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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

July 15, 2021

Have always been satisfied with the service dept. Service writers have always been friendly and taken care of my needs. Would recommend their service dept. More

by Triley5257
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel, service writer.
Jul 20, 2021 -

Lou Fusz Ford responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!

July 14, 2021

I am very disappointed in this service center and dealership, they sold me an SUV that supposedly went through a rigorous inspection prior to being on the lot. Day 1 after purchasing the vehicle I no More

by TC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick
Jul 20, 2021 -

Lou Fusz Ford responded

We are sorry for your expeience. We will share your review with management. Again, we apologize for your experience.

July 12, 2021

We have 3 Ford’s in our family and even though there are 2 other Ford dealers closer to our home, Lou Fusz is best More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Brian Noles, Dan Hoeflinger, Jerry Paule, Steve Gianino, Jeff Ream, Beth Walker, Scott Fritts
Jul 20, 2021 -

Lou Fusz Ford responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

July 12, 2021

Always good communication service reliability Although I Always good communication service reliability Although I didn’t like the reality of the price to fix my hood cable the service rep handled it with u More

by Mickey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry gitt
Jul 20, 2021 -

Lou Fusz Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

July 12, 2021

Brought my car in for a safety inspection. Lou Fusz failed my car for something it was not certain was in violation of the safety rules. Rather than contact Missouri State Highway Patrol Troop C to ask More

by ML
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager and Service Advisor
Jul 20, 2021 -

Lou Fusz Ford responded

We apologize for your experience and will share your review with management. We appreciate your business.

Jul 21, 2021 -

ML responded

I spoke to the manager at the time of the incident. He was not helpful. I told him I was not likely to return after bringing my car to Lou Fusz Ford Chesterfield since 2013. He responded that he hoped I would not return. Not hopeful it will make a difference to talk to "management". I expect it is the management that is to blame.

July 09, 2021

Lou Fusz Ford Service Center is simply the “Best”. I have used other service centers and I have been abused by other dealers. These are only ones that I recommend to my friends and family. More

by SeniorProConsulting,LLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
Jul 29, 2021 -

Lou Fusz Ford responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. You are the best! We appreciate you. It was a pleasure to assist you, and please let us know when we can do so again!

July 08, 2021

There’s simply no one better. I switch cars often and this time I decided to go with my good friend Alondra. She went above and beyond for me. I told her the car I wanted and she went and got it in no ti More

by ezequielroblesjr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo
Jul 29, 2021 -

Lou Fusz Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

July 08, 2021

Service was great. I was kept updated during my service. I was also informed up front of any possibility of delays do to the department being short handed that day. More

by VALENTINESBABY4EVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 29, 2021 -

Lou Fusz Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

July 07, 2021

Rick Dana was very professional advised me as to what was going on when my truck was being serviced. I would return and also recommend this facility to anyone who needs repairs or service work. More

by Shasta5455
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department - Rick Dana
Jul 29, 2021 -

Lou Fusz Ford responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

July 06, 2021

Very poor customer service. After you buy their vehicle, they want nothing to do with you. They tell you lies then won’t return your calls or messages. More

by terryjames
Customer Service
Recommend Dealer
No
Employees Worked With
John Stahl
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