Back

Lou Fusz Ford

Chesterfield, MO

4.7
2,254 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis. Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
Contact Dealership

2 Caprice Drive

Chesterfield, MO

63005

Directions

By Type

Showing 2,254 reviews

July 08, 2021

There’s simply no one better. I switch cars often and this time I decided to go with my good friend Alondra. She went above and beyond for me. I told her the car I wanted and she went and got it in no ti More

by ezequielroblesjr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Lou Fusz Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

July 07, 2021

Rick Dana was very professional advised me as to what was going on when my truck was being serviced. I would return and also recommend this facility to anyone who needs repairs or service work. More

by Shasta5455
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department - Rick Dana
Jul 29, 2021 -

Lou Fusz Ford responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

July 06, 2021

Very poor customer service. After you buy their vehicle, they want nothing to do with you. They tell you lies then won’t return your calls or messages. More

by terryjames
Customer Service
Recommend Dealer
No
Employees Worked With
John Stahl
July 03, 2021

Always I can expect good service and a good reason to have the work done The price is very completely with others repair shops Ken S More

by Ken Sellenriek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Paule
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Lou Fusz Ford responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive needs that you might have. Until then, take care!

July 01, 2021

Took three days to get a wheel alignment completed. This was after scheduling an appointment 3 weeks in advance. They printed out a copy of the "Vehicle Report Card" for my vehicle and even though they More

by BSMITH121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Dana
Jul 29, 2021 -

Lou Fusz Ford responded

We are so sorry and aplogize. We value your business and appreciate your review. If there is anything we can do for you please let us know.

June 30, 2021

If I could give 800 stars, I would! We were traveling in my 2016 F150 from Illinois visiting grands back to Mississippi on Monday. My truck overheated; it blew the water pump. I called the closest tow servi More

by Susanr1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Noles
Jul 29, 2021 -

Lou Fusz Ford responded

Thank you for writing this amazing review for our team, Susan! 800 stars is outstanding. We work incredibly hard to exemplify the commitment to customer care, and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

Jul 30, 2021 -

Susanr1973 responded

I wish you were closer! But we are way down here in Central Mississippi! If we lived nearer, you would be OUR Dealership!

June 30, 2021

I've always had good service from this dealership. They always do a good job and they have a fair price. More

by Earl Meggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jul 29, 2021 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

June 30, 2021

Grand service, pleasant, informative and an overall clean and peaceful environment More

by UNITI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jul 29, 2021 -

Lou Fusz Ford responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

June 28, 2021

Excellent and timely service. No issues and received our vehicle within the time committed and very friendly process. Appreciate the timeliness and no hassle approach. More

by khofman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Lou Fusz Ford responded

Thanks for your outstanding review! I'm delighted to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.

June 25, 2021

Was charged for a diagnostic that didn’t find a cooling fan problem resulting in being stranded on highway and tow to a better shop. Was told by fuzz I needed a new motor…not a fan. When I asked what’s th More

by TROYG1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Jun 25, 2021 -

Lou Fusz Ford responded

If there is anything we can do for you please call us and ask for the service manager. We value your business and thank you for reaching out.

...
103
...