Sam Ferrille
Customer Experience Manager
Lou Bachrodt Auto Mall
7070 CHERRYVALE N BLVD
Rockford, IL 61112
21 Reviews
Write a Review21 Reviews of Sam Ferrille
September 14, 2026
Excellent dealership! !! Very knowledgeable and helpful team!!! They are always there to help with any questions and concerns. They also have a great service center with qu !! Very knowledgeable and helpful team!!! They are always there to help with any questions and concerns. They also have a great service center with quality certified technicians!!!! More
Other Employees Tagged: Nathaniel Groebner, Adam Dokken
September 08, 2026
Everyone is always attentive and great! Friendly, professional, courteous and all who help do their best to make me comfortable in explaining what they're doing to my vehicle, how long it w Friendly, professional, courteous and all who help do their best to make me comfortable in explaining what they're doing to my vehicle, how long it will take, and what the cost's may be. I highly recommend their service and sales departments and staff! I will not consider anywhere else to have my vehicle attended to. Good Job! Lou Bachrodt and staff! More
Other Employees Tagged: Nathaniel Groebner, Adam Dokken, Al Luna, Prosper Rubino, Joe K. Luy , Ron Freeman and Steve Hefty
September 06, 2026
Nick was a pleasure to work with. He was very informative and knowledgeable. He explained everything plainly. We enjoyed the complete experience! Made us feel at ease with our decisio He was very informative and knowledgeable. He explained everything plainly. We enjoyed the complete experience! Made us feel at ease with our decisions. More
Other Employees Tagged: Nick Swanson
August 11, 2026
Friendly, Courteous, Accommodating, Willing to get you into a car within your budget, Very Personable into a car within your budget, Very Personable More
Other Employees Tagged: Al Luna, Prosper Rubino , Bill in charge of paperwork
July 15, 2026
You should put Volkswagen in the “Make” list. Alsomy sales person is not listed. Send one of these with information that is relevant to my purchase. I bought a Volkswagen Atlas Cross Sport but th Alsomy sales person is not listed. Send one of these with information that is relevant to my purchase. I bought a Volkswagen Atlas Cross Sport but they wouldn’t let me submit my survey until I selected a car. I “Envisioned” a better survey system. More
Other Employees Tagged: Nathaniel Groebner
June 29, 2026
We recently purchased a 2026 Buick Envista at Lou Bachrodt Auto Mall. This has been one, (of possibly two?), new car purchases that I can honestly say was a pleasurable experience from beginning to e Bachrodt Auto Mall. This has been one, (of possibly two?), new car purchases that I can honestly say was a pleasurable experience from beginning to end! From the people to the product all top notch. More
Other Employees Tagged: Nathaniel Groebner, Adam Dokken, Al Luna, Barb Madisen , James Egan, Prosper Rubino
June 19, 2026
In for service-Good news, you did not charge me for your work as you could not identify the reason for the Tire Sensor problem. Bad news, I asked of the car dashboard was back to normal, when I got into the work as you could not identify the reason for the Tire Sensor problem. Bad news, I asked of the car dashboard was back to normal, when I got into the car it read Oil Life-thought that I could correct on the way home but so far have not been able to register MPH on the Display More

