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Lost Pines Toyota

Bastrop, TX

4.5
617 Reviews
If there's one thing we want everyone to know it's that at Lost Pines Toyota we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Toyota vehicle of your dreams to the day you want to trade it in. In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our car service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come. Serving Central Texas And Austin Drivers!
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806 Texas 71 W

Bastrop, TX

78602

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Showing 617 reviews

June 18, 2024

Fast, friendly service, which is what I receive every time I visit Lost Pines Toyota service department. More

by tomseay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
June 17, 2024

Lost pine Toyota has the friendliest people and the best service and they care about their customers I shop nowhere else but at lost pine Toyota They have a great crew working there thank you for being th More

by leeashford60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Cat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quince R. Brown Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2024

Adam was able to deliver a hybrid grand highlander that fit my specifications within a few weeks of me initially reaching out to the lost pines dealership. More

by LCoplin
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adam Layfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

Although there have been some bumps in the road before, I had very good service these last 2 visits. Priscilla is like a breath of air. She is honest & genuine. A most important part of your diverse team. Th More

by ejuarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2024

Very professional & great customer service. Very nice comfortable dealership. Friendly & helpful associates & attentive to all needs. More

by cynthiameyer311
Recommend Dealer
Yes
Employees Worked With
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Lost Pines Toyota responded

Thank you so much for your wonderful five-star review! 🌟 We're thrilled to hear that you had a great experience at Lost Pines Toyota. Our team takes pride in providing professional and friendly service in a comfortable environment. Your kind words about our associates and dealership mean a lot to us. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again!

June 06, 2024

My 2014 Camry was purchased at Lost Pines Toyota, and it has always been serviced there. I am confident with all work done on my Camry. I especially appreciate Damien Winston, Assistant Service Manager, w More

by vaughnsharron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2024

I was pleased with my last visit (on a Thursday). I felt like I and my car received more attention than previous visits. The service advisor gave me at least three updates. Once the wheel alignment a More

by Ven-Venz
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Felix
Jun 03, 2024 -

Lost Pines Toyota responded

Thank you so much for your wonderful five-star review! We're thrilled to hear that your last visit was exceptional and that you felt well taken care of. Our team strives to provide top-notch service, and we're glad the updates from your service advisor and the complimentary car wash and vacuum made a difference. We appreciate your continued trust in Lost Pines Toyota Service Center and look forward to serving you and your Venza again in the future!

June 01, 2024

Nice dealership. Clean. Friendly staff. Heard they were short handed the day I made my appointment. Scheduled online. Arrived early. Oil change/tire rotation was the More

by eraschke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wallace
Jun 03, 2024 -

Lost Pines Toyota responded

Thank you for your detailed feedback and for the four-star review! We're glad to hear that you found our dealership clean and our staff friendly, even on a busy day. We apologize for the longer-than-expected wait times. Your patience and understanding are truly appreciated. We strive to provide efficient and thorough service, and your comments help us improve. We're glad you found our online scheduling convenient and that we could address additional issues with your vehicle. We'll work on minimizing wait times, especially for those who are waiting on-site. Thank you for choosing Lost Pines Toyota Service Center. We look forward to serving you again in the future!

May 29, 2024

I made an appointment online for Monday. I showed up and you were closed (Memorial day). My next day scheduled oil change took nearly 2 hours. Your $7/10% off my oil change didn’t make up fo More

by Austinzone
Recommend Dealer
No
Employees Worked With
Don’t know
May 30, 2024 -

Lost Pines Toyota responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent visit to Lost Pines Toyota Service Center. We understand how frustrating it can be to arrive for an appointment only to find the dealership closed unexpectedly on Memorial Day. Additionally, we regret any delay in servicing your vehicle and the lack of clarity regarding our multi-point inspections. Your comments are invaluable to us as we continuously strive to improve our services. We will review our processes to ensure better communication and efficiency moving forward. We appreciate your kind words about the woman who assisted you during check-in, and we will make sure to commend her for her excellent service. While we understand your decision not to return, we would like the opportunity to make things right. If you reconsider, please don't hesitate to reach out to us directly, and we will do our best to regain your trust. Thank you again for bringing these issues to our attention.

May 29, 2024

Always friendly and top notch. My service representative (Damien) is awesome and takes time to explain things in depth to me. I appreciate that. More

by Snuz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Lost Pines Toyota responded

Thank you so much for the fantastic five-star review! We're thrilled to hear that you always have a friendly and top-notch experience at Lost Pines Toyota Service Center. It's wonderful to know that Damien has been awesome and takes the time to explain everything in depth to you. We'll be sure to pass along your kind words to him. We appreciate your loyalty and look forward to serving you again in the future!

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