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Lost Pines Toyota

Bastrop, TX

Overview
Employees
Reviews
4.5
618 Reviews
If there's one thing we want everyone to know it's that at Lost Pines Toyota we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Toyota vehicle of your dreams to the day you want to trade it in. In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our car service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come. Serving Central Texas And Austin Drivers!
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806 Texas 71 W

Bastrop, TX

78602

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Showing 618 reviews

April 23, 2024

Service writer was terrible, didn’t ensure my tire was patched like I asked, after he said he would “take care of it”. Seemed to only care about how much I was spending, even seemed to take a photo of my More

by Julianrodriguez3610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Wallace
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May 30, 2024 -

Lost Pines Toyota responded

We're truly sorry to hear about your disappointing experience at our service center. Providing exceptional customer service is our priority, and it's concerning to hear that you felt let down by the service writer's conduct. We apologize for any miscommunication regarding your tire patch request and any impression that your spending was prioritized over your needs. Your feedback is invaluable, and we'll address this internally to ensure that all our team members uphold the highest standards of professionalism and attentiveness to customer requests. We understand your concerns and appreciate your honesty. If there's anything further we can do to address this matter or if you'd like to discuss your experience in more detail, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

April 23, 2024

Great service. Eddie and his crew were awesome especially Damian. Service room was very comfortable while waiting. More

by laureywolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Lost Pines Toyota responded

Thank you so much for your fantastic review! We're thrilled to hear that you had a great service experience at Lost Pines Toyota Service Center. We'll be sure to pass along your compliments to Eddie, Damian, and the rest of our team. It's wonderful to hear that they provided you with awesome service. We're glad you found our service room comfortable while waiting. Your comfort is important to us, and we're pleased to know that you were well taken care of during your visit. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future!

April 22, 2024

Excellent experience! The always treat me like family! They were able to help guide me to exactly the right vehicle for my family and made the experience as easy as possib More

by Christy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Lost Pines Toyota responded

Thank you for sharing your excellent experience with us! We're thrilled to hear that you were treated like family at Lost Pines Toyota Service Center and that we were able to help guide you to the perfect vehicle for your family. Ensuring that our customers feel valued and supported throughout their entire experience is always our goal, and we're delighted that we could make the process as easy as possible for you. We truly appreciate your loyalty and trust in us for your vehicle needs. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you and your family again in the future!

April 18, 2024

I love LP Toyota! As a senior woman I need to trust vendors that I deal with. Kevin at LP Toyota is a very trustworthy, respectful gentleman. I am hoping that I can fi More

by castrofoster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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May 30, 2024 -

Lost Pines Toyota responded

Thank you so much for your wonderful review! We're delighted to hear that you love Lost Pines Toyota and that Kevin has earned your trust and respect. Providing trustworthy and respectful service to all our customers is a top priority for us. We're honored to have had the opportunity to serve you, and while we don't have a dealership in Kentucky, we're grateful for your kind words and hope you'll keep us in mind whenever you're in need of automotive services. If you ever have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future!

April 17, 2024

Always amazing! Caitlin, Jimmy, Adam and Kaylynn always help us out! 10/10 Recommend Lost Pines Toyota More

by britbrat2342
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Layfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylynn Bennett/Tiner, Caitlin Bible-Puckett/Young
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May 30, 2024 -

Lost Pines Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that Caitlin, Jimmy, Adam, and Kaylynn have consistently provided you with amazing service at Lost Pines Toyota. Ensuring that our customers receive top-notch assistance is always our priority, and we're grateful for your recommendation and loyalty. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future!

April 13, 2024

My best vehicle experience to date was with Adam Layfield at Lost Pines Toyota he was extremely efficient and got us out the door with keys FAST. The dealership has also made the vehicle buying process exped More

by agorscheln
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Layfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caitlin Kai Bible
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May 30, 2024 -

Lost Pines Toyota responded

Thank you for sharing your outstanding experience with us! We're thrilled to hear that Adam Layfield provided you with exceptional service and made your vehicle purchase process efficient and swift. Ensuring that our customers have a seamless and expedited experience is always our goal, and we're delighted to have met your expectations. We'll be sure to pass along your kind words to Adam and the rest of our team. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future!

April 12, 2024

Helpful and very timely and prompt with their service and information will continue to use them More

by jbirdland10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Liriano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Lost Pines Toyota responded

Thank you for your feedback! We're glad to hear that you found our service center to be helpful and timely with their service and information. We appreciate your support and are grateful for the opportunity to serve you. If there's anything specific we can do to earn that extra star in the future, please feel free to let us know. Thank you for choosing Lost Pines Toyota, and we look forward to continuing to provide you with excellent service!

April 10, 2024

This is truly the way a car or truck buying experience should be!! Jimmy and the whole team create such a comfortable and laid back atmosphere throughout the whole process. I am definitely bringing my w More

by jrq3076
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin
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Apr 10, 2024 -

Lost Pines Toyota responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Jimmy and our team at Lost Pines Toyota made your car buying experience comfortable and laid back. Creating a relaxed atmosphere is a top priority for us, and we're glad to know that it resonated with you. We look forward to welcoming you and your wife when it's her turn to buy. If there's anything else we can assist you with in the meantime, please don't hesitate to reach out. Safe travels!

April 09, 2024

Sebastián Soto is very perfection, we just told him exactly what we wanted didn’t try to sell us anything else was very honest and listen to everything we said we were looking for.. This was the best More

by Iremr6741
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Lost Pines Toyota responded

Thank you so much for your wonderful review! We're delighted to hear that Sebastián Soto provided you with such a positive car buying experience. It's fantastic to know that he listened attentively to your needs and preferences, ensuring a smooth and transparent transaction. Making the transition to a new vehicle can sometimes be daunting, but we're thrilled that Sebastián was able to guide you through it effortlessly. We truly appreciate your trust in us and your decision to choose Toyota. If you ever need assistance in the future, please don't hesitate to reach out. Congratulations on your new vehicle, and happy driving!

April 09, 2024

I scheduled an appointment for 1 PM to get a 10,000 mile vehicle service. I arrived a few minutes early, checked in and sat down in your clean and comfortable waiting area. The service writer was personab More

by Lt Keefer
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't Know
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Apr 10, 2024 -

Lost Pines Toyota responded

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the delay in servicing your vehicle. We understand the importance of your time and strive to adhere to our scheduled appointments as closely as possible. We'll review our processes to identify areas for improvement to ensure that this issue doesn't happen again in the future. Your satisfaction is important to us, and we appreciate your patience and understanding. If there's anything else we can do to make it right, please don't hesitate to reach out.

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