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Lost Pines Toyota - Service Center

Bastrop, TX

4.5
258 Reviews

258 Reviews of Lost Pines Toyota - Service Center

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June 20, 2023

As always, everyone at the Bastrop Lost Pines Toyota was incredibly kind and helpful. Went in to get an annual maintenance check up on the Toyota I bought from this dealership. The front desk was very helpf More

by Mr. S
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quince R. Brown Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your recent visit to the Bastrop Lost Pines Toyota for an annual maintenance check-up was met with incredible kindness and helpfulness from everyone you encountered. Our team takes great pride in delivering exceptional customer service, and it's wonderful to know that our front desk staff was helpful in guiding you and providing clear and courteous explanations. We understand the importance of a comfortable waiting environment, and we're glad that our lobby was cool and accommodating during your short wait. Your gratitude for everyone's help means a lot to us, and we truly appreciate your continued support and trust in our dealership. If there's anything else we can do to assist you in the future, please don't hesitate to reach out. We look forward to serving you again and providing you with another exceptional experience. Next time you come to visit us, please visit our website for service coupons to help you save some money!

June 13, 2023

Recently had a hitch installed on my New Highlander and the Service department was fantastic! Amazing quality and worked well pulling a Uhaul trailer last weekend! More

by Cody McLander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Lost Pines Toyota responded

Thank you so much for your glowing five-star review! We are thrilled to hear that you had a fantastic experience with our Service department and that the hitch installed on your New Highlander exceeded your expectations. Your feedback means a lot to us, and we truly appreciate you taking the time to share your positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

March 03, 2023

Allison was beyond helpful and made my visit to Lost Pines Toyota a complete success More

by SandCastle
Recommend Dealer
Yes
Employees Worked With
Tom Cat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Bastien
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2022

Very comfortable waiting & & relaxing. Aftetwards the service man Kevin Fields rude to fellow workers. Had to return due to unusual noise under hood. Made fun of me refused to believe I h More

by Georgia Daywood
Recommend Dealer
No
Employees Worked With
Kevin Fields Service manager
September 09, 2021

Asked to make appointment. Still waited 2 hours before they started. Just an oil change. Never ever will I give them my time again. Second time this has happened. Horrible. More

by juliartist6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Damien Winston
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2020

The dealership is beautiful, great people friendly environment. Chad was very courteous and professional. Car got done quicker then he told me. Will go back again. More

by Toyotaproud
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walker Nelson
Nov 23, 2020 -

Lost Pines Toyota responded

Efficiency is what we practice daily! We're glad that our service department was able to demonstrate that during your visit. If you need further assistance, please don't hesitate to contact us. Be sure to also follow us on social media for the latest news and specials. Thanks! - Walker Nelson, Service Manager at Lost Pines Toyota

April 08, 2019

Not satisfied. Disappointed. I was expecting quality because it’s Toyota. The quality of work was poor, and I don’t recommend getting service. I had to put in some More

by Taco
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Walker Nelson
November 29, 2018

Disappointed! Just got a brand new Tacoma TRD Pro. Had my first service for rotation, and received my truck back with my wheels scratched. Just disappointed More

by Taquito
Quality Of Work
Recommend Dealer
No
Employees Worked With
Damien Winston
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2018

Honest and knowledgeable. Always provides great service. It's nice having a 'go to' kind of guy for vehicle care and safety. The work is always completed timely, The vehicle More

by KatC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walker Nelson
March 21, 2018

Twice Impressed! Took both of my cars in for an oil change and a car wash two days in a row. Damien was ready for me both times and got me in and out quickly. Not to m More

by Jenntoyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2018 -

Lost Pines Toyota responded

Thank you so much for your review! We appreciate you bringing both of your vehicles to us, and allowing Damien to provide you with a Truly Exceptional Service Experience! We look forward to seeing you again!

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