment was at 8am and they were ready for me as soon as I arrived, the appointment was quick. I was in and out within an hour. soon as I arrived, the appointment was quick. I was in and out within an hour. More
by Kcunill
Employees Worked With
March 26, 2025
In my opinion the service is incomplete, only oil change and tire rotation?? First time I've seen this at a dealer and tire rotation?? First time I've seen this at a dealer More
by anahornia
Employees Worked With
March 24, 2025
Clean and friendly staff Milka Alvarez was our sales associate and she was great, knowledgeable, and attentive. Showed how to initiate the OnStar in my vehicle and scheduled my service. Thank you Milka associate and she was great, knowledgeable, and attentive. Showed how to initiate the OnStar in my vehicle and scheduled my service. Thank you Milka More
by NESIELAGO
Employees Worked With
Milka Alvarez
