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Lou Bachrodt Chevrolet - Service Center

Coconut Creek, FL

3.6
901 Reviews
Call Service Center (954) 960-6544

901 Reviews of Lou Bachrodt Chevrolet - Service Center

Sort by
March 22, 2022

Have stayed away a while due to past experiences. Things seem much better now Professional , visit went exactly as promised More

by Jag57uar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thank you for coming back and giving us another opportunity to serve you! We have made some changes and thank you for noticing! We do appreciate you, your business and your impute!

Mar 24, 2022 -

Jag57uar responded

“Impute”?

March 22, 2022

Good service accept car wash must be wash at least outside including wheel also. overall Ok. More

by SALMANBAQAR2001
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris Potter
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Mar 23, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Chris, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Sorry your car was not properly cleaned! We will work on this!!

March 22, 2022

Que buen trabajo gracias por la buena atencion lo llevare para el can it de aceite More

by remrodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

March 22, 2022

Clean waiting area. Met expectations in terms of time it would take to get service. More

by BOCASIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Matt, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

March 22, 2022

Went there to get service done to car they told me what was wrong but didn’t order any of the parts after telling me it would take 2 weeks to get and nothing was ordered just a part they ordered back in No More

by Marcus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Mercado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Potter
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Mar 24, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Marcus, We are very sorry for the delay of your new parts. Thank you for letting us know what we did wrong so we can improve! We appreciate you and your business!!

March 22, 2022

Lou Bachrodt Chevrolet has an excellent service department. Brandon was very thorough, thoughtful, and efficient. More

by LOVETOTEACH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Schoppert
Report | Print
Mar 23, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Brandon, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

March 22, 2022

They are professional, knowledgeable and friendly. I always service my vehicles here, and have never had a bad experience. More

by deanna.alexander96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

March 21, 2022

Professional friendly return calls and texts they do the work right the first time . Thanks to Brandon Schoppert More

by Steve Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Schoppert
Report | Print
Mar 22, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello Steve! I just wanted to thank you for being such a good loyal customer to GM and to us! Thank you very much for always servicing and purchasing your Chevys with us ! We appreciate your business! I also wanted to thank you for always taking the time to always fill out the many surveys!! It mean s so much to us when we receive such positive comments about our staff and their experience, especially from a long time customer as yourself. We are very fortunate to have Brandon on our team and we think he the best too!

March 20, 2022

Good service. Kept well informed. All work completed ahead of scheduled time. Will return as needed More

by rudnickway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Biskup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hirsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Potter, Kuwayne Clarke, Priscilla Macias
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Mar 21, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

March 20, 2022

Irresponsibility, my appointment was at 10 30, at 1:00 pm my cars was not even begun.so I took my car and left, I will not return.wait give and appointment that you will not honor??? More

by hernandezlazaro44
Recommend Dealer
No
Employees Worked With
Matthew Gonsalves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, We regret to hear that you had this experience with us, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. When you have an opportunity and you want to, please reach out to me so I can try to restore your confidence in our business. Thank you again for taking the time to reach out to us. I am here Monday thru Friday 7:00 a.m. till 3:00 p.m. Judy Perry Customer Care 954-247-5245 jperry@loubachrodt.com

Mar 23, 2022 -

hernandezlazaro44 responded

We purchased our vehicle from this dealership in 2018. In order to keep our warranty, we have always taken it back to you for the oil change, tire rotation, and regularly scheduled maintenance. We even looked into a new vehicle purchase for my wife while we were at the dealership this past weekend. However, on previous visits we have always been delayed or postphoned. Never have been made to feel as though we were appreciated customers. On one ocassion for the tire rotation, they didnt even move the tires, and I know because I marked the tires. When we were checking out, after patiently waiting for hours, the service manager said Oh sorry, lets do it right now. After such a long wait, I just wanted to get out of there. Another time they didnt even wash the car and after asking the service dept. Responded reluctantly by saying there are many cars in line for washing today so i left 😡 frustrated again. This dealership does not pride itself on customer service and frankly Im tired of dealing with them.

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