Sam Ferrille
Sam Ferrille at Lou Bachrodt Auto Mall

Sam Ferrille

Customer Experience Manager

Lou Bachrodt Auto Mall

7070 CHERRYVALE N BLVD
Rockford, IL 61112

Contact Me
4.6
21 Reviews
4.6

21 Reviews

Write a Review

21 Reviews of Sam Ferrille

September 14, 2026

Dealership Rating
Employee Rating

Excellent dealership! !! Very knowledgeable and helpful team!!! They are always there to help with any questions and concerns. They also have a great service center with qu More

by rtm201086
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Groebner, Adam Dokken

Sep 17, 2026

Lou Bachrodt Auto Mall responded

We are so happy to read such a great review about Lou Bachrodt Chevrolet Buick GMC! We hope you have a great day!

September 08, 2026

Dealership Rating
Employee Rating

Everyone is always attentive and great! Friendly, professional, courteous and all who help do their best to make me comfortable in explaining what they're doing to my vehicle, how long it w More

by brianb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Groebner, Adam Dokken, Al Luna, Prosper Rubino, Joe K. Luy , Ron Freeman and Steve Hefty

Sep 10, 2026

Lou Bachrodt Auto Mall responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Lou Bachrodt Chevrolet Buick GMC! Thanks again for the recommendation, and have an amazing day!

September 06, 2026

Dealership Rating
Employee Rating

Nick was a pleasure to work with. He was very informative and knowledgeable. He explained everything plainly. We enjoyed the complete experience! Made us feel at ease with our decisio More

by Msmeek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Swanson

Sep 11, 2026

Lou Bachrodt Auto Mall responded

We're happy you found our staff to be so supportive during your experience here at Lou Bachrodt Chevrolet Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 11, 2026

Dealership Rating
Employee Rating

Friendly, Courteous, Accommodating, Willing to get you into a car within your budget, Very Personable More

by bestgrandmaof6val@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Al Luna, Prosper Rubino , Bill in charge of paperwork

Aug 15, 2026

Lou Bachrodt Auto Mall responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 15, 2026

Dealership Rating
Employee Rating

You should put Volkswagen in the “Make” list. Alsomy sales person is not listed. Send one of these with information that is relevant to my purchase. I bought a Volkswagen Atlas Cross Sport but th More

by dpjcarey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Groebner

Jul 16, 2026

Lou Bachrodt Auto Mall responded

We're happy you found our staff to be so supportive during your experience here at Lou Bachrodt Chevrolet Buick GMC. Please don't hesitate to reach out if there's anything additional we can do for you.

June 30, 2026

Dealership Rating
Employee Rating

Enjoyed working with Joel. Very thorough in explainig all options availzble. Pleasant experience. Made entire process seamless More

by JLWLA33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joel Ortiz

Jul 03, 2026

Lou Bachrodt Auto Mall responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 29, 2026

Dealership Rating
Employee Rating

We recently purchased a 2026 Buick Envista at Lou Bachrodt Auto Mall. This has been one, (of possibly two?), new car purchases that I can honestly say was a pleasurable experience from beginning to e More

by 55maclark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Groebner, Adam Dokken, Al Luna, Barb Madisen , James Egan, Prosper Rubino

Jun 30, 2026

Lou Bachrodt Auto Mall responded

Thank you for the wonderful review! We're honored to hear that your purchase of your 2026 Buick Envista was such a pleasurable experience from beginning to end. Providing a stress-free, enjoyable buying experience is exactly what we strive for, and it's incredibly rewarding to know we exceeded your expectations. We're thrilled that both our team and the vehicle itself made such a positive impression. Thank you for choosing Lou Bachrodt Auto Mall and for placing your trust in us. Congratulations on your new Buick Envista, and we look forward to serving you for many years to come! 🚗😊🎉⭐ Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

June 19, 2026

Dealership Rating
Employee Rating

In for service-Good news, you did not charge me for your work as you could not identify the reason for the Tire Sensor problem. Bad news, I asked of the car dashboard was back to normal, when I got into the More

by royaltjj
Recommend Dealer
Yes
Jun 23, 2026

Lou Bachrodt Auto Mall responded

Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (815) 332-3000 when you have a chance. Thank you, and we look forward to hearing from you.

June 10, 2026

Dealership Rating
Employee Rating

Very helpful knowledgeable professional honest Very caring on finding the best car or truck deal for the customer More

by R.HOCHSTEIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 11, 2026

Lou Bachrodt Auto Mall responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Lou Bachrodt Chevrolet Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 25, 2026

Dealership Rating
Employee Rating

friendly helpful staff, easy to work with. Sam was very knowledgeable and took his time explaining everything. More

by blinnes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 28, 2026

Lou Bachrodt Auto Mall responded

We're happy you found our staff to be so supportive during your experience here at Lou Bachrodt Chevrolet Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1