Lou Bachrodt Auto Mall

Staff is always pleasant. Eager to accommodate me in any aspect! Especially the sales team!! Eager to accommodate me in any aspect! Especially the sales team!! More

Jim in BMW makes little or no eye contact. can I trust him? Unsure if I can or not Maybe I should go to Madison (twice the drive) can I trust him? Unsure if I can or not Maybe I should go to Madison (twice the drive) More

Although the. customer service is outstanding and people are polite and helpful...it is way overly priced on so many things that can be bought in store or online! customer service is outstanding and people are polite and helpful...it is way overly priced on so many things that can be bought in store or online! More

Horrible service will never be back. Brought car in at 945 for an oil change and left at 245 with nothing done and no communication Brought car in at 945 for an oil change and left at 245 with nothing done and no communication More

Service Department! !!! I went in and had a scheduled visit to have the molding installed and the door button repaired. The molding was changed but the door button was !!! I went in and had a scheduled visit to have the molding installed and the door button repaired. The molding was changed but the door button was not repaired. This is the same place who informed me that the vehicle in which was purchased at this dealership and when I bring to the attention that the passenger rear door the button on the does not work and then being accused of tampering with it and deny warranty repair and then have it covered under the hardship clause and that the company I work for still has to pay for the hourly rate. Since this has been a continue issue and it surely has not been the only issue due to the trans leak at 1200 miles on the car and then to question me about a door button when there have been other issues in the past. Is unacceptable! I paid the $189.95 to have the door fixed under RO# 918568 and then to be told that the service can't be done because it is tied to the warranty situation that was encountered on the last visit. I've never in my life experience a time in which a service is denied after receiving a payment More

Nice friendly atmosphere. In and out in less than 2 hours. Found an issues when arrived home, the hubcaps were not installed correctly. I fixed it in less than 10 mins. Two of In and out in less than 2 hours. Found an issues when arrived home, the hubcaps were not installed correctly. I fixed it in less than 10 mins. Two of them were coming off. Looks like they may have been in a hurry. All good now. More

Thank you so much you guys are awesome we have couple more bmw that they will need service thank you again more bmw that they will need service thank you again More

Jim Egan was a great help! We have purchased at least 9 new vehicles from Lou Bachrodts. And Randy worked there 50+ years ago! Always satisfied! We have purchased at least 9 new vehicles from Lou Bachrodts. And Randy worked there 50+ years ago! Always satisfied! More

Well done except the F&I guy. Felt as though I was doing him a favor Felt as though I was doing him a favor More

Had our car serviced for an oil change and Lauren was an absolute pleasure! She answered all our questions and was very helpful. absolute pleasure! She answered all our questions and was very helpful. More