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Lorenzo Buick GMC - Service Center

Miami, FL

4.3
1,345 Reviews

1,345 Reviews of Lorenzo Buick GMC - Service Center

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March 16, 2025

Excellent service and customer service. The premises are perfectly clean. The staff is nice and well mannered. I highly recommend this dealer More

by mirale1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Fernández, Emilio Surís
Mar 17, 2025 -

Lorenzo Buick GMC responded

We're truly glad to hear you enjoyed your experience at Lorenzo Buick GMC. Your recommendation means a lot to us. Thank you for the kind words, and take care.

March 14, 2025

The dealership did a great job on our vehicle, we were very satisfied with the service and the time it took, the only thing that we weren’t satisfied with was the WIFI service in the waiting area, I know More

by LAZCHEVY673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

Lorenzo Buick GMC responded

Thank you for your feedback on our vehicle service. We're glad to hear we met your expectations overall, and we appreciate your comments about the WiFi as well. Please feel free to reach out directly so our team can assist further with this concern.

March 14, 2025

They were extremely helpful and accommodate to me needs. I was out there in no time. Very happy with the process. More

by nordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mattew
Mar 15, 2025 -

Lorenzo Buick GMC responded

Thank you for sharing your positive experience with Lorenzo Buick GMC. Wishing you well on your journeys.

March 13, 2025

Muy agradecido con la atencion del caballero carlos hernandez brindada de parte de el gracias More

by HERNANDEZCARLOS380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos hernandez
Mar 14, 2025 -

Lorenzo Buick GMC responded

Nos alegra saber que estás satisfecho con el servicio prestado. Siempre contamos con un gran equipo en Lorenzo Buick GMC.

March 13, 2025

A+ All Excellent Customer service A+ Oil change and recall issue fixed on time! Very happy More

by atrajtman
Recommend Dealer
Yes
Employees Worked With
Mathew J Luetjen
Mar 14, 2025 -

Lorenzo Buick GMC responded

Thank you for sharing your great experience with our team at Lorenzo Buick GMC. We're pleased that the oil change and recall were handled efficiently.

March 13, 2025

Muy buen servicio , profecional asi como bien rapido y respetando las citas para el mantenimiento More

by garciabelkis287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Lorenzo Buick GMC responded

Gracias por tus palabras sobre nuestro servicio de mantenimiento en Lorenzo Buick GMC. Nos alegra saber que cumplimos con tus expectativas. Cuídate mucho.

March 13, 2025

This is my preferred dealer and the service is unbelievable. I love the people over there. Especially my friend Matthew, which is awesome. More

by YDAELLEON50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew,service advisor
Mar 14, 2025 -

Lorenzo Buick GMC responded

Thank you for being a loyal customer of Lorenzo Buick GMC. We're glad to hear that our team provides you with such excellent service.

March 11, 2025

Excelent customer services , always on time. Great dealer , great employees . In one work hospitality. Thanks More

by YanaiF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerardo services Director
Mar 11, 2025 -

Lorenzo Buick GMC responded

Thanks for sharing your experience with us. We're glad to hear you enjoyed your time at Lorenzo Buick GMC.

March 11, 2025

Matthew Luetjen had the worst customer service skills i have ever encountered in my lye life. I would never recommend this dealership to anyone EVER!! For repairs or purchase for nothing at all More

by DEEWOODS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Luetjen
Mar 12, 2025 -

Lorenzo Buick GMC responded

Hello, Thank you for taking the time to leave us your feedback. I would appreciate the chance to speak with you about your experience with our team regarding the level of customer service you received. Please email me your preferred contact information so we can discuss this at your earliest convenience. Thank you, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

March 10, 2025

Service Advisor Matthew Luetjen, my advisor today. He was very professional and helpful in getting my vehicle the correct and up to date scheduled maintenance. Thank you Matthew More

by Seestew1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
Mar 11, 2025 -

Lorenzo Buick GMC responded

We're pleased to hear that our team provided professional and helpful service. Thank you for choosing Lorenzo Buick GMC.

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