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178 Reviews of Lost Pines Toyota - Service Center
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June 06, 2024
My 2014 Camry was purchased at Lost Pines Toyota, and it has always been serviced there. I am confident with all work done on my Camry. I especially appreciate Damien Winston, Assistant Service Manager, w has always been serviced there. I am confident with all work done on my Camry. I especially appreciate Damien Winston, Assistant Service Manager, who takes care of my service needs. More
by vaughnsharron
Employees Worked With
Helpful June 03, 2024
I was pleased with my last visit (on a Thursday). I felt like I and my car received more attention than previous visits. The service advisor gave me at least three updates. Once the wheel alignment a I felt like I and my car received more attention than previous visits. The service advisor gave me at least three updates. Once the wheel alignment and MTI were done, I got my Venza back very shiny and "new" looking. They also vacuumed the car which was unexpected. Thank you for complimentary car wash and vacuum. More
by Ven-Venz
June 01, 2024
Nice dealership. Clean. Friendly staff. Heard they were short handed the day I made my appointment. Scheduled online. Arrived early. Oil change/tire rotation was the Clean. Friendly staff. Heard they were short handed the day I made my appointment. Scheduled online. Arrived early. Oil change/tire rotation was the appointment. Maybe a little over an hr, then got a text discussing a few more issues found. Once I completed the text I guess I'm put back in line for that work I had agreed to. Radiator flush, cabin air filter took 1.5 hrs. Maybe it takes that long, but if waiting on it.....seems much longer. Arrived 1:45 and left by 4:40. Good they are busy. More
by eraschke
Employees Worked With
Mark Wallace
May 29, 2024
I made an appointment online for Monday. I showed up and you were closed (Memorial day). My next day scheduled oil change took nearly 2 hours. Your $7/10% off my oil change didn’t make up fo I showed up and you were closed (Memorial day). My next day scheduled oil change took nearly 2 hours. Your $7/10% off my oil change didn’t make up for my loss of time. You don’t print out anything describing the finding of your “multi-point” inspections. My tires were over inflated. Not interested in returning. I’ve been using Autonation in Austin for years and will return despite being a Cedar Creek resident. The woman I checked in with was great though. More
by Austinzone
Employees Worked With
Don’t know
May 29, 2024
Always friendly and top notch. My service representative (Damien) is awesome and takes time to explain things in depth to me. I appreciate that. My service representative (Damien) is awesome and takes time to explain things in depth to me. I appreciate that. More
by Snuz
Employees Worked With
May 25, 2024
Good just did not get my little sticky that told me when to take it back And I was under the impression that every time the car went in for oil change it would get all the fluids checked or at least asked to take it back And I was under the impression that every time the car went in for oil change it would get all the fluids checked or at least asked if I needed it to be done Also, I had to retake it back in for Freon and I thought it was going in for just diagnostic first, but they went ahead and put the Freon in which it needed without letting me know the total prior When I was talking to the gentleman explained everything to me and I said well let’s just do it and I guess when I said that he meant just fix it mistake but then I did not get my little sticker, but let me know when my car is due for another oil change And I asked the person that I spoke to when I scheduled the appointment to please put that on there he said he put it in the notes but the gentleman who helped me said I don’t know what they do back there. I just know what I have in font of me . Nice but he didn’t go the extra mile for me More
by garciabertha440
May 19, 2024
This was our first oil change for the car that we recently purchased from Lost Pines. We had a great experience with the purchase of our vehicle so despite being 45-50 minutes from where we live, I recently purchased from Lost Pines. We had a great experience with the purchase of our vehicle so despite being 45-50 minutes from where we live, I decided to make an appt for an oil change with Lost Pines. Our appt was scheduled at 9 am for the oil change and tire rotation. At 10:25 am, I went to the service desk to check when my car would be ready. Standing there I could see my car parked to the side behind the service area already done. I’m used to oil changes and tire orations taking 30-45 minutes. It took an hour and a half to get my car. No one came to us to let us know that they were short handed and that it may take longer. If that had been the case, I would have rescheduled. I firmly believe if I haven’t went to check on the car, we would have been there for over 2 hours. Communication would have been helpful! Very disappointed! More
by Rebeward
Employees Worked With
Female in service department first desk
May 18, 2024
Always professional and helpful staff service is always done in a timely manner staff will let you know what is needed for your vehicle. done in a timely manner staff will let you know what is needed for your vehicle. More
by Sandraharzke
Employees Worked With
Other Employees :
Charlie Akin
May 17, 2024
I want to know why if I schedule an appointment for service that I don’t get seen till an hour and a half after my appointment every time it’s like this and I just don’t understand. People will show up service that I don’t get seen till an hour and a half after my appointment every time it’s like this and I just don’t understand. People will show up and cut in front of me, but I have an appointment with that and that doesn’t matter. Then my truck was done for 45 minutes parked outside. Nobody came and got me. I had to go to the front desk and they said oh yeah it’s ready. The service at the front is awful. The people in the back are great. More
by scarboroughmatt
May 11, 2024
greatly appreciated Everything My surface was prompt And my questions were answered completely. Thank you so much my questions were answered completely. Thank you so much More
by equestrianlinda
