Lou Bachrodt Auto Mall

Condemned brand new brakes to sell unneeded repairs. Can not to be trusted. Stay away. Can not to be trusted. Stay away. More

all the people I dealt with were very courteous and about the vehicle I was thinking of buying answered all my questions the vehicle I was thinking of buying answered all my questions More

Brought my car in a day early got it back two day later this place sucks this place sucks More

Service dept knowledgeable, friendly, on time! Salesman concerned about what I wanted, easy to work with! Salesman concerned about what I wanted, easy to work with! More

Very professional, polite, and timely. The overall experience was great. Would recommend. I'm happy. The overall experience was great. Would recommend. I'm happy. More

Amazing place to go. Makes you feel comfortable in knowing your are getting what works for you. Makes you feel comfortable in knowing your are getting what works for you. More

We were extremely annoyed, THE DAY AFTER WE BOUGHT OUR TRUCK to be told by the dealership in Sterling, where we have purchased vehicles for the last 20 years, that they were unable to work on the make and TRUCK to be told by the dealership in Sterling, where we have purchased vehicles for the last 20 years, that they were unable to work on the make and model we bought because they didn't have the expertise and that we would have to take it to either the quad cities or Rockford. We chose Rockford and are ever so grateful that we did. We have dealt with them several times and want everyone to know that Lou Bachrodt Auto Mall is the gold standard of dealerships and have set the bar so high in their area of service that no other "car lot" in our areas could match it. They treated us as valuable customers from the very beginning. They went out of their way to accommodate our needs. Even though our newest vehicle was not purchased from them they went above and beyond. Do yourself a favor and make the trip. Their sales people and repair departments won't just take your money and turn their back on you. They will welcome you to the family of satisfied and we'll cared for customers. More

THE SERVICE DEPARTMENT ALWAYS GOES ABOVE AND BEYOND. WE ALWAYS FEEL MORE LIKE FAMILY THAN CLIENTS. WE ALWAYS FEEL MORE LIKE FAMILY THAN CLIENTS. More

Cordial, knowledgeable staff, very good service, telephone service needs updating as far as time on hold telephone service needs updating as far as time on hold More

The feeling we got as we were "making a deal" that "the deal" was not the best possible deal for the consumer. We had one "deal" written up and then my husband showed them a discount that was promised on deal" was not the best possible deal for the consumer. We had one "deal" written up and then my husband showed them a discount that was promised on line. They took the paper back to the boss, redid numbers, but did not appear that it cut as much from the price as it should have. When they are working a "deal" it would be nice to hear the discussions with explanation of what they are doing on the "deal". I know businesses need to make money to keep operating, but being honest and giving the best possible to the consumer with consumer understanding will bring more success. The deal did work out in the end and we were very satisfied with the service and the purchase. More